NCFE
Level 2
QN: 603/2778/9
Curriculum Active
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 125 hours.
Qualification Level
Level 2
Awarding Body
NCFE
Syllabus Units
4 Units
Guided Hours
125 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of customer service in the hospitality sector
Verified
Key Learning Objectives:
- 1 Understand customer needs and expectations in the hospitality sector2 Understand how to communicate effectively with customers in the hospitality sector3 Understand how to respond to customer complaints and feedback in the hospitality sector4 Know how policies and procedures contribute to effective customer service in the hospitality sector
2
Understand effective teamwork in the hospitality sector
Verified
Key Learning Objectives:
- 1 Understand the importance of effective team
- work in the hospitality sector2 Know how effective team
- work supports customer service in the hospitality sector3 Understand how to improve personal performance
3
Understand legislation and guidance relevant to the hospitality sector
Verified
Key Learning Objectives:
- 1 Know the importance of maintaining food hygiene and safety2 Know about food allergy and intolerance requirements3 Understand how legal and ethical requirements affect customer service delivery in the hospitality sector
4
Understand professional personal standards in the hospitality sector
Verified
Key Learning Objectives:
- 1 Understand the importance of professional personal appearance in the hospitality sector2 Understand how own behaviour can impact customers
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2778/9
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2018