NCFE
Level 2
QN: 601/4321/6
Curriculum Active
NCFE CACHE Level 2 Certificate in Information, Advice or Guidance
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 266 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
14 Units
Guided Hours
266 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Benefits Advice Work - Practice
Verified
Key Learning Objectives:
- Understand the main categories of welfare benefits
- Know the key features of the benefits system
- Know how to claim appropriate benefits or funds
2
Developing interaction skills for information, advice or guidance
Verified
Key Learning Objectives:
- Understand how to interact with clients
- Understand the importance of effective communication skills in the delivery of information, advice or guidance
- Understand how own values, beliefs and attitudes may affect interactions with clients
- Understand the importance of confidentiality and impartiality in interactions with clients
- Know own skills and development needs
3
Information, advice or guidance - context
Verified
Key Learning Objectives:
- Understand the information, advice or guidance needs of a specific group of clients
- Understand how to explore choices and options with a specific group of clients
- Understand how to enable clients to challenge discriminatory behaviour and practice
- Understand the range of barriers which may prevent clients from being able to access information, advice or guidance services
4
Information, advice or guidance in practice
Verified
Key Learning Objectives:
- Understand the distinction between information, advice and guidance
- Understand ways of meeting information, advice or guidance requirements of clients
- Understand the boundaries of own role in meeting information, advice or guidance requirements of clients
- Understand the purpose of accurate record keeping to fulfil good practice guidelines
5
Information, advice or guidance in schools and colleges
Verified
Key Learning Objectives:
- Understand the national requirements for information, advice or guidance provision in a school or college
- Understand the components of information, advice and guidance provision in a school or college
- Understand own responsibilities in relation to information, advice or guidance practice within a school or college
- Know own skills and development needs
6
Information, advice or guidance work with groups
Verified
Key Learning Objectives:
- Know the role of group work in information, advice or guidance
- Understand the factors which can influence the effectiveness of information, advice or guidance group sessions
- Be able to plan, conduct and evaluate information, advice or guidance sessions
- Understand the skills required to establish co-operative working relationships within information, advice or guidance group sessions
7
Managing Information
Verified
Key Learning Objectives:
- Know the range of resources available to clients in a specific organisation
- Know a range of media which can be used to provide information for clients in own organisation
- Understand how systems for storage and retrieval of information operate in own organisation
8
Operating within networks to support information, advice or guidance
Verified
Key Learning Objectives:
- Understand the role of networks in supporting information, advice or guidance work
- Understand the need for networks to operate within Codes of Practice and Principles
- Understand the different roles within networks
9
Signposting and referral in information, advice or guidance
Verified
Key Learning Objectives:
- Understand when it is appropriate to signpost or refer clients to other agencies
- Understand the difference between signposting and referral
- Know what is good practice when referring or signposting clients
- Know how to monitor and evaluate client referrals to other agencies
10
Skills for Advice Providers
Verified
Key Learning Objectives:
- Understand the role of social policy in advice work
- Understand the purpose and process of an advice interview
- Know how to support a client to plan and take action
- Understand how to negotiate effectively on a client’s behalf
- Understand how to use information resources to meet client requirements
11
Specialist Advice Work in Practice - Employment
Verified
Key Learning Objectives:
- Understand the legal rights and systems which support employment advice provision
- Know the factors to consider when advising a client on employment issues
- Know own skills and development needs
12
Specialist Advice Work in Practice - Housing
Verified
Key Learning Objectives:
- Understand the information needs and legal rights relevant to housing advice
- Know the factors to consider when advising a client on housing issues
- Know own skills and development needs
13
Specialist Advice Work in Practice – Debt
Verified
Key Learning Objectives:
- Understand the factors to consider when advising a client on debt issues
- Know about the types of debt and the strategies used to re
- solve debt problems
- Know how to identify own skills and development needs
14
Specialist Advice Work in Practice – Refugee, Immigrant or Asylum Seeker
Verified
Key Learning Objectives:
- Understand the legal rights and status of refugees, immigrants and asylum seekers
- Know the factors to consider when advising a client on refugee, immigrant or asylum seeker issues
- Know own skills and development needs
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4321/6
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2014