NOCN
Level 3
QN: 600/0720/5
Curriculum Active
NOCN Level 3 Certificate in Information, Advice or Guidance
Official qualification regulated by Ofqual, awarded by NOCN. Classified as a Vocationally-Related Qualification. Total guided learning hours: 364 hours.
Qualification Level
Level 3
Awarding Body
NOCN
Syllabus Units
21 Units
Guided Hours
364 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
NOCN Level 3 Certificate in Information, Advice or Guidance
Understand Career-related Interviewing Skills to Enable Learner Progression
Verified
Key Learning Objectives:
- Know how to set the scene for interviews., Understand how to explore the range of options with the client to meet their requirements., Understand the appropriate level of intervention or support for different clients., Know about reflective evaluation of interviewing practice.
2
NOCN Level 3 Certificate in Information, Advice or Guidance
Working with Employers in Job Brokerage
Verified
Key Learning Objectives:
- Analyse the local labour market to identify current employer needs and trends.
- Determine staffing requirements of local employers in terms of numbers and skills.
- Develop a professional approach to contact employers for arranging work experience or voluntary placements.
- Support employers throughout the recruitment process, from job description to selection.
- Evaluate employer feedback to improve the quality of the job brokerage service.
- Advise employers on reasonable adjustments and support for individuals with particular needs.
- Market job seekers effectively to employers, highlighting their strengths and suitability.
3
NOCN Level 3 Certificate in Information, Advice or Guidance
Applying Interaction Skills for Information, Advice or Guidance
Verified
Key Learning Objectives:
- Explain the information, advice or guidance service and own role, agreeing use of the service with clients.
- Understand the importance of confidentiality, data protection and impartiality in interactions with clients.
- Understand the importance of effective communication skills in the delivery of information, advice or guidance.
- Understand how to explore a range of options with the client to meet their requirements.
- Know how to agree an appropriate course of action with the client.
- Identify personal development needs.
4
NOCN Level 3 Certificate in Information, Advice or Guidance
Developing Interview Skills for Advice Work – Benefits
Verified
Key Learning Objectives:
- Demonstrate appropriate interview techniques when supporting clients with benefit issues.
- Explain the support available to an advisor when dealing with benefit queries.
- Apply active listening and questioning skills to identify client needs.
- Evaluate the effectiveness of different support mechanisms for advisors.
- Justify the use of referral pathways in complex benefit cases.
5
NOCN Level 3 Certificate in Information, Advice or Guidance
Operating within Networks to Support Information, Advice or Guidance
Verified
Key Learning Objectives:
- Recognise the role of networks in supporting information, advice or guidance.
- Understand the need for networks to operate within Codes of Practice and Principles.
- Understand the different roles within networks.
6
NOCN Level 3 Certificate in Information, Advice or Guidance
Providing Information, Advice and Referral to Support Learner Progression
Verified
Key Learning Objectives:
- Identify the range of personnel involved in information, advice or guidance roles.
- Describe the types of information, advice or guidance available to support learner progression.
- Explain the referral processes for supporting learner progression.
- Evaluate the effectiveness of different IAG services in supporting learner progression.
7
NOCN Level 3 Certificate in Information, Advice or Guidance
Managing, Accessing and Creating Information Resources in Information, Advice or Guidance
Verified
Key Learning Objectives:
- Evaluate the reasons for managing information resources effectively in IAG settings
- Compare different media formats used to provide information to clients
- Assess methods for acquiring, creating, and maintaining information resources
- Apply relevant codes of practice and principles to the management of information resources
8
NOCN Level 3 Certificate in Information, Advice or Guidance
Developing Interview Skills for Advice Work - Housing
Verified
Key Learning Objectives:
- Be able to interview clients with housing problems appropriately., Understand support available to the advisor.
9
NOCN Level 3 Certificate in Information, Advice or Guidance
Understanding Learner Progression Opportunities
Verified
Key Learning Objectives:
- Know about appropriate learner progression opportunities., Know how to explain the opportunities for progression and to how use the appropriate information resources.
10
NOCN Level 3 Certificate in Information, Advice or Guidance
Reflecting on Own Practice in Information, Advice or Guidance
Verified
Key Learning Objectives:
- Understand their role and contribution in achieving own organisation's objectives., Understand how to identify own personal development objectives., Create an action plan to meet own personal development objectives., Recognise how own beliefs, attitudes and behaviours may impact on own work and that of the organisation., Understand the need for accountability and adherence to codes of practice in information, advice or guidance.
