OCN NI
Level 1
QN: 603/0542/3
Curriculum Active
OCN NI Level 1 Diploma in Business Administration
Official qualification regulated by Ofqual, awarded by OCN NI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 594 hours.
Qualification Level
Level 1
Awarding Body
OCN NI
Syllabus Units
24 Units
Guided Hours
594 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Accessing the Internet
Verified
Key Learning Objectives:
- Be able to connect to the internet.
- Be able to use browser software to navigate web pages.
- Be able to use browser tools to search for information from the internet.
- Be able to use browser software to communicate information online.
- Understand importance of safety and security.
2
Arrange Business Travel and Accommodation
Verified
Key Learning Objectives:
- Be able to make business travel arrangements.
- Be able to produce business travel documentation.
- Be able to clarify arrangements prior to the business travel.
3
Arrange Meetings
Verified
Key Learning Objectives:
- Know how to support meetings within a business environment.
- Be able to produce documentation required for meetings.
- Be able to keep accurate pre-meeting records.
- Be able to carry out pre-meeting checks and preparations.
- Understand the need for confidentiality.
- Be able to distribute documentation following meetings.
4
Developing Computer Skills
Verified
Key Learning Objectives:
- Understand computers and software.
- Perform basic IT tasks.
5
Diversity within Society
Verified
Key Learning Objectives:
- Know what is meant by the term diversity., Be aware of a range of diverse groups and practices.
- Understand the importance of respecting diversity.
- Recognise the contributions of diverse groups to society.
6
Equal Opportunities
Verified
Key Learning Objectives:
- Understand diversity.
- Understand discrimination.
- Understand the importance of equal opportunities legislation.
7
Filing Skills
Verified
Key Learning Objectives:
- Know about the basic requirements of the Data Protection Act.
- Understand the four main filing classification systems.
- Know the importance of pre-sorting documents.
- Understand how to file using different filing classification systems.
- Use an index.
- Understand procedures for cross-referencing.
- Understand the importance of returning files.
8
Handling Business Mail
Verified
Key Learning Objectives:
- Know why it is important for a business to handle mail efficiently and securely.
- Be able to deal with incoming mail.
- Be able to deal with outgoing mail.
9
Manage Diary Systems
Verified
Key Learning Objectives:
- Be aware of different diary systems.
- Be able to set up new diary entries.
- Understand how to manage changes to diary entries.
10
Office Administrator Skills
Verified
Key Learning Objectives:
- Understand the role of an office administrator.
- Know how to carry out a range of basic administrative tasks., Be aware of the importance of good self presentation and time management.
11
Oral Presentation Skills in Practice
Verified
Key Learning Objectives:
- Be able to prepare for
- plan and deliver an oral presentation.
- Be able to give and receive feedback on an oral presentation.
12
Producing Business Documents
Verified
Key Learning Objectives:
- Know that there are different types of business documents.
- Know why it is important to use the right communication style in business documents.
- Be able to produce routine business documents.
13
Skills for Working in Business and Administration
Verified
Key Learning Objectives:
- Understand the role of an office administrator.
- Be able to carry out routine administrative tasks.
- Be able to present oneself in a positive manner.
- Be able to organise own work effectively.
- Know the importance of information confidentiality.
14
Skills in Customer Service
Verified
Key Learning Objectives:
- Understand the principles of customer service.
- Understand the benefits to an organisation of good customer service.
- Understand the possible consequences of poor customer service.
- Understand the value of first impressions.
- Understand positive verbal and non-verbal interaction with customers.
- Understand how to deal with customer complaints.
15
Teamwork Skills in Practice
Verified
Key Learning Objectives:
- Understand the different roles and responsibilities within a team.
- Be able to contribute to the setting of team and own goals., Be aware of others' rights to communicate within a team.
- Recognise the importance of co-operation within a team.
- Be able to review team performance.
16
Telephone Skills
Verified
Key Learning Objectives:
- Be able to use a telephone system in an office environment.
- Be able to make and receive telephone calls.
- Recognise the importance of handling calls appropriately.
17
Understanding Business Meetings
Verified
Key Learning Objectives:
- Know the function of meetings.
- Understand different meeting techniques.
- Understand how to plan a meeting.
- Understand how to run a meeting.
- Understand how to deal with difficult issues in meetings.
- Understand how to evaluate a meeting.
18
Using Effective Communication Skills in the Workplace
Verified
Key Learning Objectives:
- Understand different forms of effective communication in the workplace.
- Understand the importance of communicating effectively with others in the workplace.
- Know how to use communication to support the work of others.
- Understand how to deal with conflict in the workplace.
19
Using Email
Verified
Key Learning Objectives:
- Understand how to use email.
- Be able to use email.
20
Using Office Machines - Faxes, Photocopiers and Printers
Verified
Key Learning Objectives:
- Be able to send faxes.
- Be able to receive and distribute faxes.
- Recognise and re
- solve problems with the fax machine.
- Be able to prepare the photocopier, scanner and/or printer for use.
- Perform photocopying/scanning and/or printing tasks.
- solve problems with the photocopier or printer.
21
Using Presentation Software
Verified
Key Learning Objectives:
- Be able to capture information for presentation slides.
- Be able to edit and format slides.
- Be able to prepare slides for presentation.
22
Using Spreadsheet Software
Verified
Key Learning Objectives:
- Be able to use a spreadsheet.
- Be able to use spreadsheet formulas and tools.
- Be able to present spreadsheet information.
23
Using Word Processing Software
Verified
Key Learning Objectives:
- Be able to enter, edit and combine text and other information.
- Be able to organise information within word processing documents.
- Be able to format and present documents.
24
Welcoming Visitors
Verified
Key Learning Objectives:
- Be able to welcome visitors in a positive way.
- Know why it is important for an organisation to make visitors welcome.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/0542/3
- Regulated Status
- Available to learners
- Awarding Body
- OCN NI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2016
- Operational End
- Dec 2027