NQual
Level 5
QN: 610/7106/7
Curriculum Active
NQual Level 5 Diploma in Leading and Managing an Adult Care Service
Official qualification regulated by Ofqual, awarded by NQual. Classified as a Occupational Qualification. Total guided learning hours: 1240 hours.
Qualification Level
Level 5
Awarding Body
NQual
Syllabus Units
43 Units
Guided Hours
1240 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Business and Resource Management
Verified
Key Learning Objectives:
- Understand principles for effective resource management
- Understand the principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
2
Comments and Complaints
Verified
Key Learning Objectives:
- Understand the management of comments and complaints
- Be able to lead practice in listening and responding to comments and complaints
3
Continuous Development
Verified
Key Learning Objectives:
- Be able to demonstrate commitment to own development
- Be able to demonstrate commitment to self-awareness
- Be able to manage own workload effectively
4
Continuous Improvement
Verified
Key Learning Objectives:
- Understand continuous quality improvement in adult social care
- Be able to lead continuous improvement in practice
- Be able to lead a culture that supports innovation and change to improve outcomes for individuals
- Understand how to implement effective change
5
Decision Making
Verified
Key Learning Objectives:
- Understand effective decision-making
- Be able to demonstrate effective decision-making
6
Digital Skills, Technology Integration and Data-Safe Practice in Adult Care
Verified
Key Learning Objectives:
- Understand the role of digital skills and technology in modern adult care services
- Understand legal, ethical and organisational requirements for digital practice
- Be able to lead the implementation and safe use of digital systems in adult care
- Be able to lead staff development in digital skills and digital literacy
- Be able to evaluate digital systems and drive digital improvement
- Be able to promote digital inclusion and person-led digital support
7
Effective Communication
Verified
Key Learning Objectives:
- Know how to use communication skills to achieve positive interactions
- Know how to manage and re
- solve conflict
- Be able to communicate effectively with others
- Be able to develop communication practices that promote positive outcomes
8
Effective Induction and Workforce Integration in Adult Care
Verified
Key Learning Objectives:
- Understand the purpose, principles and legal frameworks underpinning induction in adult care
- Understand the components of an effective induction programme
- Be able to plan and design induction programmes in adult care
- Be able to lead and deliver induction processes
- Be able to assess competence and readiness for practice
- Be able to evaluate and improve induction processes
9
Equality, Diversity, Inclusion and Human Rights
Verified
Key Learning Objectives:
- Understand equality, diversity, inclusion, and human rights
- Be able to lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
10
Fair and Values-Based Recruitment & Selection in Adult Care
Verified
Key Learning Objectives:
- Understand the legal, ethical and organisational frameworks for recruitment and selection
- Understand workforce planning and its role in effective recruitment
- Be able to plan and prepare recruitment activities
- Be able to lead fair, safe and effective selection processes
- Be able to complete pre-employment checks and onboarding requirements
- Be able to evaluate and improve recruitment and selection processes
11
Fair, Lawful and Transparent Disciplinary & Grievance Procedures in Adult Care
Verified
Key Learning Objectives:
- Understand the legal and organisational frameworks governing disciplinary and grievance procedures
- Understand the causes, risks and impacts of disciplinary and grievance issues
- Be able to lead fair and lawful disciplinary procedures
- Be able to lead effective grievance procedures
- Be able to promote a positive, fair and supportive workplace culture
- Be able to evaluate and improve disciplinary and grievance processes
12
Governance and Regulatory Processes
Verified
Key Learning Objectives:
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
13
Handling Information
Verified
Key Learning Objectives:
- Understand effective information management
- Be able to implement systems for effective information management
14
Health and Safety in the Workplace
Verified
Key Learning Objectives:
- Understand health and safety requirements in adult social care
- Be able to lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Be able to lead the implementation of policies, procedures and practices to effectively manage risk
15
Health and Well-Being
Verified
Key Learning Objectives:
- Be able to lead a culture that promotes individuals’ well-being and independence in all aspects of day-to-day practice
- Understand the importance of promoting prevention and the individuals’ health and well-being
- Be able to lead practice in promoting prevention and protecting individuals’ health and well-being
16
Infection Prevention and Control Systems in Adult Care Services
Verified
Key Learning Objectives:
- Understand the legal, regulatory and scientific foundations of infection prevention and control (ICP)
- Understand the organisational systems and resources required for effective infection prevention and control
- Be able to lead and implement infection prevention and control measures
- Be able to lead outbreak management and respond to infection-related incidents
- Be able to monitor, audit and evaluate infection prevention and control systems
- Be able to promote a culture of infection-safe practice and continuous improvement
17
Lead Safe, Person-Led Transitions Across Care Services
Verified
Key Learning Objectives:
- Understand the principles, legislation and best practice that underpin transitions between services
- Understand factors that influence successful transitions
