IWFM
Level 5
QN: 500/8347/8
Curriculum Active
IWFM Level 5 Diploma in Facilities Management
Official qualification regulated by Ofqual, awarded by IWFM. Classified as a Occupational Qualification. Total guided learning hours: 734 hours.
Qualification Level
Level 5
Awarding Body
IWFM
Syllabus Units
39 Units
Guided Hours
734 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service in facilities management
Verified
Key Learning Objectives:
- Be able to manage and improve customer relationships
- Be able to deliver a customer focused culture
- Be able to assess, improve and monitor customer requirements and satisfaction levels
- Be able to develop and evaluate service level agreements
2
Developing relationships with suppliers and specialists in facilities management
Verified
Key Learning Objectives:
- Understand the role of specialists and suppliers
- Understand how to select and appoint suppliers and specialists
- Understand how to manage and monitor specialists and suppliers performance
- Understand what is involved in ending a specialist or supplier relationship
3
Energy and utilities management and the impact on facilities management
Verified
Key Learning Objectives:
- Be able to understand the principles of energy and utilities management
- Be able to develop and implement an energy and utility management policy
- Be able to manage energy and utilities efficiency
- Be able to measure energy and utility efficiency
4
Facilities management development and trends
Verified
Key Learning Objectives:
- Understand how the scope and extent of the facilities management industry has changed
- Understand the importance of innovation and change in delivering services within facilities management
- Understand the changing facilities management roles and responsibilities across different organisations
- Understand the impact of social and economic changes on facilities management
5
Facilities management support services operations
Verified
Key Learning Objectives:
- Understand how to review and evaluate support services
- Be able to manage and review the performance of support services
- Understand how to review the delivery of support services in compliance with health and safety legislation
- Understand how to monitor and review budgets related to the provision of a range of support services
6
Financial management in facilities management
Verified
Key Learning Objectives:
- Be able to understand the principles and practices of management accounting to facilities management
- Be able to understand sound financial policies within area of responsibility
- Be able to manage and review capital and revenue budgets in a facilities management context
- Be able to manage cash flow
- Be able to prepare financial cases
7
Implementing change in an organisation and managing the impact on facilities management
Verified
Key Learning Objectives:
- Develop plans, processes and procedures to implement the ‘vision’ for change in an organisation
- Be able to translate the ‘vision’ into a practical reality.
- Be able to support others through the change process.
- Be able to evaluate the impact of change
8
Managing customer service in facilities management
Verified
Key Learning Objectives:
- Understand the service culture in a facilities management context
- Understand how to deliver a customer focused service
- Understand how to identify various customers
- assess their requirements and satisfaction levels
- Understand how to develop and manage service level agreements
- Understand the importance of customer relationship management
9
Managing facilities management projects
Verified
Key Learning Objectives:
- Be able to plan facilities management projects
- Be able to prepare
- manage and monitor project briefs
- Be able to manage a facilities management project budget
- Be able to assemble and manage facilities management project teams
- Be able to manage project completion, sign-off and review
10
Managing health and safety in facilities management
Verified
Key Learning Objectives:
- Understand the legislative frame
- work for health and safety in the workplace in a facilities management context
- monitor and review health and safety policies and procedures
- Understand how to investigate and report incidents
- Understand how to communicate and promote the organisational culture of health and safety
11
Managing health and safety in own area of facilities management
Verified
Key Learning Objectives:
- Understand the legal requirements for the management of health and safety and environment in the workplace
- Understand personal responsibilities for health and safety in the workplace
- Understand how to communicate and record workplace health and safety hazards and risk assessments
- Understand the five step process for risk assessment
- Understand how to monitor and review workplace health and safety policies and systems
12
Managing information and knowledge in facilities management
Verified
Key Learning Objectives:
- Be able to collate
- analyse and evaluate data to support decisions
- Be able to manage information and knowledge
- Be able to plan the implementation of IT systems to support facilities management
13
Managing negotiations in facilities management
Verified
Key Learning Objectives:
- Understand how to set strategy and objectives for facilities management negotiation
- Be able to negotiate effectively: individually and in a team
- Be able to successfully manage complex negotiations
14
Managing people in facilities management
Verified
Key Learning Objectives:
- Be able to undertake and review human resource planning in a facilities management context
- Be able to review and improve processes for selecting and recruiting appropriate people
- Be able to use and review appropriate processes to manage staff retention
- Be able to use and review appropriate processes to manage staff exit
- Be able to manage and monitor staff performance in a facilities management context
- Understand the importance of good communication methods within people management
- Be able to manage stress in the workplace
- Understand the implications of compliance and non compliance with the key legislation
15
Managing procurement and contracts in facilities management
Verified
Key Learning Objectives:
- Be able to understand the principles of procurement to facilities management function
- Be able to use and manage different types of contract
- Be able to develop specifications and terms and conditions in the procurement of goods and services
- Be able to manage procurement costs
16
Managing relationships with suppliers and specialists in facilities management
Verified
Key Learning Objectives:
- Be able to analyse the advantages and disadvantages of involving specialists
- Be able to build and manage multi-disciplined teams
- Be able to select and appoint suppliers and specialists to achieve objectives
- Be able to manage and monitor supplier performance
- Be able to manage the close-down of supplier relationships
- Be able to evaluate
- develop and review relationships with suppliers
17
Organisational and facilities management strategy
Verified
Key Learning Objectives:
- Understand how organisations develop and review their business strategy
- Understand approaches to developing facilities management strategies
- Be able to develop and implement a facilities management strategy
- Be able to review and identify the need to change the facilities management strategy
- Be able to communicate the facilities management strategy effectively
18
Performance measurement in facilities management
Verified
Key Learning Objectives:
- Understand the relationship between business planning processes and performance measurement in facilities management
- Understand the principles of performance measurement
- Be able to use performance measurement to drive forward the business plan
19
Property and asset management for facilities managers
Verified
Key Learning Objectives:
- Be able to implement a property portfolio strategy
- Be able to manage property costs
- Be able to manage property and related asset registers
- Be able to evaluate how building design impacts on facilities management and property strategies
- Be able to undertake property relocations
20
Property, fabric and building services maintenance for facilities managers
Verified
Key Learning Objectives:
- Be able to evaluate the maintenance implications of building structures
- Be able to develop a fabric maintenance strategy
- Be able to deliver and monitor effective fabric maintenance service
- Understand building services and control systems and their effect on building use
- Be able to develop and manage a maintenance strategy for building services
- Be able to use building management systems and control technology to manage building services
21
Providing leadership and management in facilities management
Verified
Key Learning Objectives:
- Understand the distinction between leadership and management
- Understand how managerial behaviour affects organisations, teams and individuals
- Be able to provide leadership in your area of responsibility in facilities management
22
Quality management in facilities management
Verified
Key Learning Objectives:
- Be able to apply principles of quality management to improve the facilities management function
- Be able to evaluate the impact of quality standards and accreditation schemes
- Be able to develop and design a quality management system
- Be able to develop and manage a programme of continuous improvement
23
Reflective facilities management practice
Verified
Key Learning Objectives:
- Understand the importance of being a reflective practitioner in facilities management
- Know how to use feedback in personal development
- Be able to plan for personal and professional development
- Reflect on own strengths and limitations as a learner and in practice
24
Risk management in facilities management
Verified
Key Learning Objectives:
- Be able to develop and disseminate a risk management policy and culture within an organisation
- Be able to establish and review risk criteria for an organisation
- Be able to review and evaluate organisational activities and the potential risks that might emerge
- Be able to manage and improve the risk management process in an organisation
- Be able to review the effectiveness of actions being take to reduce risk and maintain business continuity
25
Space management for facilities managers
Verified
Key Learning Objectives:
- Be able to develop a strategy for space allocation in offices and buildings
- Be able to assess the impact of building structure and building services on space management
- Be able to prepare briefs for space layouts
- Be able to programme and manage changes in accommodation
- Be able to introduce new developments in the use of space
26
Sustainability and environmental management and the impact on facilities management
Verified
Key Learning Objectives:
- Be able to develop and manage a policy that protects the environment and supports corporate responsibility
- Understand the impact of the facilities management function on the environment.
