NCFE
Level 2
QN: 600/0474/5
Curriculum Active
NCFE Level 2 Certificate in Introduction to Cabin Crew
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 171 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
7 Units
Guided Hours
171 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Aircraft emergency situations
Verified
Key Learning Objectives:
- understand how to respond to aircraft emergencies
- know on board emergency procedures
- Be able to follow on board emergency procedures
- Know the primary principles for survival after an airline emergency
2
Airline Health, Safety and Security
Verified
Key Learning Objectives:
- know airline health and safety documentation and legislation
- understand the role of cabin crew in ensuring the safety and security of passengers and crew
- be able to maintain passenger compliance
- understand how medical issues are dealt with by cabin crew
3
Cabin Service – Selling techniques
Verified
Key Learning Objectives:
- Understand how to establish a rapport with passengers on board the aircraft
- understand how to establish passengers’ wants and needs
- know on board products and services
- Understand selling techniques
- Be able to carry out currency calculations
- be able to provide a cabin service
4
Dealing with Passengers on board an aircraft
Verified
Key Learning Objectives:
- know how to deal with passengers who have special requirements
- understand how to provide effective customer service
- know how to deal with passenger problems and complaints
- know how to work as part of a team
- know how to handle incidents and conflict situations
- be able to deal with passengers
5
Employment Rights and Responsibilities in the Passenger Transport Sector
Verified
Key Learning Objectives:
- Know employment rights and responsibilities of the employee and employer
- Understand employment rights and responsibilities and how these affect organisations
6
Making Passenger Announcements onboard an aircraft
Verified
Key Learning Objectives:
- know how to use passenger announcements during a flight
- Be able to make passenger announcements
7
Working as Cabin Crew
Verified
Key Learning Objectives:
- know the roles and responsibilities of crew
- know aviation terminology used by cabin crew
- know the pre and post flight duties that cabin crew undertake in the crew room
- be able to take part in a pre-flight briefing
- understand the importance of maintaining industry standards
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0474/5
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2011