NCFE
Level 2
QN: 501/1281/8
Curriculum Active
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 328 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
14 Units
Guided Hours
328 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Aircraft Boarding and Arrival Services
Verified
Key Learning Objectives:
- be able to board passengers onto aircraft
- be able to make boarding announcements
- be able to deal effectively with problems during boarding
- be able to escort arriving passengers safely
2
Aircraft Dispatch Process
Verified
Key Learning Objectives:
- understand how to prepare for aircraft arrival
- Understand how to co-ordinate the aircraft turnround
- Understand how to prepare for aircraft departure
3
Aircraft Load Instruction Reports
Verified
Key Learning Objectives:
- be able to interpret Load Instruction Reports
- understand how to implement a Load Instruction
- be able to communicate deviations and alterations of loads
4
Aircraft Marshalling
Verified
Key Learning Objectives:
- understand how to prepare for aircraft arrival on stand
- be able to marshal aircraft onto and off stand
5
Airport Baggage Facilities
Verified
Key Learning Objectives:
- be able to follow procedures for baggage discrepancies
6
Airport Baggage Processing
Verified
Key Learning Objectives:
- know how to check the serviceability of baggage equipment
- understand how to interpret baggage labels
- understand the security requirements for transporting passenger baggage
- know how to complete baggage manifests
7
Airport Check in Services
Verified
Key Learning Objectives:
- be able to process check in documentation for travel
- be able to process passengers’ hand and hold baggage
- be able to allocate seating for passengers
8
Aviation Communications
Verified
Key Learning Objectives:
- Be able to carry out effective aviation communications
- Be able to carry out effective transfer of aviation information
9
Aviation passengers with special requirements
Verified
Key Learning Objectives:
- be able to assist passengers who have special requirements
10
Aviation Security
Verified
Key Learning Objectives:
- Understand threats to security
- Understand procedures which minimise threats to security
11
Employment Rights and Responsibilities in the Passenger Transport Sector
Verified
Key Learning Objectives:
- Know employment rights and responsibilities of the employee and employer
- Understand employment rights and responsibilities and how these affect organisations
12
Health and Safety within Aviation
Verified
Key Learning Objectives:
- know how to prevent and minimise risks and hazards airside
- understand how to contribute to airport safety
13
Loading and Unloading of Aircraft
Verified
Key Learning Objectives:
- understand the requirements for preparing to load and unload aircraft
- understand how to load and unload aircraft
14
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Health and Safety within Aviation
Verified
Key Learning Objectives:
- know how to prevent and minimise risks and hazards airside, understand how to contribute to airport safety
15
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Loading and Unloading of Aircraft
Verified
Key Learning Objectives:
- understand the requirements for preparing to load and unload aircraft, understand how to load and unload aircraft
16
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Support Flight Operations
Verified
Key Learning Objectives:
- understand the importance of flight operations information, understand aviation emergency procedures
17
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aircraft Load Instruction Reports
Verified
Key Learning Objectives:
- be able to interpret Load Instruction Reports, understand how to implement a Load Instruction Report, be able to communicate deviations and alterations of loads
18
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aviation Security
Verified
Key Learning Objectives:
- Identify potential threats to aviation security
- Explain the impact of security threats on aviation operations
- Describe procedures that minimize threats to aviation security
- Explain the importance of following security procedures
- Apply security procedures in a given scenario
19
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Airport Baggage Facilities
Verified
Key Learning Objectives:
- Identify different types of baggage discrepancies
- Explain the procedures for reporting baggage discrepancies
- Apply correct documentation for baggage discrepancies
- Communicate effectively with customers regarding baggage issues
- Evaluate the importance of following procedures for baggage discrepancies
20
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aircraft Dispatch Process
Verified
Key Learning Objectives:
- Describe the steps to prepare for an aircraft arrival, including marshalling signals and safety checks.
- Explain the coordination required during an aircraft turnaround, including ground support services.
- Outline the procedures for preparing an aircraft for departure, including load control and documentation.
- Identify potential hazards during aircraft ground operations and how to mitigate them.
- Apply effective communication techniques when coordinating with team members and flight crew.
21
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Airport Check in Services
Verified
Key Learning Objectives:
- Process check-in documentation accurately for passengers
- Apply procedures for handling hand and hold baggage
- Allocate seating in accordance with airline policies
- Identify and resolve discrepancies in travel documents
- Apply baggage weight and size regulations
- Use check-in systems to issue boarding passes
22
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aircraft Boarding and Arrival Services
Verified
Key Learning Objectives:
- Describe the procedures for boarding passengers onto an aircraft.
- Explain how to make effective boarding announcements.
- Identify potential problems during boarding and how to deal with them.
- Demonstrate how to escort arriving passengers safely.
- Apply customer service principles during boarding and arrival.
- Evaluate the importance of safety regulations during boarding and arrival.
23
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aviation passengers with special requirements
Verified
Key Learning Objectives:
- Identify different types of passengers with special requirements
- Explain the procedures for assisting passengers with special requirements
- Describe the relevant regulations and guidelines
- Apply effective communication techniques
- Evaluate the importance of maintaining passenger dignity
24
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Airport Baggage Processing
Verified
Key Learning Objectives:
- know how to check the serviceability of baggage equipment, understand how to interpret baggage labels, understand the security requirements for transporting passenger baggage, know how to complete baggage manifests
25
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aviation Communications
Verified
Key Learning Objectives:
- Be able to carry out effective aviation communications, Be able to carry out effective transfer of aviation information
26
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Employment Rights and Responsibilities in the Passenger Transport Sector
Verified
Key Learning Objectives:
- Know employment rights and responsibilities of the employee and employer, Understand employment rights and responsibilities and how these affect organisations
27
NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)
Aircraft Marshalling
Verified
Key Learning Objectives:
- understand how to prepare for aircraft arrival on stand, be able to marshal aircraft onto and off stand
28
Support Flight Operations
Verified
Key Learning Objectives:
- understand the importance of flight operations information
- understand aviation emergency procedures
Regulatory & Verification Details
- Qualification Number (QN)
- 501/1281/8
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2010