IWFM
Level 4
QN: 500/8348/X
Curriculum Active
IWFM Level 4 Certificate in Facilities Management
Official qualification regulated by Ofqual, awarded by IWFM. Classified as a Occupational Qualification. Total guided learning hours: 620 hours.
Qualification Level
Level 4
Awarding Body
IWFM
Syllabus Units
33 Units
Guided Hours
620 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Accessibility and inclusion management and its impact on facilities management
Verified
Key Learning Objectives:
- Understand the range of perspectives of disability and inclusion
- Understand the principles of inclusive design in the built environment
- Understand the legal and regulatory frame
- work of access and inclusion
- Understand the management of access and inclusion in the built environment
2
Budget management of facilities management operations
Verified
Key Learning Objectives:
- understand the function of budgets and the processes by which they are prepared
- understand the processes by which progress against budget is monitored
- understand the processes by which variances between actual and budgeted expenditure are investigated
- be able to recommend ways in which service delivery and/or budgets could be amended to address variances between actual and budgeted expenditure
3
Building maintenance in facilities management
Verified
Key Learning Objectives:
- understand the factors that determine maintenance requirements
- understand how maintenance strategies are developed
- understand how different types of maintenance are used in operational delivery
- understand responsibilities for maintenance and how these are managed
4
Customer and stakeholder relations in facilities management
Verified
Key Learning Objectives:
- understand the needs of customers and other stakeholders affected by a facilities supply or service
- understand how the information required can be supplied by using different channels of communication
- understand how customer satisfaction can be monitored by using different channels of communication
- be able to recommend actions to re
- solve issues affecting customer satisfaction
5
Developing relationships with suppliers and specialists in facilities management
Verified
Key Learning Objectives:
- Understand the role of specialists and suppliers
- Understand how to select and appoint suppliers and specialists
- Understand how to manage and monitor specialists and suppliers performance
- Understand what is involved in ending a specialist or supplier relationship
6
Environmental social governance and sustainability in facilities management
Verified
Key Learning Objectives:
- understand the nature of corporate social responsibility
- understand how to ensure that facilities supplies and services are provided in ways that take account of corporate social responsibility
- understand how energy required for facilities supplies and services can be provided and used in ways that take account of sustainability
7
Health and safety responsibilities in facilities management
Verified
Key Learning Objectives:
- understand their own health and safety liabilities and responsibilities
- be able to help maintain healthy and safe working environments, procedures and policies
- be able to help ensure healthy and safe working practices
- be able to report incidents and emergencies
8
Introduction to facilities management
Verified
Key Learning Objectives:
- understand the nature of facilities management
- understand responsibilities commonly delegated to facilities management
- understand different service delivery models for facilities management
- understand the range of facilities management roles
- understand the benefits of good communication
9
Manage operational performance in facilities management
Verified
Key Learning Objectives:
- Understand the facilities management delivery model, the components of operational performance and how to implement them
- Be able to define the performance requirements of facilities management services
- Be able to manage the delivery of facilities management to meet requirements
- Be able to evaluate operational performance of facilities management services
10
Managing customer service in facilities management
Verified
Key Learning Objectives:
- Understand the service culture in a facilities management context
- Understand how to deliver a customer focused service
- Understand how to identify various customers
- assess their requirements and satisfaction levels
- Understand how to develop and manage service level agreements
- Understand the importance of customer relationship management
11
Managing health and safety in own area of facilities management
Verified
Key Learning Objectives:
- Understand the legal requirements for the management of health and safety and environment in the workplace
- Understand personal responsibilities for health and safety in the workplace
- Understand how to communicate and record workplace health and safety hazards and risk assessments
- Understand the five step process for risk assessment
- Understand how to monitor and review workplace health and safety policies and systems
12
Overview of facilities management
Verified
Key Learning Objectives:
- Understand the scope and extent of the facilities management function
- Understand the range of services offered by facilities management
- Understand the range of facilities management roles and responsibilities across different organisations
- Understand the importance of the contribution of facilities management in a wider business and social context.
- Contribute to internal and external customers’ understanding of facilities management using a range of communication methods.