- Be able to plan and coordinate person-led transitions between services
- Be able to lead effective communication and partnership working during transitions
- Be able to support individuals and families emotionally and practically through transitions
- Be able to evaluate and improve transition process
18
Leadership and Management
Verified
Key Learning Objectives:
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
19
Leading Collaborative Care Management Planning for Individuals with Long-Term Conditions
Verified
Key Learning Objectives:
- Understand the principles, legislation and best practice that underpin care management planning for long-term conditions
- Understand the factors that influence effective care management planning for long-term conditions
- Be able to work collaboratively to agree care management plans for individuals with long-term conditions
- Be able to lead the implementation, monitoring and review of care management plans
- Be able to lead service improvement and quality assurance in care management planning for long-term conditions
20
Leading Compassionate and Person-Led End-of-Life Care Services
Verified
Key Learning Objectives:
- Understand the principles and national frameworks that underpin high-quality end-of-life care
- Understand the processes and challenges of advance care planning (ACP)
- Be able to lead person-led end-of-life care planning and decision-making
- Be able to lead multidisciplinary and inter-agency collaboration in end-of-life care
- Understand evidence-based approaches to safe and effective end-of-life care practice
- Be able to lead safe, effective and compassionate end-of-life care practice
- Be able to support families, carers and staff through end-of-life and bereavement processes
- Be able to lead service development and quality improvement in end-of-life care
21
Leading Independent Advocacy and Rights-Based Practice in Adult Care
Verified
Key Learning Objectives:
- Understand the legal and ethical foundations of independent advocacy
- Understand the roles, responsibilities and boundaries of independent advocates
- Understand barriers to accessing independent advocacy and how to overcome them
- Be able to identify when individuals require independent advocacy
- Be able to coordinate and support independent advocacy within adult care services
- Be able to lead rights-based and person-led practice in complex decision-making situations
- Be able to lead service improvement in independent advocacy provision
22
Leading Neurodiversity-Affirming Practice in Adult Care Services
Verified
Key Learning Objectives:
- Understand the principles and foundations of neurodiversity
- Understand the legal, ethical and organisational responsibilities for supporting neurodivergent individuals
- Be able to lead neurodiversity-affirming practice within adult care settings
- Be able to adapt communication and support to meet neurodivergent needs
- Be able to lead staff development and organisational learning in neurodiversity
- Be able to evaluate and improve neurodiversity-inclusive practice across the organisation
23
Leading Person-Centred Practice
Verified
Key Learning Objectives:
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes
- Be able to lead practice to facilitate positive outcomes for individuals through person-centred practice
- Understand the role of relationships in promoting health and well-being
- Be able to lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Be able to lead the implementation of practices, policies, and procedures to manage risk and positive risk-taking
24
Leading Safe, Ethical and Person-Led Financial Support in Adult Care
Verified
Key Learning Objectives:
- Understand the legal, ethical and organisational frameworks for supporting individuals to manage their finances
- Understand factors that influence an individual’s ability to manage their finances
- Be able to assess and support an individual’s capacity to manage their finances
- Be able to support individuals to manage their finances safely and independently
- Be able to lead safeguarding and risk management in relation to financial support
- Be able to lead service improvement in financial support practices
25
Leading Strengths-Based and Outcomes-Focused Practice in Adult Care
Verified
Key Learning Objectives:
- Understand the principles and values of strengths-based and outcomes-focused practice
- Understand the legal, ethical and organisational context for strengths-based practice
- Be able to lead strengths-based assessment and outcomes-focused planning
- Be able to lead staff in delivering strengths-based, outcomes-focused support
- Be able to evaluate outcomes and measure the impact of strengths-based practice
- Be able to embed a strengths-based, outcomes-focused culture across the organisation
26
Leading Supervision, Appraisal and Reflective Practice
Verified
Key Learning Objectives:
- Understand the purpose and principles of supervision and appraisal in adult care
- Understand models and approaches used in supervision and appraisal
- Be able to prepare for and participate in supervision and appraisal
- Understand reflective practice and its role in professional development
- Be able to use reflective practice to improve own work and leadership
- understand the role of supervision and appraisal in supporting staff wellbeing and performance
27
Leading the Vision
Verified
Key Learning Objectives:
- Understand how to develop a vision for the service
- Be able to lead commitment and implementation of the vision and future direction of the service
28
Leading Trauma-Informed Practice and Compassionate Care in Adult Services
Verified
Key Learning Objectives:
- Understand the principles and foundations of trauma-informed practice
- Understand the legal, ethical and organisational responsibilities for trauma-informed leadership
- Be able to lead trauma-informed practice within adult care settings
- Be able to support individuals using trauma-informed approaches
