NCFE
Level 3
QN: 601/2651/6
Curriculum Active
NCFE Level 3 Diploma in Skills for Business: Retail
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Other General Qualification. Total guided learning hours: 867 hours.
Qualification Level
Level 3
Awarding Body
NCFE
Syllabus Units
15 Units
Guided Hours
867 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business culture and responsibilities
Verified
Key Learning Objectives:
- Be able to improve sustainability within a business environment
- Understand diversity within a business environment
- Be able to maintain security and confidentiality in a business environment
- Be able to manage risk in a business environment
2
Buyer behaviour in sales situations
Verified
Key Learning Objectives:
- Understand the impact of different models of buyer behaviour on the sales cycle
- Be able to respond to the buyer at each stage of the decision making process
3
Communicate in a business environment
Verified
Key Learning Objectives:
- Know about written and verbal communication in a business environment
- Be able to communicate in writing in a business environment
- Be able to communicate verbally in a business environment
- Be able to evaluate communication in a business environment
4
Contribute to running a project
Verified
Key Learning Objectives:
- Be able to plan for a project
- Be able to run a project
- Be able to evaluate the success of a project
5
Deliver customer service in a business environment
Verified
Key Learning Objectives:
- Understand how to exceed customer expectations
- Be able to deliver effective customer service
- Be able to monitor and review customer service
6
Innovation in a business environment
Verified
Key Learning Objectives:
- Be able to evaluate working practices
- Be able to evaluate the feasibility of an idea
- Be able to communicate ideas to decision makers
7
Manage and improve own performance in a business environment
Verified
Key Learning Objectives:
- Be able to plan own work
- Be able to manage own work
- Understand why behaviour and attitude are important in a business environment
- Know how to improve own performance in a business environment
8
Produce documents in a business environment
Verified
Key Learning Objectives:
- Know different documents and formats that can be used to present information
- Be able to research the requirements for documents
- Be able to produce documents to meet requirements
9
Promoting and branding in retail business
Verified
Key Learning Objectives:
- Understand the structure of retail businesses and their supply chains
- Understand the importance of branding and promotion to retail businesses
- Be able to develop and promote a brand for a retail channel
10
Respond to change in a business environment
Verified
Key Learning Objectives:
- Understand change in business
- Understand how change can affect people within a business
- Be able to support others through change in a business
11
Solve problems in a business environment
Verified
Key Learning Objectives:
- Be able to identify a solution to a business problem
- Be able to develop a problem-solving plan
- Be able to solve a business problem
- Evaluate success of a problem-solving plan
12
Understanding the receipt and storage of goods in retail
Verified
Key Learning Objectives:
- Know how to organise staff to receive and check incoming deliveries in a retail environment
- Know how to organise and maintain storage facilities in a retail environment
- Know how to check the storage and care of stock in a retail environment
13
Understanding the retail industry
Verified
Key Learning Objectives:
- Know the structure of the retail industry
- Understand the role of retailing in the distribution of goods and services
- Understand the importance of the service function in retailing
- Understand the competitive forces faced by organisations in the retail sector
14
Visual merchandising in a retail environment
Verified
Key Learning Objectives:
- Know the visual merchandising techniques used in different retail outlets
- Know how space is used for merchandising and displaying goods
- Understand the psychology used in visual merchandising to influence customers to purchase goods
- Be able to plan and assemble a safe visual merchandising display for a range of goods
15
Work with others in a business environment
Verified
Key Learning Objectives:
- Understand roles within an organisation
- Understand team dynamics
- Be able to give and receive feedback
- Know about conflict in a business environment
Regulatory & Verification Details
- Qualification Number (QN)
- 601/2651/6
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Other General Qualification
- Operational Start
- Aug 2014
- Operational End
- Jul 2026