NCFE
Level 3
QN: 610/0009/0
Curriculum Active
NCFE Level 3 Certificate in Digital Support
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Vocationally-Related Qualification. Total guided learning hours: 180 hours.
Qualification Level
Level 3
Awarding Body
NCFE
Syllabus Units
6 Units
Guided Hours
180 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Data management
Verified
Key Learning Objectives:
- Understand the concepts and fundamentals of data2
- Understand the purpose and process of backing up data3
- Understand how organisations use information systems4
- Be able to use data and information systems effectively, appropriately and securely5
- Understand the importance of preparing data for data analysis6
- Be able to use visualisation to present information about data
2
Digital security
Verified
Key Learning Objectives:
- Understand the importance of information security management in protecting organisational data2
- Understand a range of mitigation controls used to support information security3
- Be able to use a security information and event management (SIEM) software4
- Understand how to establish if a vulnerability has been exploited
3
Network infrastructure and cloud services
Verified
Key Learning Objectives:
- Be able to manage a range of net
- work devices2
- Understand the role of servers and shared resources within a net
- work architecture3
- Be able to design a net
- work infrastructure4
- Understand the applications of cloud services and virtualisation
4
Supporting digital services
Verified
Key Learning Objectives:
- Be able to manage a ticket when dealing with end users’ digital problems2
- Understand digital problems and helpdesk requests in the digital support sector3
- Be able to use a system log (syslog)4
- Be able to install, configure and deploy an operating system5
- Be able to install, configure and deploy software applications
5
Supporting digital transformation
Verified
Key Learning Objectives:
- Apply the fundamentals of digital transformation to develop a digital strategy2
- Understand digital project management methodologies and working practices3
- Be able to use a range of digital applications 4: Act as a digital champion by providing end user support
6
Working in the digital support sector
Verified
Key Learning Objectives:
- Understand organisational policies, standards and legislation applicable to the digital support sector2
- Be able to use transferable skills appropriate to the digital support sector3
- Be able to use tools to solve problems appropriate to the digital support sector 4
- Understand career progression opportunities within the digital support sector
Regulatory & Verification Details
- Qualification Number (QN)
- 610/0009/0
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2021