NOCN
Level 2
QN: 610/6624/2
Curriculum Active
NOCN Level 2 Certificate in Customer Service
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 101 hours.
Qualification Level
Level 2
Awarding Body
NOCN
Syllabus Units
5 Units
Guided Hours
101 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building and Maintaining Customer Relationships
Verified
Key Learning Objectives:
- Understand how to develop customer relationships.
- Be able to develop relationships with customers.
2
Customer Reception and Support
Verified
Key Learning Objectives:
- Understand reception and front-of-ho
- use services.Provide reception services.
3
Dealing with Customer Complaints and Issues
Verified
Key Learning Objectives:
- Dealing with customer complaints and issues.
- Be able to re
- solve customer service issues.
- Be able to manage unresolved customer service problems.
4
Fundamentals of Effective Customer Service
Verified
Key Learning Objectives:
- Understand the role and purpose of customer service in organisations.
- Understand how legal, ethical and organisational rules affect customer service.
- Be able to meet and manage customer needs and expectations.
- Understand the use of customer information and feedback.
5
Social Media Marketing for Products and Services
Verified
Key Learning Objectives:
- Understand how social media is used to promote products and services.
- Be able to use social media to market products and services.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6624/2
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Nov 2025