OCNLR
Level 1
QN: 601/4406/3
Curriculum Active
OCNLR Level 1 Certificate in Business Administration
Official qualification regulated by Ofqual, awarded by OCNLR. Classified as a Vocationally-Related Qualification. Total guided learning hours: 315 hours.
Qualification Level
Level 1
Awarding Body
OCNLR
Syllabus Units
19 Units
Guided Hours
315 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Communication in a business environment
Verified
Key Learning Objectives:
- Understand the requirements of written and verbal business communication
- Be able to produce written business communications
- Be able to communicate verbally in business environments
2
Deal with customer queries, requests and problems
Verified
Key Learning Objectives:
- Know how to deal with customer queries, requests and problems
- Be able to deal with customers’ queries and requests
- Be able to deal with customers’ problems
3
Employee rights and responsibilities
Verified
Key Learning Objectives:
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
4
Handle mail
Verified
Key Learning Objectives:
- Know how to deal with mail
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
5
Health and safety in a business environment
Verified
Key Learning Objectives:
- Understand health and safety responsibilities in a business environment
- Know how to work in a safe way in a business environment
- Be able to comply with health and safety requirements in a business environment
6
Manage time and workload
Verified
Key Learning Objectives:
- Know how to manage their own time and workload
- Be able to manage time and workload
7
Meet and welcome visitors in a business environment
Verified
Key Learning Objectives:
- Know how to meet visitors in a business environment
- Be able to meet visitors in a business environment
8
Prepare text from notes
Verified
Key Learning Objectives:
- Know how to prepare text from notes
- Be able to produce text from own or others’ notes
9
Principles of business administration
Verified
Key Learning Objectives:
- Know how to meet and welcome visitors in a business environment
- Know how provide mail services
- Know how to use office equipment
10
Principles of business communication
Verified
Key Learning Objectives:
- Know how to use a telephone and voicemail system in a business environment
- Know how to communicate with others in a business environment
- Know how to produce business documents
- Know how to store and retrieve information
11
Principles of personal performance and development
Verified
Key Learning Objectives:
- Know employees’ rights and employers’ expectations
- Know how to manage their own work
- Know ways of managing and improving personal performance and development
12
Principles of working in a business environment
Verified
Key Learning Objectives:
- Know the purpose and structure of business organisations
- Know how to contribute to environmental sustainability within an organisation
- Know how to support equality and diversity within an organisation
- Know the requirements of confidentiality and security in an organisation
13
Produce business documents
Verified
Key Learning Objectives:
- Understand how to prepare business documents
- Be able to prepare business documents
- Be able to distribute business documents
14
Store and retrieve information
Verified
Key Learning Objectives:
- Understand information storage and retrieval
- Be able to gather and store information
- Be able to retrieve information
15
Use a telephone and voicemail system
Verified
Key Learning Objectives:
- Know how to use a telephone and voicemail system
- Be able to make telephone calls
- Be able to receive telephone calls
- Be able to use voicemail systems
16
Use office equipment
Verified
Key Learning Objectives:
- Know how to use office equipment
- Be able to use office equipment
17
Using Email
Verified
Key Learning Objectives:
- Use e-mail software tools and techniques to compose and send messages
- Manage incoming email effectively
18
Word Processing Software
Verified
Key Learning Objectives:
- Enter, edit and combine text and other information accurately within word processing documents, Structure information within word processing documents
- Use word processing software tools to format and present documents
19
Work with others in a business environment
Verified
Key Learning Objectives:
- Know how to work with others in a business environment
- Be able to work with others in a business environment
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4406/3
- Regulated Status
- Available to learners
- Awarding Body
- OCNLR
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2014