OCN NI
Level 1
QN: 601/3749/6
Curriculum Active
OCN NI Level 1 Certificate in Retail Business
Official qualification regulated by Ofqual, awarded by OCN NI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 222 hours.
Qualification Level
Level 1
Awarding Body
OCN NI
Syllabus Units
9 Units
Guided Hours
222 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer Service in a Retail Business
Verified
Key Learning Objectives:
- Understand the importance of customer service in a retail business.
- Understand how communication contributes to good customer service.
2
Display, Move and Monitor Stock in a Retail Business
Verified
Key Learning Objectives:
- Know about the storage of goods and materials in a retail business.
- Know how to display goods and materials in a retail business.
- Recognise how to use moving equipment within a retail business safely.
- Know how to check retail stock levels.
- Recognise the importance of appropriate stock placement.
3
Employee Standards within a Retail Business
Verified
Key Learning Objectives:
- Recognise employee standards at work within a retail business.
4
Individual and Team Work Skills for a Retail Business
Verified
Key Learning Objectives:
- Know what skills, qualities and behaviours are needed to work as a retail assistant.
- Know what makes an effective team member.
- Be able to plan and manage duties within a retail business.
- Recognise safe working practices within a retail business.
5
Problem Solving within a Retail Business
Verified
Key Learning Objectives:
- Recognise possible problems that may arise within a retail business.
- Recognise possible problems that may arise with colleagues within a retail business.
6
Rights and Responsibilities of Retail Traders and Customers
Verified
Key Learning Objectives:
- Understand rights and responsibilities of retail traders.
- Understand how retail laws protect customers and traders.
7
Understanding Health and Safety in a Retail Business
Verified
Key Learning Objectives:
- Be aware of health and safety regulations within a retail business.
- Recognise types of accidents and emergencies in a retail business.
- Be able to use appropriate manual handling techniques.
8
Understanding Retail Businesses
Verified
Key Learning Objectives:
- Understand the range and purpose of retail businesses.
- Understand the range of retail occupations.
- Understand the retail supply chain.
- Understand the impact of environmental and ethical issues in relation to retail.
- Understand the concept of the selling year.
- Understand employer requirements for staff within a retail business.
9
Understanding Security in a Retail Business
Verified
Key Learning Objectives:
- Understand the importance of security within a retail business.
- Know how to identify and deal with security risks within a retail business.
- Know how to report security risks within a retail business.
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3749/6
- Regulated Status
- Available to learners
- Awarding Body
- OCN NI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2014
- Operational End
- Dec 2027