13
Project management within facilities management operations
Verified
Key Learning Objectives:
- be able to scope a small-scale project of low complexity, from an initial brief
- be able to prepare a project plan, be able manage project delivery
- be able to close the project
14
Space allocation in facilities management
Verified
Key Learning Objectives:
- understand how space is categorised and how the different categories interrelate, be able develop a space plan for a business unit located on a single floor
- understand how alternative ways of working can be used to improve the efficiency of space utilisation
15
Specification and procurement of facilities supplies and services
Verified
Key Learning Objectives:
- understand the function and nature of specifications used in the procurement of facilities supplies and services
- understand different procurement processes used for facilities supplies and/or services
- understand different contractual arrangements used for facilities supplies and/or services
- understand how contracts are managed to ensure delivery to specification and, where possible, to achieve added value
16
Understand the estate management function for facilities managers
Verified
Key Learning Objectives:
- understand the responsibilities associated with property ownership and occupation
- understand property costs and charges
- understand how to set up and manage registers for property and fixed assets
- understand the factors involved in property relocation
17
Understanding energy and utilities management and the impact on facilities management
Verified
Key Learning Objectives:
- Understand the principles of energy and utilities management
- Understand how to monitor utilities efficiency of buildings
- Understand what is involved in the energy efficiency of buildings
- Understand how to implement an energy and utilities management policy
18
Understanding facilities management projects
Verified
Key Learning Objectives:
- Understand project management in facilities management
- Understand how to develop facilities management project brief
- Understand how to assemble facilities management project teams
- Understand how to monitor and review facilities management project progress
- Understand project completion, sign-off and review
19
Understanding facilities management strategy
Verified
Key Learning Objectives:
- Understand how strategy is developed for organisations and their facilities management function
- Understand the impact of the organisational risk profile on the facilities management strategy
- Understand how facilities management strategy is monitored
20
Understanding facilities management support services operations
Verified
Key Learning Objectives:
- Understand the support services and the options for delivery that are typically provided in facilities management
- Understand how support services in facilities management are identified and managed
- Understand the importance of health and safety in the delivery of support services in facilities management
- Understand how to manage the revenue/operational budgets in the provision of support services
21
Understanding financial management in facilities management
Verified
Key Learning Objectives:
- Understand financial reporting systems and processes
- Understand the use of capital and revenue budgets in a facilities management context
- Understand how to manage cash flow
- Understand how to prepare financial cases
22
Understanding leadership and management in facilities management
Verified
Key Learning Objectives:
- Understand how management style affects organisations and individuals
- Understand how to motivate
- manage and lead staff
- Understand how to provide leadership in your area of responsibility
- Understand different models of team-working
23
Understanding people management in facilities management
Verified
Key Learning Objectives:
- Understand how to plan workloads and work allocation for staff within the facilities management function
- Understand the recruitment cycle
- Understand staff appraisal and performance measurement
- Understand the importance of good communication when dealing with people
- Understand how to manage workplace stress
- Understand the key requirements of legislation effecting the employment and management of people
24
Understanding performance measurement in facilities management
Verified
Key Learning Objectives:
- Understand the principles of business objectives
- Understand the principles of performance measurement
- Understand the relationship between business objectives and performance measurement
25
Understanding procurement and contract management in facilities management
Verified
Key Learning Objectives:
- Understand procurement
- Understand different types of contract
- Understand the use of specifications and terms and conditions in the procurement of goods and services
- Understand procurement costs
26
Understanding property and asset management for facilities managers
Verified
Key Learning Objectives:
- Understand the requirements of property leases
- Understand property costs and charges
- Understand how to set up and manage registers for property and fixed assets
- Understand the factors involved in property relocation
27
Understanding property, fabric and building services maintenance for facilities managers
Verified
Key Learning Objectives:
- Understand building design
- Understand the maintenance implications of building, fabric, structures and components
- Understand how a strategy for the maintenance of the building fabric can be implemented
- Understand the elements of building services maintenance programmes
- Understand how to manage, staff, contractors and specialists
- Understand building management systems (BMS) and technology used to control or manage building services
28
Understanding quality management in facilities management
Verified
Key Learning Objectives:
- Understand the principles of quality management and apply them in a facilities management context
- Understand quality standards and accreditation schemes
- Understand how to implement a quality standard
- Understand the concepts of continuous improvement
29
Understanding risk management in facilities management
Verified
Key Learning Objectives:
- Understand risk analysis
- Understand risk management
- Understand how risks are managed
- Understand how risks can be minimised and reduced
- Understand business continuity planning
- Understand incident management and disaster recovery
- Know the five steps to risk assessment in the management of health and safety at work
30
Understanding space management for facilities managers
Verified
Key Learning Objectives:
- Understand how to develop a strategy for space allocation in buildings
- Understand the impact of structure and services
- Understand how to prepare briefs for space layouts
- Understand how to programme and manage changes in accommodation
- Understand new developments in the use of space
31
Understanding sustainability and environmental issues and the impact on facilities management
Verified
Key Learning Objectives:
- Understand sustainability and corporate responsibility
- Understand the impact of facilities management on the environment
- Understand how to manage waste and its safe disposal
- Understand how to improve environmental awareness and responsibility
32
Understanding the business organisation and its impact on facilities management
Verified
Key Learning Objectives:
- Understand the structure of business organisations
- Understand the importance of corporate culture
- Understand how business organisations develop operational plans
- Understand the decision-making processes within organisations
- Understand change management
33
Understanding the management of information and knowledge in facilities management
Verified
Key Learning Objectives:
- Understand how to collate data within a facilities management context
- Understand how to analyse data within a facilities management context
- Understand how to use information effectively
- Understand how to manage information and knowledge flow within current legislative requirements
- Understand the types of IT systems used to support facilities management and the legislative requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 500/8348/X
- Regulated Status
- Available to learners
- Awarding Body
- IWFM
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2010