- Be able to lead staff development and reflective practice in trauma-informed care
- Be able to evaluate and improve trauma-informed practice across the organisation
29
Management and Optimisation of Physical Resources in Adult Care Settings
Verified
Key Learning Objectives:
- Understand the legal, regulatory and organisational requirements for managing physical resources in adult care
- Be able to plan and procure physical resources to meet service needs
- Be able to manage
- monitor and maintain physical resources safely and effectively
- Be able to evaluate and improve physical resource management systems
30
Managing Complaints, Concerns and Whistleblowing in Adult Care
Verified
Key Learning Objectives:
- Understand legal, regulatory and ethical frameworks for complaints, concerns and whistleblowing
- Understand the factors that influence how individuals raise concerns or make complaints
- Be able to lead fair, transparent and person-centred complain handling
- Be able to manage whistleblowing disclosures safely and responsibly
- Be able to use complaints, concerns and whistleblowing information to drive improvement
- Be able to promote a culture of openness, learning and psychological safety
31
Mental Capacity
Verified
Key Learning Objectives:
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
32
Mentoring and Developing Others in Adult Care
Verified
Key Learning Objectives:
- Understand the purpose and principles of mentoring in adult care
- Understand the models and approaches used in mentoring and workplace support
- Be able to plan and prepare mentoring support for colleagues
- Be able to mentor colleagues to develop skills, confidence and professional practice
- Understand how to support colleagues through challenges and change
- Be able to evaluate the effectiveness of mentoring and support provided
33
Organisational Change and Transformational Improvement in Adult Care
Verified
Key Learning Objectives:
- Understand the strategic, psychological and organisational foundations of change
- Be able to design and plan structures, evidence-informed change initiatives
- Be able to lead people and processes through change effectively
- Be able to evaluate, embed and sustain long-term organisational improvement
34
Organisational Finance, Budgeting and Resource Stewardship in Adult Care
Verified
Key Learning Objectives:
- Understand strategic financial governance requirements in adult care
- Understand strategic resource stewardship and value-for-money principles
- Be able to lead strategic financial planning and sustainability initiatives
- Be able to lead procurement, contract management and supplier relationships
- Be able to analyse financial performance and organisational efficiency
- Be able to lead continuous improvement in financial governance and resource stewardship
35
Partnerships
Verified
Key Learning Objectives:
- Understand the context of relationships and partnership working
- Be able to lead effective relationships with individuals, carers and families
- Be able to manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Be able to work in partnerships with professionals and other agencies
36
Performance Monitoring and Workforce Development in Adult Care
Verified
Key Learning Objectives:
- Understand the principles and frameworks that underpin performance monitoring in adult care
- Understand methods and tools for monitoring staff performance
- Be able to set clear expectations and performance standards
- Be able to monitor and evaluate staff performance
- Be able to address underperformance and support improvement
- Be able to promote a culture of continuous learning and high performance
37
Personal Well-being
Verified
Key Learning Objectives:
- Understand own well-being
- Understand the importance of maintaining and improving own well-being
- Know how to prevent
- maintain and improve own well-being
- Know how to manage own stress and anxiety
38
Positive Behaviour Support (PBS) and Rights-Based Behavioural Practice
Verified
Key Learning Objectives:
- Understand behaviour through a biopsychosocial and environmental lens
- Understand the rights-based, ethical and legal foundations of positive behaviour support
- Be able to lead comprehensive behavioural assessment and information gathering
- Be able to design and coordinate personalised positive behaviour support plans
- Be able to lead teams in delivering consistent, high-quality positive behaviour support practice
- Be able to use behavioural data and incident analysis to drive improvement
- Be able to embed a positive, enabling and rights-respecting organisational culture
39
Safeguarding
Verified
Key Learning Objectives:
- Understand requirements for safeguarding in adult care
- Be able to lead the implementation of practices, policies and procedures to support safeguarding in adult care
40
Supervising Others
Verified
Key Learning Objectives:
- Understand the purpose and practice of professional supervision in adult care settings
- Be able to provide regular professional supervision
41
Sustainability and Environmental Management in Adult Care
Verified
Key Learning Objectives:
- Understand the principles, legislation and drivers of sustainability in adult care
- Be able to assess environmental performance and identify sustainability priorities
- Be able to lead the implementation of sustainable and environmentally responsible practices
- Be able to evaluate, improve and embed long-term environmental sustainability
42
Team leadership
Verified
Key Learning Objectives:
- Be able to provide leadership for a team
- Be able to manage team
43
Team learning and development
Verified
Key Learning Objectives:
- Understand principles of learning and professional development in adult care
- Be able to lead learning and professional development practices
Regulatory & Verification Details
- Qualification Number (QN)
- 610/7106/7
- Regulated Status
- Available to learners
- Awarding Body
- NQual
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2026