11
NOCN Level 3 Certificate in Information, Advice or Guidance
Providing Information to Clients
Verified
Key Learning Objectives:
- Understand information needs of clients within own context., Know the range and relevance of information available to clients within own context., Understand how to use computer-based packages to identify information, advice or guidance needs of clients within own context., Know how to plan progression routes and methods to meet client’s needs and requirements within own context.
12
NOCN Level 3 Certificate in Information, Advice or Guidance
Managing Statistical Information to Support Information, Advice or Guidance Practice
Verified
Key Learning Objectives:
- Understand the importance of and the reasons for collecting statistical information within own organisation., Understand the purpose of the quality systems within own organisation and how they are implemented., Understand how to use the management information systems within own organisation., Understand the requirements of data protection in relation to information, advice or guidance practice.
13
NOCN Level 3 Certificate in Information, Advice or Guidance
Information, Advice or Guidance Work with Groups
Verified
Key Learning Objectives:
- Recognise the role of group work in information, advice or guidance., Understand the factors which can influence the effectiveness of information, advice or guidance group sessions., Know how to plan, conduct and evaluate information, advice or guidance sessions., Understand the skills required to establish co-operative working relationships within information, advice or guidance group sessions.
14
NOCN Level 3 Certificate in Information, Advice or Guidance
Working with Job Seekers in Job Brokerage
Verified
Key Learning Objectives:
- Be able to explain the job seeker service to, and maintain contact with, job seekers., Be able to assess an individual’s readiness for work., Support job seekers in developing and following job search action plans., Understand issues that can impact on appropriate matches between job seekers and employers., Be able to assist job seekers with applications and prepare them for interview., Understand how to support a successful job seeker in the early stages of their employment.
15
NOCN Level 3 Certificate in Information, Advice or Guidance
Referral in Information, Advice or Guidance Practice
Verified
Key Learning Objectives:
- Demonstrate knowledge of the referral procedure within own organisation., Understand the scope of information, advice or guidance within the context of own role., Understand the purpose and process for referral within the context of own organisation., Demonstrate good practice when referring clients.
16
NOCN Level 3 Certificate in Information, Advice or Guidance
Developing Interview Skills for Advice Work – Refugees, Immigrants or Asylum Seekers
Verified
Key Learning Objectives:
- Be able to interview clients and advise appropriately on refugee, immigrant or asylum seeker issues., Understand support available to the advisor.
17
NOCN Level 3 Certificate in Information, Advice or Guidance
Developing Interview Skills for Advice Work - Employment
Verified
Key Learning Objectives:
- Be able to interview clients with employment problems appropriately., Understand support available to the advisor.
18
NOCN Level 3 Certificate in Information, Advice or Guidance
Developing Interview Skills for Advice Work - Debt
Verified
Key Learning Objectives:
- Be able to interview clients with debt problems appropriately., Understand support available to the advisor.
19
NOCN Level 3 Certificate in Information, Advice or Guidance
Organising and Administering Job Brokerage
Verified
Key Learning Objectives:
- Know and be able to network with other services/agencies., Be able to manage and record information requirements for job brokerage., Have knowledge of relevant benefit and employment law., Be able to market and promote the service., Understand potential areas for conflict in job brokerage.
20
NOCN Level 3 Certificate in Information, Advice or Guidance
Information, Advice or Guidance - Principles and Practice
Verified
Key Learning Objectives:
- Understand the relationship between information, advice or guidance., Recognise the limits of own ability and role in relation to delivering information, advice or guidance., Understand equality and diversity in relation to information, advice or guidance., Understand own organisation’s policy on record keeping, data protection and confidentiality.
21
NOCN Level 3 Certificate in Information, Advice or Guidance
Working within Information, Advice or Guidance Operational Standards and Frameworks
Verified
Key Learning Objectives:
- Explain the purpose and scope of operational standards in information, advice, or guidance.
- Describe the key components of a quality assurance framework in IAG services.
- Analyse the role of monitoring and feedback in meeting operational standards.
- Evaluate the impact of non-compliance with operational standards on service users and the organisation.
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0720/5
- Regulated Status
- Available to learners
- Awarding Body
- NOCN
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2011