NCFE
Level 2
QN: 600/7817/0
Curriculum Active
NCFE Level 2 Award for Resort Representatives
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 80 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
6 Units
Guided Hours
80 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Investigate employment opportunities for Resort Representatives
Verified
Key Learning Objectives:
- Understand the role of the Resort Representative
- Be able to research the role of a Resort Representative
- Be able to apply for the role of a Resort Representative
2
Investigate the role of the Children’s Representative in a holiday resort
Verified
Key Learning Objectives:
- Understand the role of the Children’s Representative
- Be able to contribute to providing children’s club activities
3
Investigate the role of the Entertainment Representative in a holiday resort
Verified
Key Learning Objectives:
- Investigate the role of the Entertainment Representative
- Be able to contribute to providing entertainment for holidaymakers
4
Manage airport and transport duties
Verified
Key Learning Objectives:
- Be able to prepare for transport duties
- Be able to prepare for resort arrivals at an airport
- Know how to manage arrival at accommodation
- Be able to prepare for resort departures
5
NCFE Level 2 Award for Resort Representatives
Understand the role of a Representative in a resort
Verified
Key Learning Objectives:
- Understand responsibilities of different roles in resort, Know how to assist customers in resort, Understand the legal requirements for health and safety in resort, Understand policies and procedures for customer service, Be able to demonstrate customer service skills
6
NCFE Level 2 Award for Resort Representatives
Manage airport and transport duties
Verified
Key Learning Objectives:
- Prepare transport schedules and passenger manifests for resort arrivals
- Coordinate airport meet-and-greet procedures for arriving passengers
- Manage the transfer of passengers from airport to accommodation
- Facilitate accommodation check-in and orientation for arriving guests
- Organize departure transfers and ensure timely airport arrival
- Resolve transport-related issues and passenger queries effectively
7
NCFE Level 2 Award for Resort Representatives
Investigate the role of the Entertainment Representative in a holiday resort
Verified
Key Learning Objectives:
- Describe the main duties and responsibilities of an Entertainment Representative in a holiday resort.
- Explain the personal skills and qualities required to be an effective Entertainment Representative.
- Plan a range of entertainment activities suitable for different holidaymaker groups.
- Demonstrate how to lead an entertainment activity, ensuring participation and enjoyment.
- Evaluate the importance of customer feedback in improving entertainment provision.
- Apply health and safety procedures when organising and delivering entertainment activities.
8
NCFE Level 2 Award for Resort Representatives
Prepare for the start of the holiday season
Verified
Key Learning Objectives:
- Understand pre-season preparation in resort, Be able to complete pre-season resort documentation, Be able to produce promotional materials, Be able to prepare a welcome meeting
9
NCFE Level 2 Award for Resort Representatives
Investigate employment opportunities for Resort Representatives
Verified
Key Learning Objectives:
- Understand the role of the Resort Representative, Be able to research the role of a Resort Representative, Be able to apply for the role of a Resort Representative
10
NCFE Level 2 Award for Resort Representatives
Investigate the role of the Children’s Representative in a holiday resort
Verified
Key Learning Objectives:
- Understand the role of the Children’s Representative, Be able to contribute to providing children’s club activities
11
Prepare for the start of the holiday season
Verified
Key Learning Objectives:
- Understand pre-season preparation in resort
- Be able to complete pre-season resort documentation
- Be able to produce promotional materials
- Be able to prepare a welcome meeting
12
Understand the role of a Representative in a resort
Verified
Key Learning Objectives:
- Understand responsibilities of different roles in resort
- Know how to assist customers in resort
- Understand the legal requirements for health and safety in resort
- Understand policies and procedures for customer service
- Be able to demonstrate customer service skills
Regulatory & Verification Details
- Qualification Number (QN)
- 600/7817/0
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2013