NCFE
Level 2
QN: 610/0537/X
Curriculum Active
NCFE Level 2 Certificate in Digital Customer Relationship Management (CRM)
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 115 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
5 Units
Guided Hours
115 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Introduction to digital customer relationship management (CRM)
Verified
Key Learning Objectives:
- 1 Know about customer relationships2 Understand the concept of digital CRM3 Understand the role of digital CRM4 Know about the features of digital CRM5 Understand the roles of digital CRM users
2
Introduction to digital customer relationship management (CRM) data reports
Verified
Key Learning Objectives:
- 1 Know how to create, edit and run data queries and produce reports using business intelligence software
3
Understanding customer management
Verified
Key Learning Objectives:
- 1 Understand the customer2 Understand the need for customer relationships3 Understand contact management using digital CRM4 Know about customer retention5 Understand the use of feedback for developing customer relationships
4
Understanding data management in digital customer relationship management (CRM)
Verified
Key Learning Objectives:
- 1 Understand why it is important to maintain accurate and current data in digital CRM2 Understand the use of secured digital CRM3 Know how to troubleshoot and respond to common IT system problems and errors4 Understand current data protection legislation
5
Understanding digital customer relationship management (CRM) products and integration
Verified
Key Learning Objectives:
- 1 Understand digital CRM products2 Know about data mining and data warehousing3 Understand the benefits of integrating digital CRM systems
Regulatory & Verification Details
- Qualification Number (QN)
- 610/0537/X
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2022
- Operational End
- Jul 2026