NOCN
Level 2
QN: 600/1020/4
Curriculum Active
NOCN Level 2 Certificate in Information, Advice or Guidance
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 266 hours.
Qualification Level
Level 2
Awarding Body
NOCN
Syllabus Units
16 Units
Guided Hours
266 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Benefits Advice Work - Practice
Verified
Key Learning Objectives:
- Understand the main categories of welfare benefits.
- Recognise the key features of the benefits system.
- Know how to claim appropriate benefits or funds.
2
Developing Interaction Skills for Information, Advice or Guidance
Verified
Key Learning Objectives:
- Understand how to interact with clients.
- Understand the importance of effective communication skills in the delivery of information, advice or guidance.
- Understand how own values, beliefs and attitudes may affect interactions with clients.
- Understand the importance of confidentiality and impartiality in interactions with clients.
- Outline an action plan for developing own interaction skills.
3
Information, Advice or Guidance - Context
Verified
Key Learning Objectives:
- Understand the information, advice or guidance needs of a specific group of clients.
- Understand how to explore choices and options with a specific group of clients.
- Understand how to enable clients to challenge discriminatory behaviour and practice.
- Understand the range of barriers which may prevent clients from being able to access information, advice or guidance services.
4
Information, Advice or Guidance in Practice
Verified
Key Learning Objectives:
- Understand the distinction between information, advice or guidance.
- Understand ways of meeting information, advice or guidance requirements of clients.
- Understand the boundaries of own role in meeting information, advice or guidance requirements of clients.
- Understand the purpose of accurate record keeping to fulfil good practice guidelines.
5
Information, Advice or Guidance Work with Groups
Verified
Key Learning Objectives:
- Recognise the role of group work in information, advice or guidance.
- Understand the factors which can influence the effectiveness of information, advice or guidance group sessions.
- Know how to plan, conduct and evaluate information, advice or guidance sessions.
- Understand the skills required to establish co-operative working relationships within information, advice or guidance group sessions.
6
Introduction to Information, Advice or Guidance in Schools and Colleges - Policy
Verified
Key Learning Objectives:
- Understand the national requirements for information, advice or guidance provision, as determined by current UK government policy.
7
Introduction to Information, Advice or Guidance in Schools and Colleges - Practice
Verified
Key Learning Objectives:
- Understand own responsibilities in relation to information, advice or guidance practice within an education environment.
- Be able to plan own information, advice or guidance activities.
8
Introduction to Information, Advice or Guidance in Schools and Colleges - Principles
Verified
Key Learning Objectives:
- Understand the relationship between information, advice and guidance.
- Understand the components of information, advice and guidance provision in an education environment.
9
Managing Information
Verified
Key Learning Objectives:
- Know the range of resources available to clients in a specific organisation.
- Know a range of media which can be used to provide information for clients in own organisation.
- Understand how systems for storage and retrieval of information operate in own organisation.
10
Operating within Networks to Support Information, Advice or Guidance
Verified
Key Learning Objectives:
- Recognise the role of networks in supporting information, advice or guidance.
- Understand the need for networks to operate within Codes of Practice and Principles.
- Understand the different roles within networks.
11
Signposting and Referral - Information, Advice or Guidance
Verified
Key Learning Objectives:
- Understand when it is appropriate to signpost or refer clients to other agencies.
- Understand the difference between signposting and referral.
- Demonstrate good practice when referring or signposting clients.
- Know how to monitor and evaluate client referrals to other agencies.
12
Skills for Advice Providers
Verified
Key Learning Objectives:
- Understand the role of social policy in advice work.
- Understand the purpose and process of an advice interview.
- Know how to support a client to plan and take action.
- Understand how to negotiate effectively on a client’s behalf.
- Understand how to use information resources to meet client requirements.
13
Specialist Advice Work in Practice - Employment
Verified
Key Learning Objectives:
- Understand the legal rights and systems which support employment advice provision.
- Know the factors to consider when advising a client on employment issues.
- Recognise own skills and development needs.
14
Specialist Advice Work in Practice - Housing
Verified
Key Learning Objectives:
- Understand the information needs and legal rights relevant to housing advice.
- Know the factors to consider when advising a client on housing issues.
- Recognise own skills and development needs.
15
Specialist Advice Work in Practice – Debt
Verified
Key Learning Objectives:
- Understand the factors to consider when advising a client on debt issues.
- Know about the types of debt and the strategies used to re
- solve debt problems.
- Recognise own skills and development needs.
16
Specialist Advice Work in Practice – Refugee, Immigrant or Asylum Seeker
Verified
Key Learning Objectives:
- Understand the legal rights and status of refugees, immigrants and asylum seekers.
- Know the factors to consider when advising a client on refugee, immigrant or asylum seeker issues.
- Recognise own skills and development needs.
Regulatory & Verification Details
- Qualification Number (QN)
- 600/1020/4
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2011