- Be able to improve environmental awareness and corporate responsibility in facilities management
- Be able to manage waste
27
Understanding energy and utilities management and the impact on facilities management
Verified
Key Learning Objectives:
- Understand the principles of energy and utilities management
- Understand how to monitor utilities efficiency of buildings
- Understand what is involved in the energy efficiency of buildings
- Understand how to implement an energy and utilities management policy
28
Understanding facilities management projects
Verified
Key Learning Objectives:
- Understand project management in facilities management
- Understand how to develop facilities management project brief
- Understand how to assemble facilities management project teams
- Understand how to monitor and review facilities management project progress
- Understand project completion, sign-off and review
29
Understanding facilities management support services operations
Verified
Key Learning Objectives:
- Understand the support services and the options for delivery that are typically provided in facilities management
- Understand how support services in facilities management are identified and managed
- Understand the importance of health and safety in the delivery of support services in facilities management
- Understand how to manage the revenue/operational budgets in the provision of support services
30
Understanding leadership and management in facilities management
Verified
Key Learning Objectives:
- Understand how management style affects organisations and individuals
- Understand how to motivate
- manage and lead staff
- Understand how to provide leadership in your area of responsibility
- Understand different models of team-working
31
Understanding performance measurement in facilities management
Verified
Key Learning Objectives:
- Understand the principles of business objectives
- Understand the principles of performance measurement
- Understand the relationship between business objectives and performance measurement
32
Understanding procurement and contract management in facilities management
Verified
Key Learning Objectives:
- Understand procurement
- Understand different types of contract
- Understand the use of specifications and terms and conditions in the procurement of goods and services
- Understand procurement costs
33
Understanding property and asset management for facilities managers
Verified
Key Learning Objectives:
- Understand the requirements of property leases
- Understand property costs and charges
- Understand how to set up and manage registers for property and fixed assets
- Understand the factors involved in property relocation
34
Understanding property, fabric and building services maintenance for facilities managers
Verified
Key Learning Objectives:
- Understand building design
- Understand the maintenance implications of building, fabric, structures and components
- Understand how a strategy for the maintenance of the building fabric can be implemented
- Understand the elements of building services maintenance programmes
- Understand how to manage, staff, contractors and specialists
- Understand building management systems (BMS) and technology used to control or manage building services
35
Understanding quality management in facilities management
Verified
Key Learning Objectives:
- Understand the principles of quality management and apply them in a facilities management context
- Understand quality standards and accreditation schemes
- Understand how to implement a quality standard
- Understand the concepts of continuous improvement
36
Understanding space management for facilities managers
Verified
Key Learning Objectives:
- Understand how to develop a strategy for space allocation in buildings
- Understand the impact of structure and services
- Understand how to prepare briefs for space layouts
- Understand how to programme and manage changes in accommodation
- Understand new developments in the use of space
37
Understanding sustainability and environmental issues and the impact on facilities management
Verified
Key Learning Objectives:
- Understand sustainability and corporate responsibility
- Understand the impact of facilities management on the environment
- Understand how to manage waste and its safe disposal
- Understand how to improve environmental awareness and responsibility
38
Understanding the business organisation and its impact on facilities management
Verified
Key Learning Objectives:
- Understand the structure of business organisations
- Understand the importance of corporate culture
- Understand how business organisations develop operational plans
- Understand the decision-making processes within organisations
- Understand change management
39
Understanding the management of information and knowledge in facilities management
Verified
Key Learning Objectives:
- Understand how to collate data within a facilities management context
- Understand how to analyse data within a facilities management context
- Understand how to use information effectively
- Understand how to manage information and knowledge flow within current legislative requirements
- Understand the types of IT systems used to support facilities management and the legislative requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 500/8347/8
- Regulated Status
- Available to learners
- Awarding Body
- IWFM
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2010