NOCN
Level 2
QN: 600/7063/8
Curriculum Active
NOCN Level 2 NVQ Diploma in Hire and Rental Operations
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Occupational Qualification. Total guided learning hours: 735 hours.
Qualification Level
Level 2
Awarding Body
NOCN
Syllabus Units
42 Units
Guided Hours
735 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Competence in Demonstrating Vehicles or Equipment for Hire to Customers
Verified
Key Learning Objectives:
- Be able to demonstrate vehicles or equipment for hire to customers
- Be able to respond to customers’ requests for information and clarification on vehicles or equipment for hire to customers
2
Competence in Health and Safety in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Be able to respond to accidents and emergencies in a hire and rental environment
- Be able to reduce risks to health and safety in a hire and rental environment
3
Competence in Hiring Equipment, Vehicles or Services to Customers
Verified
Key Learning Objectives:
- Be able to establish a rapport with the customer
- Be able to establish customer needs
- Be able to match products and services to customer needs
- Be able to close hire transactions when communicating with customers
- Be able to complete contract documentation when dealing with the customer using electronic methods
4
Competence in Installing Hire and Rental Equipment at a Customer’s Chosen Location
Verified
Key Learning Objectives:
- Be able to install hire and rental equipment at a customer’s chosen location
- Be able to assist customers using hire and rental equipment installed at a chosen location
5
Competence in Maintaining the Quality of Vehicles or Equipment for Hire and Rental
Verified
Key Learning Objectives:
- Be able to monitor the condition of hire and rental vehicles or equipment in storage
- Be able to monitor and maintain storage and display conditions for hire and rental vehicles or equipment
6
Competence in Ordering Equipment or Services to Meet Customer Requirements
Verified
Key Learning Objectives:
- Be able to raise requisitions for equipment or services
- Be able to check on the progress of requisitions for equipment or services
- Be able to keep records of lost hires
7
Competence in Preparing Orders for Vehicles or Equipment for Hire and Rental Customers
Verified
Key Learning Objectives:
- Be able to create orders for hire and rental customers
- Be able to prepare orders for dispatch for hire and rental customers
8
Competence in Processing Hire and Rental Credit Control
Verified
Key Learning Objectives:
- Be able to process customer hire and rental credit
- Be able to process customer payments for hire and rental
- Be able to reconcile customer hire and rental accounts
- Be able to process hire and rental payments
- Know how to reconcile hire and rental customer accounts
9
Competence in Processing Hire and Rental Payments
Verified
Key Learning Objectives:
- Be able to calculate hire and rental charges
- Be able to provide service at the point of hire
10
Competence in Receiving Vehicles and Equipment Off Hire
Verified
Key Learning Objectives:
- Be able to receive vehicles or equipment from customers
- Be able to monitor the return of vehicles or equipment
11
Competence in Receiving Vehicles or Equipment for Hire and Rental into Storage
Verified
Key Learning Objectives:
- Be able to prepare to receive vehicles or equipment for hire and rental into storage
- Be able to receive deliveries of vehicles or equipment for hire and rental into storage
12
Competence in Security in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Be able to support security in a hire and rental environment
13
Competence in Transporting Hired Equipment to Designated Locations
Verified
Key Learning Objectives:
- Be able to load a delivery vehicle with hired equipment
- Be able to deliver hired equipment to customers
- Be able to maintain the security and condition of hired equipment and vehicles during delivery
14
Competency in Arranging for the Delivery and Collection of Vehicles or Equipment to Customers
Verified
Key Learning Objectives:
- Be able to arrange for vehicles or equipment to be available in time for delivery
- Be able to prepare delivery and collection information and documentation
15
Competency in Displaying Stock to Promote Sales to Customers in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Be able to prepare display areas and materials to promote sales to customers in a hire and rental environment
- Be able to set up and dismantle displays used to promote sales to customers in a hire and rental environment
- Be able to label displays to promote sales of hire and rental stock
16
Competency in Negotiating Rates for the Hire of Vehicles or Equipment
Verified
Key Learning Objectives:
- Be able to prepare for negotiations with hire and rental customers
- Be able to negotiate and agree terms with hire and rental customers
17
Competency in Providing Information and Advice to Customers and Dealing with Customer Complaints in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Be able to provide information and advice to meet the needs of hire and rental customers
- Be able to re
- solve customer complaints in a hire and rental environment
18
Competency in Recovering and Receiving Vehicles or Equipment Off Hire
Verified
Key Learning Objectives:
- Be able to recover vehicles or equipment from customers premises or site
- Be able to receive returned vehicles or equipment from customers
19
Competency in Supporting Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- be able to work effectively within the organisational structure of the automotive work environment
- be able to obtain and use information in order to support their job role within the automotive work environment
- be able to communicate with and support colleagues and customers effectively within the automotive work environment
- be able to develop and keep good working relationships in the automotive work environment
20
Give customers a positive impression of yourself and your organisation.
