NOCN
Level 3
QN: 610/3650/X
Curriculum Active
NOCN Level 3 Award in Domestic Retrofit Advice
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 45 hours.
Qualification Level
Level 3
Awarding Body
NOCN
Syllabus Units
7 Units
Guided Hours
45 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service in domestic retrofit
Verified
Key Learning Objectives:
- Understand retrofit customers.2.
- Know how to provide customer service.
- Understand how to process customer information.
2
Deliver retrofit advice
Verified
Key Learning Objectives:
- Know what advice is required at the inception stage as stated in PAS 2035.2.
- Know how to deliver a professional customer service.3.
- Know how to carry out customer visits.4.
- Be able to deliver retrofit advice.
3
Domestic retrofit requirements
Verified
Key Learning Objectives:
- Understand the structure of the domestic retrofit sector.
- Know the basic types of domestic dwelling construction and typical defects.
- Know the basic principles that underpin energy efficiency measures.
- Know the basic types of retrofit insulation materials and their application.
4
PAS 2035 and retrofit advice
Verified
Key Learning Objectives:
- Understand the basic principles of PAS 2035.2.
- Understand the domestic retrofit process as defined in PAS 2035.
- Know the requirements for retrofit advice under PAS 2035.
5
The role of domestic retrofit in meeting energy saving targets
Verified
Key Learning Objectives:
- Understand the terms associated with climate change and other environmental impacts.2.
- Understand how to meet net zero targets.
6
Use of information technology systems for retrofit advice
Verified
Key Learning Objectives:
- Understand IT systems.
- Know how to use software packages and applications.
- Understand how to minimise security risks to IT systems and data.
7
Workplace communication
Verified
Key Learning Objectives:
- Understand the importance of effective verbal and non-verbal communication in the workplace.2.
- Know how to produce effective written communications.3.
- Understand how to communicate effectively using IT systems.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/3650/X
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2024