NOCN
Level 2
QN: 610/0374/8
Curriculum Active
NOCN Level 2 Certificate in Principles of Team Leading
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 297 hours.
Qualification Level
Level 2
Awarding Body
NOCN
Syllabus Units
14 Units
Guided Hours
297 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
How to Communicate Work-Related Information
Verified
Key Learning Objectives:
- Know the principles and techniques of work-related communication.
- Know how to prepare for meetings.
2
How to Deliver Customer Service and Resolve Problems
Verified
Key Learning Objectives:
- Understand the delivery of customer service.
- Understand the relationship between customer service and brand.
- Understand how to re
- solve customer service problems.
3
How to Develop and Deliver a Presentation
Verified
Key Learning Objectives:
- Know how to develop a presentation.
- Know the principles underpinning the delivery of presentations.
4
How to Manage Performance and Conflict in the Workplace
Verified
Key Learning Objectives:
- Know how to manage team performance.
- Know how to manage under performance in the workplace.
- Know the principles of conflict management.
5
Introduction to Coaching
Verified
Key Learning Objectives:
- Understand coaching in the workplace.
- Know how to coach individuals in a team.
6
Introduction to Mentoring
Verified
Key Learning Objectives:
- Understand the role of the mentor and the benefits of mentoring.
- Understand the value of the mentoring agreement.
- Understand the skills and tools required to be an effective mentor.
7
Principles of Developing Working Relationships with Colleagues and Other Stakeholders
Verified
Key Learning Objectives:
- Know the principles of effective team working.
- Develop working relationships with colleagues and other stakeholders.
8
Principles of Equality and Diversity in the Workplace
Verified
Key Learning Objectives:
- Know the implications of equality legislation.
- Know organisational standards and expectations for equality and diversity in the workplace.
9
Principles of Team Leading
Verified
Key Learning Objectives:
- Know different leadership styles in organisations.
- Understand team dynamics.
- Know techniques used to manage the work of teams.
- Understand the impact of change and change management within a team.
- Understand team motivation.
10
Sustainability and environmental awareness
Verified
Key Learning Objectives:
- Know about sustainability and environmental awareness.2.
- Understand how consumption levels impacts on the environment.3.
- Know how the environment may be supported sustainably.
11
Understand Business
Verified
Key Learning Objectives:
- Understand organisational structures.
- Know the business environment.
- Know business operations.
- Know business reporting methods within an organisation.
12
Understand Customers
Verified
Key Learning Objectives:
- Understand different types of customers.
- Understand the value of customers and customer loyalty.
13
Understand Health and Safety Procedures in the Workplace
Verified
Key Learning Objectives:
- Know health and safety procedures in the workplace.
14
Understand Personal Development
Verified
Key Learning Objectives:
- Understand the role of a team leader.
- Know how to produce a personal development plan.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/0374/8
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2022