LIBF
Level 3
QN: 603/6668/0
Curriculum Active
LIBF Level 3 Certificate in Retail and Digital Banking
Official qualification regulated by Ofqual, awarded by LIBF. Classified as a Vocationally-Related Qualification. Total guided learning hours: 134 hours.
Qualification Level
Level 3
Awarding Body
LIBF
Syllabus Units
2 Units
Guided Hours
134 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Assessing Customer Needs and Providing Solutions
Verified
Key Learning Objectives:
- Assess the needs and aspirations of retail banking customers and identify appropriate financial solutions to meet these needs.
2
The Delivery of Retail and Digital Banking (DRDB)
Verified
Key Learning Objectives:
- Understand banking customers, what they want and expect from banks and how the evolution of digital technology continues to change customer expectations.2.
- Evaluate the need to provide high standards of customer service
- Understand how banks capture and analyse and use data about their customers
- Understand how regulation and legislation affects financial services organisations and their customers
- Identify the operation and features of key retail financial products and services
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6668/0
- Regulated Status
- Available to learners
- Awarding Body
- LIBF
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2020