NOCN
Level 1
QN: 610/4185/3
Curriculum Active
NOCN Level 1 Award in Customer Service
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 30 hours.
Qualification Level
Level 1
Awarding Body
NOCN
Syllabus Units
1 Units
Guided Hours
30 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Customer Service
Verified
Key Learning Objectives:
- Understand the different sectors and types of customer service.
- Understand how to provide good customer service.
- Understand different communication methods.
- Understand the importance of adhering to organisational procedures and policies when providing customer service.
- Understand how customer queries and complaints should be dealt with effectively.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4185/3
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2024