OCN NI
Level 1
QN: 601/8446/2
Curriculum Active
OCN NI Level 1 Certificate in Business Administration
Official qualification regulated by Ofqual, awarded by OCN NI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 594 hours.
Qualification Level
Level 1
Awarding Body
OCN NI
Syllabus Units
24 Units
Guided Hours
594 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
OCN NI Level 1 Certificate in Business Administration
Accessing the Internet
Verified
Key Learning Objectives:
- Be able to connect to the internet., Be able to use browser software to navigate web pages., Be able to use browser tools to search for information from the internet., Be able to use browser software to communicate information online., Understand importance of safety and security.
2
OCN NI Level 1 Certificate in Business Administration
Arrange Business Travel and Accommodation
Verified
Key Learning Objectives:
- Be able to make business travel arrangements., Be able to produce business travel documentation., Be able to clarify arrangements prior to the business travel.
3
OCN NI Level 1 Certificate in Business Administration
Arrange Meetings
Verified
Key Learning Objectives:
- Know how to support meetings within a business environment., Be able to produce documentation required for meetings., Be able to keep accurate pre-meeting records., Be able to carry out pre-meeting checks and preparations., Understand the need for confidentiality., Be able to distribute documentation following meetings.
4
OCN NI Level 1 Certificate in Business Administration
Developing Computer Skills
Verified
Key Learning Objectives:
- Understand computers and software., Perform basic IT tasks.
5
OCN NI Level 1 Certificate in Business Administration
Diversity within Society
Verified
Key Learning Objectives:
- Define the term diversity in a societal context.
- Identify a range of diverse groups and practices in society.
- Explain the importance of respecting diversity.
- Recognise the contributions of diverse groups to society.
6
OCN NI Level 1 Certificate in Business Administration
Equal Opportunities
Verified
Key Learning Objectives:
- Define diversity and give examples of how it can benefit a workplace.
- Explain the main types of discrimination, including direct, indirect, harassment, and victimisation.
- Identify the key provisions of equal opportunities legislation relevant to the workplace.
- Describe how equal opportunities legislation protects individuals from discrimination.
- Recognise the responsibilities of employers and employees in promoting equal opportunities.
7
OCN NI Level 1 Certificate in Business Administration
Filing Skills
Verified
Key Learning Objectives:
- Know about the basic requirements of the Data Protection Act., Understand the four main filing classification systems., Know the importance of pre-sorting documents., Understand how to file using different filing classification systems., Use an index., Understand procedures for cross-referencing., Understand the importance of returning files.
8
OCN NI Level 1 Certificate in Business Administration
Handling Business Mail
Verified
Key Learning Objectives:
- Know why it is important for a business to handle mail efficiently and securely., Be able to deal with incoming mail., Be able to deal with outgoing mail.
9
OCN NI Level 1 Certificate in Business Administration
Manage Diary Systems
Verified
Key Learning Objectives:
- Be aware of different diary systems., Be able to set up new diary entries., Understand how to manage changes to diary entries.
10
OCN NI Level 1 Certificate in Business Administration
Office Administrator Skills
Verified
Key Learning Objectives:
- Describe the main duties and responsibilities of an office administrator.
- Explain the importance of accurate and timely completion of administrative tasks.
- Demonstrate a range of basic administrative tasks such as filing, photocopying, and data entry.
- Identify the key elements of good self-presentation in a business environment.
- Apply basic time management techniques to prioritize and schedule work.
- Explain the impact of effective time management on office productivity.
11
OCN NI Level 1 Certificate in Business Administration
Oral Presentation Skills in Practice
Verified
Key Learning Objectives:
- Be able to prepare for, plan and deliver an oral presentation., Be able to give and receive feedback on an oral presentation.
12
OCN NI Level 1 Certificate in Business Administration
Producing Business Documents
Verified
Key Learning Objectives:
- Identify different types of routine business documents and their purposes
- Explain the importance of using the correct communication style for different audiences and purposes
- Produce a routine business letter with appropriate layout and content
- Produce a professional email with appropriate subject line, greeting, and closing
- Create a memo that conveys information clearly and concisely
- Format a simple report with headings and bullet points
- Apply proofreading techniques to correct errors in business documents
13
OCN NI Level 1 Certificate in Business Administration
Skills for Working in Business and Administration
Verified
Key Learning Objectives:
- Describe the main duties and responsibilities of an office administrator.
