NOCN

Level 2

QN: 600/7147/3

Curriculum Active

NOCN Level 2 Diploma in Retail Skills

Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 2062 hours.

Qualification Level

Level 2

Awarding Body

NOCN

Syllabus Units

82 Units

Guided Hours

2062 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

Advise customers on the fixing and care of tiles

Verified

Key Learning Objectives:

Be able to establish customer requirements for fixing tiles
Be able to explain to customers how to fix tiles
Be able to recommend additional products to customers

Assemble products for display in a retail environment

Verified

Key Learning Objectives:

Be able to assemble products for display in a retail environment

Assemble visual merchandising displays

Verified

Key Learning Objectives:

Understand the purpose of layout design
Know how to interpret instructions for assembling visual merchandising displays
Be able to assemble visual merchandising displays

Audit stock levels and stock inventories in a retail environment

Verified

Key Learning Objectives:

Be able to implement a stock audit in a retail environment
Be able to use the findings of an audit to identify and re
solve problems with stock levels and stock inventories
Be able to communicate the results of an audit

Carry out promotional campaigns in a retail environment

Verified

Key Learning Objectives:

Understand opportunities to promote particular products
Be able to promote products to customers as part of a promotional campaign
Be able to contribute to the evaluation of a promotional campaign

Cash up in a retail environment

Verified

Key Learning Objectives:

Be able to cash up accurately in a retail environment

Check stock levels and sort out problems with stock levels in a retail environment

Verified

Key Learning Objectives:

Understand the purpose of checking stock levels in a retail environment
Be able to check stock levels in a retail environment as instructed
Be able to deal with or report stock-related problems that arise when checking stock levels in a retail environment

Check the accuracy of records of hours worked by staff in a retail environment

Verified

Key Learning Objectives:

Understand the importance of maintaining accurate records of the hours worked by staff in a retail environment
Understand the level of service that needs to be provided to colleagues in relation to records of the number of hours they have worked
Be able to check the accuracy of records of hours worked by staff in a retail environment
Be able to provide information about the number of hours worked by staff in a retail environment

Choose merchandise to feature in visual merchandising displays

Verified

Key Learning Objectives:

Understand the purpose of featuring merchandise in visual merchandising displays
Be able to evaluate merchandise for its display potential
Be able to liaise with decision makers concerning the merchandise to be featured in a display

Contribute to improving a retail organisation’s visual merchandising policy

Verified

Key Learning Objectives:

Understand how visual merchandising and visual design can benefit an organisation
Be able to evaluate the organisation’s approach to visual design
Be able to recommend new ideas for the organisation’s visual design
Be able to support staff putting the organisation’s visual design policy into practice

Contribute to monitoring and maintaining ease of shopping in a retail sales area

Verified

Key Learning Objectives:

Know how the layout and appearance of the sales floor influences sales
Be able to maintain own area of the sales floor during trading hours
Be able to report problems that could have a negative effect on the customer experience

Contribute to the continuous improvement of retail operations within own area of responsibility

Verified

Key Learning Objectives:

Understand how own area of responsibility can contribute to the overall success of the retail organisation
Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations
Be able to evaluate achievements of organisational performance measures for retail operations within own area of responsibility
Be able to develop recommendations for improving the effectiveness of retail operations
Be able to recommend ideas for improving the effectiveness of retail operations to decision makers
Be able to contribute to the implementation of planned improvements to retail operations within own area of responsibility

Deal with customer queries and complaints in a retail environment

Verified

Key Learning Objectives:

Understand how resolving customer queries and complaints contributes to customer loyalty and confidence
Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
Be able to deal with customer queries in a retail environment
Be able to deal with customer complaints in a retail environment

Deliver goods from a retail environment to the customer’s delivery address

Verified

Key Learning Objectives:

Understand the role of the delivery person in promoting a positive impression of the retail organisation
Be able to prepare to deliver goods from a retail environment to customers’ delivery addresses
Be able to convey goods from a retail environment to customers’ delivery addresses
Be able to complete deliveries of goods at customers’ delivery addresses

Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment

Verified

Key Learning Objectives:

Understand the commercial value of demonstrating make-up and skincare products
Understand the elements of a demonstration of make-up and skincare products
Be able to prepare to demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
Be able to apply make-up or skincare products to customers as part of a demonstration
Be able to conclude a demonstration of make-up or skincare products

Demonstrate products to customers in a retail environment

Verified

Key Learning Objectives:

Understand how product demonstrations can help to increase sales
Be able to make the preparations needed to ensure a safe and efficient product demonstration
Be able to communicate to customers the features and benefits of the products being demonstrated
Be able to tidy the demonstration area when a product demonstration is finished

Deputise for the leader of a retail team

Verified

Key Learning Objectives:

Understand the standards of performance required of own retail team when deputising for a team leader
Understand how to gain the co-operation of own retail team when deputising for a team leader
Be able to maintain the standards of performance of own retail team when deputising for a team leader
Be able to manage the morale of own retail team when deputising for a team leader
Be able to manage own performance when deputising for a team leader

Design visual merchandising display layouts

Verified

Key Learning Objectives:

Understand the importance of display layout design in visual merchandising
Understand the elements of creative layout design solutions
Understand the importance of display layout designs to those who put layouts together
Be able to develop creative ideas for display layouts
Be able to produce guidance to enable the assembly of display layouts

Dismantle and store props and graphics from visual merchandising displays

Verified

Key Learning Objectives:

Understand the importance of storing props and graphics for future use in visual merchandising displays
Be able to dismantle visual merchandising displays
Be able to store props and graphics from dismantled visual merchandising displays

Display stock to promote sales to customers in a retail environment

Verified

Key Learning Objectives:

Understand the importance of checking for potential health and safety issues before setting up and dismantling displays
Understand how displays help to promote sales
Know about legal requirements for labelling products in a display
Be able to establish the availability of space and other resources needed for a display
Be able to prepare a display area for use in a retail environment
Be able to set up a display in a retail environment
Be able to label a display of stock in a retail environment
Be able to dismantle a display in a retail environment

Dress visual merchandising displays to attract customers

Verified

Key Learning Objectives:

Understand the purpose of visual merchandising displays
Understand how visual merchandising displays achieve their intended purposes
Be able to dress in-store displays and window displays

Evaluate the effectiveness of visual merchandising displays

Verified

Key Learning Objectives:

Understand the types of evidence used to evaluate the effectiveness of visual merchandising displays
Be able to gather information about customers' responses to visual merchandising displays
Be able to analyse information from customers' responses to evaluate the effectiveness of visual merchandising displays

Finish bake-off food products in a retail environment

Verified

Key Learning Objectives:

Understand the baking and cooling processes that apply to bake-off food products
Know the legal and organisational requirements that apply to bake-off products
Be able to finish the baking process of bake-off products in a retail environment

Finish meat products by hand in a retail environment

Verified

Key Learning Objectives:

Be able to check the suitability of meat products for finishing in a retail environment
Be able to organise own work area and equipment for finishing meat products in a retail environment
Be able to achieve meat product yield and finish in a retail environment

Follow guidelines for planning and preparing visual merchandising displays

Verified

Key Learning Objectives:

Understand the importance of visual merchandising displays and design briefs
Understand the selection of approaches and effects in visual merchandising displays
Understand the sourcing of merchandise and props to be featured in visual merchandising displays
Be able to plan visual merchandising displays to fulfil a design brief
Be able to source merchandise and props to be featured in visual merchandising displays

Follow point-of-sale procedures for age-restricted products in a retail environment

Verified

Key Learning Objectives:

Know about legislation relating to the retail sale of age-restricted products
Understand the importance of maintaining customer goodwill when requesting proof of age
Be able to follow point-of-sale procedures for age-restricted products in a retail environment

Give customers a positive impression of yourself and your organisation.

