NCFE Level 2 Diploma for Customer Service Practitioners

Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Occupational Qualification. Total guided learning hours: 205 hours.

Qualification Level

Level 2

Awarding Body

NCFE

Syllabus Units

6 Units

Guided Hours

205 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

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Key Learning Objectives:

1 Be able to engage effectively with customers2 Be able to handle customer complaints, conflict and challenge

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Key Learning Objectives:

1 Understand the scope of customer service information2 Understand how to improve customer service

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Key Learning Objectives:

1 Understand the purpose, aim and values of an organisation and identify its customers2 Understand the importance of customer service to a brand3 Know an organisation’s internal policies and procedures that apply to customer service

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Key Learning Objectives:

1 Understand how to create a positive customer experience2 Be able to support customers with an organisation's products and services

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Key Learning Objectives:

1 Be able to develop self-awareness and personal effectiveness2 Be able to work effectively within a team

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Key Learning Objectives:

1 Understand customer service 2 Know the legislation and regulations that apply to customer service