- Perform routine administrative tasks accurately and efficiently.
- Demonstrate a professional appearance and positive attitude in a business environment.
- Organise own work using prioritisation and time management techniques.
- Explain the importance of maintaining confidentiality of information in a business setting.
14
OCN NI Level 1 Certificate in Business Administration
Skills in Customer Service
Verified
Key Learning Objectives:
- Understand the principles of customer service., Understand the benefits to an organisation of good customer service., Understand the possible consequences of poor customer service., Understand the value of first impressions., Understand positive verbal and non-verbal interaction with customers., Understand how to deal with customer complaints.
15
OCN NI Level 1 Certificate in Business Administration
Teamwork Skills in Practice
Verified
Key Learning Objectives:
- Identify different roles and responsibilities within a team
- Contribute to setting team and own goals
- Demonstrate awareness of others' rights to communicate within a team
- Recognise the importance of cooperation within a team
- Review team performance and suggest improvements
16
OCN NI Level 1 Certificate in Business Administration
Telephone Skills
Verified
Key Learning Objectives:
- Demonstrate the ability to operate a telephone system in an office environment.
- Make telephone calls in a professional manner.
- Receive telephone calls in a professional manner.
- Explain the importance of handling calls appropriately.
- Apply appropriate telephone etiquette when making and receiving calls.
17
OCN NI Level 1 Certificate in Business Administration
Understanding Business Meetings
Verified
Key Learning Objectives:
- Know the function of meetings., Understand different meeting techniques., Understand how to plan a meeting., Understand how to run a meeting., Understand how to deal with difficult issues in meetings., Understand how to evaluate a meeting.
18
OCN NI Level 1 Certificate in Business Administration
Using Effective Communication Skills in the Workplace
Verified
Key Learning Objectives:
- Identify different forms of communication used in the workplace.
- Explain the importance of effective communication in the workplace.
- Demonstrate how to use communication to support colleagues.
- Describe strategies for dealing with conflict in the workplace.
19
OCN NI Level 1 Certificate in Business Administration
Using Email
Verified
Key Learning Objectives:
- Understand how to use email., Be able to use email.
20
OCN NI Level 1 Certificate in Business Administration
Using Office Machines - Faxes, Photocopiers and Printers
Verified
Key Learning Objectives:
- Demonstrate the correct procedure for sending a fax, including preparing a cover sheet and dialing the recipient's number.
- Explain the steps for receiving a fax and distributing it to the appropriate person or department.
- Identify common problems with fax machines and apply appropriate solutions.
- Prepare a photocopier, scanner, or printer for use by checking supplies, loading paper, and selecting settings.
- Perform photocopying, scanning, or printing tasks according to specified requirements.
- Recognize common problems with photocopiers or printers and apply corrective actions.
21
OCN NI Level 1 Certificate in Business Administration
Using Presentation Software
Verified
Key Learning Objectives:
- Capture information from given sources for use in presentation slides.
- Edit slide content to correct errors and improve clarity.
- Format slides using appropriate tools to enhance visual appeal.
- Prepare slides for presentation by checking for consistency and completeness.
22
OCN NI Level 1 Certificate in Business Administration
Using Spreadsheet Software
Verified
Key Learning Objectives:
- Create a spreadsheet for a given business task.
- Enter and edit data accurately in a spreadsheet.
- Apply basic formulas to perform calculations.
- Use spreadsheet tools to sort and filter data.
- Format spreadsheet data to improve presentation.
- Present spreadsheet information in a clear and professional manner.
23
OCN NI Level 1 Certificate in Business Administration
Using Word Processing Software
Verified
Key Learning Objectives:
- Be able to enter, edit and combine text and other information., Be able to organise information within word processing documents., Be able to format and present documents.
24
OCN NI Level 1 Certificate in Business Administration
Welcoming Visitors
Verified
Key Learning Objectives:
- Be able to welcome visitors in a positive way., Know why it is important for an organisation to make visitors welcome.
Regulatory & Verification Details
- Qualification Number (QN)
- 601/8446/2
- Regulated Status
- Available to learners
- Awarding Body
- OCN NI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2016
- Operational End
- Dec 2027