NCFE
Level 2
QN: 603/3994/9
Curriculum Active
NCFE CACHE LEVEL 2 AWARD IN CUSTOMER SERVICE FOR HEALTH AND SOCIAL CARE SETTINGS
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 50 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
2 Units
Guided Hours
50 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Preparing to deliver customer service in health and social care settings
Verified
Key Learning Objectives:
- 1 Understand customer expectations in health and social care settings 2 Know how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings 3 Understand how to represent a health and social care service in a positive way 4 Understand how feedback can help to improve the quality of a health and social care service
2
Understand the specific needs of customers accessing health and social care services
Verified
Key Learning Objectives:
- 1 Understand a range of specific needs of customers accessing health and social care services 2 Know how to provide a safe, welcoming and inclusive environment for diverse needs 3 Understand how to respond to the behaviour of customers that others may find challenging
Regulatory & Verification Details
- Qualification Number (QN)
- 603/3994/9
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2019