Verified

Key Learning Objectives:

establish rapport with customers
respond appropriately to customers
communicate information to customers
understand how to give customers a positive impression of themselves and the organisation

Glaze, coat or decorate bake-off products for sale in a retail environment

Verified

Key Learning Objectives:

Know the legal and organisational requirements that apply when glazing, coating and decorating bake-off products in a retail environment
Be able to glaze, coat and decorate bake-off products in a retail environment

Hand-divide, mould and shape fermented dough

Verified

Key Learning Objectives:

Hand-divide fermented dough to specifications and instructions, Hand-mould and shape fermented dough

Hand-process fish in a retail environment

Verified

Key Learning Objectives:

Understand safe working practices in relation to hand-processing fish
Understand the relationship between the anatomy of fish and the way fish are hand-processed
Be able to hand-process fish
Be able to maintain own work area in a condition fit for hand-processing fish

Help customers to apply for a retail store’s credit card and associated insurance products

Verified

Key Learning Objectives:

Understand the legal requirements relating to informing customers about insurance products associated with a retail store’s credit card
Understand the importance of helping customers to understand the implications of applying for a retail store’s credit card and associated insurance products
Understand the legal requirements relating to helping customers to apply for the store’s credit card and associated insurance products
Be able to offer customers insurance products associated with the store’s credit card
Be able to help customers to apply for a retail store’s credit card and associated insurance products

Help customers to choose alcoholic beverages in a retail environment

Verified

Key Learning Objectives:

Understand legislation relating to the sale of alcoholic beverages in a retail environment
Understand the characteristics of different alcoholic beverages
Be able to comply with legal requirements when helping customers choose alcoholic beverages in a retail environment
Be able to help customers to choose alcoholic beverages in a retail environment

Help customers to choose delicatessen products in a retail environment

Verified

Key Learning Objectives:

Be able to find out what customers are looking for at the delicatessen counter
Be able to suggest delicatessen products that meet customer needs

Help customers to choose products in a retail environment

Verified

Key Learning Objectives:

Understand the importance of focusing on the individual customer’s requirements
Know how sales are confirmed with the customer and closed
Be able to find out what products customers may be interested in buying
Be able to help customers to choose the products that best meet their needs
Be able to close sales

Help customers to choose specialist products in a retail environment

Verified

Key Learning Objectives:

Understand commercial awareness in relation to the organisation, its target market and product offer
Understand the specialist products within own area of responsibility
Be able to initiate and develop a rapport with customers
Be able to match specialist products to individual customer requirements
Be able to maintain own product knowledge and expertise in relation to specialist products

Identify and report the presence of pests, diseases and disorders

Verified

Key Learning Objectives:

Identify and report the presence of pests, diseases and disorders
Be able to work safely and minimise environmental damage
Know how to identify and report the presence of pests, diseases and disorders
Know relevant health and safety legislation and environmental good practice

Keep stock on sale at required levels in a retail environment

Verified

Key Learning Objectives:

Understand the relationship between stock levels and demand for stock
Understand the relationship between stock levels and the quality of stock on sale
Be able to check the level of stock on sale in a retail environment
Be able to replenish stock on sale in a retail environment

Load orders for despatch from a retail store to customers

Verified

Key Learning Objectives:

Know why it is important to work safely in the loading area
Know how own working practices contribute to an efficient delivery service
Be able to keep loading facilities and equipment in a usable condition
Be able to ensure that orders are ready for loading
Be able to load orders into delivery vehicles

Maintain food safety while working with food in a retail environment

Verified

Key Learning Objectives:

Know how own personal hygiene and behaviour contribute to food safety in a retail environment
Know how to deal with indicators of potential food safety hazards in a retail environment
Be able to keep self and clothes clean while working with food in a retail environment
Be able to deal with indicators of potential food safety hazards in a retail environment

Maintain moisture levels for crops or plants

Verified

Key Learning Objectives:

Know why it is important to maintain moisture for crops and plants
Know the types of equipment required and how to maintain them
Know the current health and safety legislation and environmental good practice
Be able to select
use and maintain equipment
Be able to maintain moisture levels for crops and plants
Be able to work safely and minimise environmental damage

Maintain the availability of goods on display in a retail environment to promote sales

Verified

Key Learning Objectives:

Understand how the display of goods can promote sales
Understand legal and organisational requirements for displaying goods
Be able to organise staff to display goods for retail sale
Be able to evaluate the effectiveness of displays
Be able to maintain the required quantity and quality of goods on display

Make props and decorate fixtures and panels for visual merchandising displays

Verified

Key Learning Objectives:

Understand the purpose of props within visual merchandising displays
Be able to specify requirements for visual merchandising props
Be able to make props for use in visual merchandising displays
Be able to decorate fixtures and panels for visual merchandising displays

Manage budgets for visual merchandising projects

Verified

Key Learning Objectives:

Understand the importance of controlling expenditure on visual merchandising projects
Understand the concept of ‘value for money’ when managing visual merchandising projects
Be able to agree costs with decision makers for visual merchandising projects
Be able to control costs for visual merchandising projects
Be able to keep colleagues informed on expenditure on visual merchandising projects

Manage staff to receive goods in a retail environment

Verified

Key Learning Objectives:

Be able to manage staff to receive and check incoming deliveries of goods in a retail environment

Manage the payment transaction process in a retail environment

Verified

Key Learning Objectives:

Be able to monitor payment transaction processing in a retail environment
Be able to manage the operation of payment points in a retail environment

Manage the prevention of wastage and loss in a retail environment

Verified

Key Learning Objectives:

Understand the purpose of loss-control and stock-taking systems
Be able to monitor own work area security in a retail environment
Be able to promote security consciousness to colleagues
Be able to investigate loss of stock, equipment, cash and cash equivalents
Be able to take measures to prevent wastage and loss

Manage the use of signage and graphics in visual merchandising displays

Verified

Key Learning Objectives:

Understand how signage and graphics are used in visual merchandising displays
Understand the importance of complying with legal requirements relating to the use of signage and graphics in visual merchandising
Understand the importance of monitoring the use of signage and graphics in visual merchandising displays
Be able to source the signage and graphics needed for visual merchandising displays
Be able to co-ordinate the use of signage and graphics in visual merchandising displays
Be able to monitor the use of signage and graphics in visual merchandising displays

Merchandise plants and other relevant products

Verified

Key Learning Objectives:

Know how to merchandise plants and other products
Be able to merchandise plants and other products
Know how to maintain the condition of plants for sale
Be able to maintain plants ready for sale

Monitor and help improve food safety in a retail environment

Verified

Key Learning Objectives:

Understand the principles of food safety management that apply to a retail environment
Be able to monitor critical control points in a retail environment
Be able to deal with problems identified when monitoring critical control points in a retail environment
Be able to ensure that staff perform to the standard required for food safety in a retail environment
Be able to evaluate the nature and impact of factors or issues that may affect the safety of food in a retail environment
Be able to contribute to improving food safety in a retail environment

Monitor and maintain health and safety in a retail environment

Verified

Key Learning Objectives:

Understand own role in controlling risks to health and safety in a retail environment
Understand own responsibility for implementing accident and emergency procedures in a retail environment
Be able to control risks to health and safety in a retail environment
Be able to conduct risk assessments in a retail environment
Be able to implement accident and emergency procedures in a retail environment

Monitor and support secure payment point use during trading hours

Verified

Key Learning Objectives:

Understand the data security risks associated with payment point use
Be able to monitor and support secure payment point use during trading hours

Operate a customer record card system on a beauty counter in a retail environment

Verified

Key Learning Objectives:

Understand how to maintain the customer record card system in a retail environment
Be able to set up record cards for customers at a beauty counter in a retail environment
Be able to use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment

Order and position signage and graphics for visual merchandising displays

Verified

Key Learning Objectives:

Understand the role of signage and graphics within visual merchandising
Be able to source signage and graphics to meet visual merchandising needs
Be able to position signage and graphics to support visual merchandising

Organise and monitor the storage of stock in a retail environment

Verified

Key Learning Objectives:

Understand the causes and prevention of stock loss within storage systems
Understand the legal and organisational requirements for storing stock
Be able to organise the use of storage facilities in a retail environment
Be able to monitor the storage and care of stock in a retail environment

Organise own work to meet a dough production schedule in a retail environment

Verified

Key Learning Objectives:

Understand the importance of maintaining health and safety and food safety during dough production
Understand why efficient and effective dough production is important to the organisation and its customers
Be able to organise own work to meet a dough production schedule in a retail environment

Pick products in a retail environment to fulfil customer orders

Verified

Key Learning Objectives:

Be able to organise own work to pick orders within a retail environment
Be able to pick products in a retail environment to meet customer requirements
Be able to prepare picked orders for collection or despatch from a retail environment

Place goods and materials into storage in a retail environment

Verified

Key Learning Objectives:

Understand the requirements for storing goods and materials in a retail environment
Know procedures for resolving problems with storage facilities and equipment
Be able to place goods and materials into storage in a retail environment

Portion delicatessen products to meet customer requirements in a retail environment

Verified

Key Learning Objectives:

Be able to cut and weigh delicatessen products to meet customer requirements
Be able to wrap or package portioned delicatessen products for customers
Be able to maintain the display of a delicatessen counter

Prepare newspapers and magazines for return to merchandisers

Verified

Key Learning Objectives:

Be able to plan own work to prepare newspapers and magazines for return to merchandisers
Be able to gather together newspapers and magazines for return to merchandisers
Be able to prepare batches of newspapers and magazines for return to merchandisers
Be able to complete the administration associated with magazine and newspaper returns

Process applications for credit agreements offered in a retail environment

Verified

Key Learning Objectives:

Understand the legal aspects of offering credit agreements
Understand legal aspects of processing credit agreement applications
Be able to process applications for credit agreements offered in a retail environment

Process customer orders for goods in a retail environment

Verified

Key Learning Objectives:

Understand the importance of customer service in relation to processing customers’ orders
Understand the correct use of customer information in relation to processing customers’ orders
Be able to find out what customers want to order
Be able to check the availability of the goods customers want to order
Be able to process orders for customers

Process greengrocery products for sale in a retail environment

Verified

Key Learning Objectives:

Be able to prepare greengrocery products for sale
Be able to replenish displays of greengrocery products
Be able to maintain the quality of greengrocery products on display

Process payments for purchases in a retail environment

Verified

Key Learning Objectives:

Understand legal and organisational requirements for processing payments in a retail environment
Be able to process payments for purchases in a retail environment

Process returned goods in a retail environment

Verified

Key Learning Objectives:

Know about rights and responsibilities in relation to returned goods
Understand the importance of stock control systems
Be able to help retail customers who need to return goods
Be able to process returned goods

Produce staffing schedules to help a retail team to achieve its targets

Verified

Key Learning Objectives:

Understand the uses of and constraints upon the staffing schedules for a retail team
Be able to produce staffing schedules for a retail team
Be able to adjust staffing schedules to take account of changing operational needs and constraints

Promote a retail store’s credit card to customers in a retail environment

Verified

Key Learning Objectives:

Understand the importance of promoting a retail store’s credit card to both potential and existing holders of the card
Be able to promote a retail store’s credit card to customers in a retail environment

Promote food or drink products by offering samples to customers

Verified

Key Learning Objectives:

Understand the business reasons for offering samples of food or drink to customers
Be able to set up attractive and hygienic displays of food or drink samples
Be able to interact with customers at a display of food or drink samples
Be able to dispose of food or drink samples in line with organisational procedures

Promote loyalty schemes to customers in a retail environment

Verified

Key Learning Objectives:

Understand the benefits to the organisation of signing customers up to the organisation’s loyalty scheme
Understand the importance of giving customers a good impression when promoting the organisation’s loyalty scheme
Be able to communicate to customers the features and benefits of the organisation’s loyalty scheme
Be able to gain customers’ commitment to the organisation’s loyalty scheme

Protect own and others’ health and safety when working in a retail environment

Verified

Key Learning Objectives:

Understand how to promote health and safety in own workplace
Understand own role in protecting own and others’ health and safety
Be able to deal with accidents and emergencies in a retail environment
Be able to protect own and others’ health and safety during day-to-day work activities

Provide a bra fitting service in a retail environment

Verified

Key Learning Objectives:

Understand what a bra fitting session involves
Know the features and benefits of different types of bra
Understand how to prolong the life of a bra
Know the arrangements for obtaining bras both in and out of stock
Know how to fit customers for bras
Be able to find potential customers for the bra fitting service
Be able to fit customer for bras

Provide a counter and takeaway service

Verified

Key Learning Objectives:

Be able to serve customers at the counter
Know how to serve customers at the counter
Be able to maintain counter and service areas
Know how to maintain counter and service areas

Provide National Lottery products to customers

Verified

Key Learning Objectives:

Understand how the National Lottery operates
Be able to use the service terminal
Be able to communicate with customers concerning National Lottery products
Be able to process National Lottery prize payouts

Provide nutrients to crops or plants

Verified

Key Learning Objectives:

Know how nutrient requirements vary and their method of application
Know the types of equipment required and how to maintain them
Know the current health and safety legislation and environmental good practice
Be able to provide nutrients to plants or crops
Be able to work safely and minimise environmental damage
Be able to select use and maintain equipment

Provide service to customers in a dressing room in a retail environment

Verified

Key Learning Objectives:

Be able to use the dressing room facilities in a retail environment to create sales opportunities
Be able to take measures to minimise stock loss while serving customers in a dressing room in a retail environment
Be able to keep dressing room facilities in a retail environment ready for customer use
Be able to process unsold merchandise in a dressing room in a retail environment

Receive goods and materials into storage in a retail environment

Verified

Key Learning Objectives:

Understand the importance of preparing for expected deliveries
Understand own responsibility for handling goods and materials
Be able to prepare to receive deliveries in a retail environment
Be able to receive deliveries into storage in a retail environment

Reduce security risks in a retail environment

Verified

Key Learning Objectives:

Know about security risks that can arise in a retail environment
Be able to reduce security risks in a retail environment

Remove unwanted plant growth to maintain development

Verified

Key Learning Objectives:

Know the different types of unwanted plant growth
Know how to maintain plant development
Know the types of equipment required and how to maintain them
Know the current health and safety legislation and environmental good practice
Be able to select
use and maintain equipment
Be able to identify unwanted plant growth
Be able to remove unwanted plant growth
Be able to work safely and minimise environmental damage

Select, weigh and measure bakery ingredients

Verified

Key Learning Objectives:

Check quantities of ingredients
Select ingredients, Weigh and measure ingredients

Sort donated goods for resale or recycling in a retail environment

Verified

Key Learning Objectives:

Know how to sort donated goods safely
Be able to sort donated goods for selling or recycling

Source required goods and services in a retail environment

Verified

Key Learning Objectives:

Understand the role of suppliers when sourcing goods and services
Be able to source required goods and services
Be able to order goods and services
Be able to evaluate the performance of suppliers of stock for retail sale

Work effectively in a retail team

Verified

Key Learning Objectives:

Understand how to recognise discrimination, bullying and harassment in own workplace
Be able to work effectively in a retail team
Be able to improve own work performance in a retail team

Regulatory & Verification Details

Qualification Number (QN): 600/7147/3
Regulated Status: Available to learners
Awarding Body: NOCN
Qualification Type: Vocationally-Related Qualification
Operational Start: Dec 2012