NCFE
Level 3
QN: 610/4005/8
Curriculum Active
NCFE Level 3 Technical Occupational Entry in Digital Support (Diploma)
Official qualification regulated by Ofqual, awarded by NCFE. Classified as a Technical Occupation Qualification. Total guided learning hours: 423 hours.
Qualification Level
Level 3
Awarding Body
NCFE
Syllabus Units
9 Units
Guided Hours
423 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business operation
Verified
Key Learning Objectives:
- Understand service level agreements and metrics within a service desk
- Understand organisational digital presence and brand
- Understand current and emerging technologies within service desks
2
Communication
Verified
Key Learning Objectives:
- Understand and use communication channels with deliver service desk support
- Understand and use digital technologies and collaborative tools to work with others
3
Data backup and storage
Verified
Key Learning Objectives:
- Understand digital architecture
- Understand data backups
4
Data fundamentals
Verified
Key Learning Objectives:
- Understand the concepts and fundamentals of data and apply information security principles
5
Data systems
Verified
Key Learning Objectives:
- Understand digital automation technologies
- Understand secure data handling and apply common security controls
- Understand digital transformation and the use of templates to support service desk performance
6
Digital application technician (DAT)
Verified
Key Learning Objectives:
- Understand productivity software applications
- Understand how digital information systems provide software application support and use troubleshooting tools and techniques to investigate and re
- solve software application problems
- Understand business approaches to incorporating new software applications and digital transformation
- Understand training and support and apply coaching techniques
- Understand monitoring software and recommend improvements
7
Digital information systems
Verified
Key Learning Objectives:
- Understand information systems
- Understand the diagnosis of stakeholder’s digital problems
- Understand service desk system
- Understand and operate digital information systems
8
Digital service technician (DST)
Verified
Key Learning Objectives:
- Understand database management systems
- Understand system configurations and apply approaches to configure, update and maintain systems
- Understand updating and maintaining digital systems to meet security requirements
- Understand the approaches to minimising and communicating the impact of system change
- Understand training and support for end users
- select and apply digital tools and techniques to provide support to end users and find
- record and rectify technical problems
- Understand and select appropriate digital channels to provide support to end users
9
Professional development and working practices
Verified
Key Learning Objectives:
- Understand trusted sources to support service desk requests
- Understand continuous improvement
- Understand current and emerging technologies
- Understand and apply approaches to risk assessing the impact of own actions on the service desk environment
- Understand learning techniques and use sources of knowledge
- Understand effective time management and prioritisation
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4005/8
- Regulated Status
- Available to learners
- Awarding Body
- NCFE
- Qualification Type
- Technical Occupation Qualification
- Operational Start
- Aug 2025