Verified
Key Learning Objectives:
- establish rapport with customers
- respond appropriately to customers
- communicate information to customers
- understand how to give customers a positive impression of themselves and the organisation
21
Knowledge in Transporting Hired Equipment to Designated Locations
Verified
Key Learning Objectives:
- Know how to load equipment for transportation
- Know how to deliver equipment to a customer
- Know how to maintain the security of equipment and the vehicle during deliveries
22
Knowledge of Health and Safety in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Know the legal and company requirements and procedures for health and safety in a hire and rental environment
- Know how to respond to accidents and emergencies in a hire and rental environment
- Know how to reduce risks to health and safety in a hire and rental environment
23
Knowledge of Hire and Rental Credit Control
Verified
Key Learning Objectives:
- Know the organisational requirements for processing hire and rental cash and credit transactions
- Know the legal requirements for processing hire and rental
- Know how to monitor customer credit
- Be able to process hire and rental payments
- Know how to reconcile hire and rental customer accounts
24
Knowledge of Hiring Equipment, Vehicles or Services to Customers
Verified
Key Learning Objectives:
- Know company procedures to communicate with customers
- Know how to establish a rapport with a customer and identify their needs
- Know how to match products and services to the customer’s needs when communicating
- Know how to close hire transactions when communicating with the customer
- Know how to complete contract documentation when dealing with the customer
25
Knowledge of how to Arrange for the Delivery and Collection of Vehicles or Equipment to Customers
Verified
Key Learning Objectives:
- Know how to arrange for vehicles or equipment to be available in time for delivery and collection
- Know how to prepare delivery and collection information and documentation
26
Knowledge of how to Demonstrate Vehicles or Equipment for Hire to Customers
Verified
Key Learning Objectives:
- Understand the purpose and value of demonstrations in promoting the rental of vehicles or equipment
- Know how to work with customers when giving demonstrations in promoting the rental of vehicles or equipment
27
Knowledge of how to Display Stock to Promote Sales to Customers in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Know display preparation requirements to promote sales to customers in a hire and rental environment
- Know how to set up and dismantle displays used to promote sales to customers in a hire and rental environment
- Know display labelling requirements to promote sales to customers in a hire and rental environment
28
Knowledge of how to Negotiate Rates for the Hire of Vehicles and Equipment
Verified
Key Learning Objectives:
- Know how to prepare for negotiations with customers for the hire of vehicles or equipment
- Know how to negotiate and agree terms with the customer
29
Knowledge of Installing Hire and Rental Equipment at a Customer’s Chosen Location
Verified
Key Learning Objectives:
- Know how install hire and rental equipment at a customer’s chosen location
- Know how to assist customers to use hire and rental equipment at a chosen location
30
Knowledge of Maintaining the Quality of Vehicles or Equipment for Hire and Rental
Verified
Key Learning Objectives:
- Know how to monitor the condition of hire and rental vehicles or equipment in storage
- Know how to monitor and maintain storage and display conditions for hire and rental vehicles or equipment
31
Knowledge of Ordering Equipment or Services to Meet Customer Requirements
Verified
Key Learning Objectives:
- Know how to raise requisitions for equipment or services
- Know how to check on the progress of requisitions for equipment or services
- Know how to keep records of lost hires
32
Knowledge of Preparing Orders for Vehicles or Equipment for Hire and Rental Customers
Verified
Key Learning Objectives:
- Know how to create orders for hire and rental customers
- Know how to prepare orders for dispatch for hire and rental customers
- Know how to maintain the security of vehicles or equipment during deliveries
33
Knowledge of Processing Hire and Rental Payments
Verified
Key Learning Objectives:
- Know the organisational requirements and procedures for processing hire and rental transactions
- Know how to calculate hire and rental charges
- Know payment procedures and security for hire and rental charges
34
Knowledge of Providing Information and Advice to Customers and Dealing with Complaints in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Know legal and company requirements and procedures relating to providing information and advice to hire and rental customers
- Know how to provide information and advice to hire and rental customers
- Know how to handle complaints from hire and rental customers
- Understand how to maintain customer loyalty from hire and rental customers
35
Knowledge of Receiving Vehicles or Equipment for Hire and Rental into Storage
Verified
Key Learning Objectives:
- Know the legal and organisational requirements relating to receiving vehicles or equipment for hire and rental into storage
- Know how to prepare for deliveries of vehicles or equipment for hire and rental into storage
- Know how to receive deliveries of vehicles or equipment for hire and rental into storage
36
Knowledge of Receiving Vehicles or Equipment Off Hire
Verified
Key Learning Objectives:
- Know how to organise the receipt of vehicles or equipment
- Understand difficulties that can arise relating to the return of vehicles or equipment
- Know how to process the receipt of vehicles or equipment
37
Knowledge of Recovering and Receiving Vehicles or Equipment Off Hire
Verified
Key Learning Objectives:
- Know how to organise the recovery and receipt of vehicles and equipment
- Know how to process the receipt of vehicles or equipment
38
Knowledge of Security in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Know organisational procedures for security in a hire and rental environment
39
Knowledge of Support for Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- understand key organisational structures, functions and roles within the automotive work environment
- understand the importance of obtaining, interpreting and using information in order to support their job role within the automotive work environment
- understand the importance of different types of communication within the automotive work environment
- understand communication requirements when carrying out vehicle repairs in the automotive work environment
- understand how to develop good working relationships with colleagues and customers in the automotive workplace
40
Process information about customers
Verified
Key Learning Objectives:
- collect information about customers
- select and retrieve information about customers, supply information about customers
- understand how to process customer service information
41
Resolve customer service problems in construction
Verified
Key Learning Objectives:
- Be able to spot customer service problems
- Understand how to spot customer service problems
- Be able to pick the best solution to re
- solve customer service problems
- Understand how to pick the best solution to re
- Be able to take action to re
- Understand how to take action to re
42
Support customer service improvements
Verified
Key Learning Objectives:
- use feedback to identify potential customer service improvements
- implement changes in customer service, assist with the evaluation of changes in customer service
- know how to support customer service improvements
Regulatory & Verification Details
- Qualification Number (QN)
- 600/7063/8
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Occupational Qualification
- Operational Start
- Dec 2012