NOCN
Level 3
QN: 603/7720/3
Curriculum Active
NOCN Level 3 Certificate for Store Detectives
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 125 hours.
Qualification Level
Level 3
Awarding Body
NOCN
Syllabus Units
5 Units
Guided Hours
125 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
NOCN Level 3 Certificate for Store Detectives
Understand a Retail Store Detective’s Duties
Verified
Key Learning Objectives:
- Understand the store detective’s responsibilities for safety.Know the Primary and Secondary duties of a store detective working in a retail environment.Know ASCONE+ and how to follow this process correctly in a retail environment.
2
NOCN Level 3 Certificate for Store Detectives
Understand Dealing with Offenders and Evidence
Verified
Key Learning Objectives:
- Be able to escort offenders to a designated holding location.Understand the law relating to the powers of search.Know the key factors that may prevent the prosecution of offenders.Know the policy and procedure relating to issuing of a banning notice.Be able to collate and prepare all types of evidence.
3
NOCN Level 3 Certificate for Store Detectives
Understand the Legal Aspects of a Retail Store Detective’s Role
Verified
Key Learning Objectives:
- Explain the legal definition of theft as per the Theft Act 1968
- Identify various methods of theft used in a retail environment
- Recognise customer behaviours that may indicate potential theft
- Describe the arrest process following the ASCONE procedure
- Evaluate the importance of adhering to legal procedures during an arrest
4
NOCN Level 3 Certificate for Store Detectives
Understand the Role of a Retail Store Detective
Verified
Key Learning Objectives:
- Understand how to dress appropriately to the local demographics of the location you are tasked to operate in.Understand the Store Detective ways of working.Be able to gather intelligence to support a successful outcome.Understand and comply with mandatory procedures.Understand and comply with all relevant data governance regulations.Understand your role in the daily operation and use of CCTV systems.Know the actions to take when preparing for store detective duties in a client’s site.Know the actions to take when completing a store detective’s duties in a client’s site.Know how to communicate effectively using the different types of equipment available to the store detective.Be able to communicate with store teams and local authorities during their duties.
5
NOCN Level 3 Certificate for Store Detectives
Understand the Use of Self-Scan Shopping Systems in a Retail Environment
Verified
Key Learning Objectives:
- Understand how customers may behave in a dishonest manner when using self- scan shopping systems.Understand how prospective shoplifters can abuse self-scan checkouts.Understand how to report all incidents as per the requirements of the contract.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/7720/3
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2021