NOCN
Level 1
QN: 603/6286/8
Curriculum Active
NOCN Level 1 Certificate in Business Administration
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 396 hours.
Qualification Level
Level 1
Awarding Body
NOCN
Syllabus Units
19 Units
Guided Hours
396 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Assist with Supporting Business Meetings
Verified
Key Learning Objectives:
- Understand the purpose of business meetings.
- Know how to prepare for and follow up business meetings.
- Be able to set up a meeting room and provide support at a meeting.
2
Business Communication
Verified
Key Learning Objectives:
- Know about the benefits of effective communication in a business environment.
- Know about forms of communication.
- Know about communication in teams.
3
Customer Service Skills
Verified
Key Learning Objectives:
- Understand the meaning of good and poor customer service.
- Understand the importance of first impressions.
- Know how to assist customers.
- Know how to deal with customer problems and complaints.
4
Equality and Diversity
Verified
Key Learning Objectives:
- Understand aspects of equality.
- Understand aspects of diversity.
- Understand stereotyping.
5
Filing Skills
Verified
Key Learning Objectives:
- Understand methods of filing, types of storage and the need for security and confidentiality.
- Be able to file information according to workplace procedures.
- Be able to retrieve and pass on specified information.
6
Health and Safety Procedures in the Workplace
Verified
Key Learning Objectives:
- Know health and safety procedures in the workplace.
- Be able to carry out tasks with regard to health and safety in the workplace.
7
Improving Own Learning and Performance
Verified
Key Learning Objectives:
- Be able to identify own strengths and areas for improvement.
- Know how to plan to reach learning targets.
- Be able to review own performance.
8
Introduction to Business and Administration
Verified
Key Learning Objectives:
- Know duties, procedures and requirements relevant to working in an office.
- Know about office equipment.
- Know health and safety procedures when working in an office.
- Be able to communicate with others when working in an office.
9
Presentation Applications
Verified
Key Learning Objectives:
- Be able to create and save presentations which include a combination of content.2.
- Be able to use presentation software tools to structure, edit and format slides.3.
- Be able to prepare slides for a presentation to suit purpose and audience.
10
Problem Solving in the Workplace
Verified
Key Learning Objectives:
- Be able to identify problems that occur in the workplace.
- Be able to identify methods for solving problems in the workplace.
- Know how to select a problem solving method.
11
Reception Skills
Verified
Key Learning Objectives:
- Know how and why to make visitors welcome.
- Be able to follow procedures for welcoming and assisting visitors.
12
Spreadsheet Applications
Verified
Key Learning Objectives:
- Use spreadsheets to enter, edit and organise numerical and other data.2.
- Use formulas and tools to summarise and display spreadsheet information.3.
- Select and use tools and techniques to present spreadsheet information effectively.
13
Time Management in a Business Environment
Verified
Key Learning Objectives:
- Know about time management methods and tools in a business environment.
- Know about time management in relation to own role in business.
- Know how to help others to manage their time.
14
Understanding Businesses
Verified
Key Learning Objectives:
- Understand different types of business.
- Know how a business structure works.
- Understand business planning requirements.
15
Understanding IT in the Workplace
Verified
Key Learning Objectives:
- Know about IT applications in the workplace.
- Know about workplace procedures for using IT.
16
Using E-mail
Verified
Key Learning Objectives:
- Be able to use e-mail applications and techniques to compose and send messages.2.
- Be able to deal with incoming e-mail appropriately.3.
- Know how to stay safe and respond to common problems when using e-mail.
17
Using the Telephone
Verified
Key Learning Objectives:
- Know how to use the telephone system in an office environment.
- Be able to answer telephone calls in an office environment.
18
Word Processing Applications
Verified
Key Learning Objectives:
- Enter, edit and combine text and other information accurately within word processing documents.2. Structure information within word processing documents to enhance presentation.3.
- Use word processing application tools to check documents meet requirements.
19
Working as a Team
Verified
Key Learning Objectives:
- Understand the factors that contribute to effective team work.
- Understand how to contribute to a team discussion.
- Understand how to participate in a team activity.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6286/8
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2020