OCNLR
Level 1
QN: 601/8463/2
Curriculum Active
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Official qualification regulated by Ofqual, awarded by OCNLR. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1419 hours.
Qualification Level
Level 1
Awarding Body
OCNLR
Syllabus Units
58 Units
Guided Hours
1419 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Action Planning for Own Development
Verified
Key Learning Objectives:
- Identify personal strengths and areas for development relevant to public service roles.
- Compare personal attributes with the requirements of specific public service careers.
- Outline possible progression routes such as apprenticeships, further training, or volunteering.
- Construct a personal development plan incorporating SMART targets.
- Implement the development plan by undertaking identified actions and monitoring progress.
2
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Action Planning to Improve Performance in Mathematics
Verified
Key Learning Objectives:
- Evaluate personal performance across fundamental mathematical operations
- Identify specific mathematical weaknesses using diagnostic tools and self-reflection
- Develop SMART (Specific, Measurable, Achievable, Relevant, Time-bound) targets to improve numerical proficiency
- Construct a detailed action plan outlining strategies, resources, and timelines for achieving set targets
- Monitor and review progress against targets, adjusting the action plan as necessary
3
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Assisting the Public
Verified
Key Learning Objectives:
- Describe the importance of positive public relationships in service delivery.
- Demonstrate appropriate communication techniques to assist a member of the public.
- Outline the key steps in a typical public service complaints process.
- Perform a basic self-review of a public interaction to identify effective practices and areas for development.
4
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Awareness of Mental Health and Wellbeing
Verified
Key Learning Objectives:
- Define the terms ‘mental health’ and ‘wellbeing’, distinguishing between them.
- Identify three common mental health conditions and their potential impact on individuals.
- Explain how cultural, social, and economic factors can influence mental health in diverse groups.
- List key organisations and services that provide mental health support.
- Describe at least three practical strategies for fostering personal mental health and wellbeing.
- Recognise the importance of self-care for professionals in public services.
5
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Career Planning for the Public Services
Verified
Key Learning Objectives:
- Identify key public service roles and describe their primary functions.
- Outline typical career progression routes within a chosen public service.
- List essential skills and personal qualities required for entry-level public service positions.
- Explain the stages of a standard public service application and selection process.
- Complete a mock application form accurately for a specified public service role.
6
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Carrying out Security Searches
Verified
Key Learning Objectives:
- Explain the primary reasons for conducting security searches in public service contexts
- Describe the key steps in a standard search procedure, including preparation, communication, and execution
- Identify the legal and regulatory constraints that limit the power of search
- Apply effective communication techniques during a simulated search scenario
- Demonstrate safe and systematic search methods while respecting individual rights
- Evaluate the importance of professional conduct and impartiality when carrying out searches
7
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Citizenship, the Individual and Society
Verified
Key Learning Objectives:
- Identify key rights and responsibilities of a UK citizen.
- Describe the main functions of at least three public services.
- Explain the importance of equal opportunities in society and public services.
- Recognise examples of discrimination and how equal opportunities legislation applies.
- Outline ways individuals can contribute to their community through public services.
8
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Collaborative Working Using Digital Technology
Verified
Key Learning Objectives:
- Identify common collaborative technologies used in public services.
- Set up and configure a selected digital platform for a given task.
- Apply organisational security procedures when accessing shared systems.
- Demonstrate safe information sharing in a collaborative digital environment.
- Communicate appropriately using digital collaboration tools to complete a task.
- Upload and share relevant files in line with data protection principles.
9
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Community and Cultural Awareness
Verified
Key Learning Objectives:
- Explain the importance of community and cultural awareness for building trust between public services and the populations they serve.
- Describe how individuals are part of multiple communities and how this shapes their needs and expectations from public services.
- Identify key aspects of cultural diversity within a community and their benefits to social cohesion.
- Analyze how specific social and cultural problems, such as discrimination or language barriers, affect the work of public services.
- Evaluate practical approaches public services can adopt to improve community and cultural awareness in their daily operations.
10
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Creating and Publishing Web Pages
Verified
Key Learning Objectives:
- Plan a simple web page by defining its purpose, target audience, and key content.
- Use website creation tools to create a page layout with appropriate headings, paragraphs, and lists.
- Apply basic formatting to improve readability, including font styles, colours, and alignment.
- Insert and test hyperlinks and images to enhance content.
- Publish web page files to a web server using the correct procedures.
- Check published pages for functionality and display issues on different devices.
11
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Critical Thinking
Verified
Key Learning Objectives:
- Define critical thinking and explain its importance in public service decision-making.
- Identify and evaluate assumptions, biases, and stereotypes in workplace scenarios.
- Analyse how the structure and style of an argument affect its clarity and persuasiveness.
- Construct a logical, evidence-based argument on a public service issue.
- Formulate open and probing questions to test the validity of claims and evidence.
12
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Developing Confidence and Self-Esteem
Verified
Key Learning Objectives:
- Define self-esteem and distinguish it from self-confidence.
- Explain how confidence affects communication and teamwork in public services.
- Identify personal barriers to confidence and plan strategies to overcome them.
- Demonstrate the use of positive self-talk techniques to manage stress in role-play scenarios.
- Evaluate the role of feedback and reflection in building self-esteem.
13
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Digital Content Creation – Audio and Video
Verified
Key Learning Objectives:
- Plan the structure and visual layout of a digital publication for a specific public service purpose
- Select and justify the use of audio and video elements to enhance a public service message
- Input and synchronize audio and video material within a rich media design framework
- Apply formatting techniques to produce a polished, accessible, and professional digital publication
- Test and review a digital publication to ensure it meets the intended communication goals
14
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Digital Content Creation – Text and Image
Verified
Key Learning Objectives:
- Describe the key stages in designing a digital publication from concept to final output.
- Select appropriate text content and structure for a target audience and purpose.
- Choose suitable images and place them effectively within a layout to enhance communication.
- Apply basic design principles (e.g., contrast, alignment, proximity) to create a coherent publication.
- Use software tools to format text, adjust image properties, and manage page elements.
- Review and edit a draft publication to correct errors and improve visual impact.
- Produce a completed digital publication in a specified file format suitable for sharing or printing.
15
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Environmental Issues
Verified
Key Learning Objectives:
- Identify three ways in which human activities can harm the environment.
- Describe how recycling and waste reduction can benefit the environment.
- Explain the concept of a carbon footprint and its significance.
- Suggest practical measures to reduce personal carbon emissions in daily life.
- Evaluate the effectiveness of community initiatives in promoting environmental sustainability.
16
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Essay Writing
Verified
Key Learning Objectives:
- Analyse an essay task to identify the focus and assessment criteria in a public service scenario.
- Devise a detailed essay plan that logically sequences arguments and evidence.
- Gather relevant information from legislation, policies, and case studies using effective search strategies.
- Evaluate the credibility and relevance of sources for use in public service writing.
- Synthesise research into a persuasive essay that meets academic conventions.
- Apply correct citation methods to acknowledge sources and avoid plagiarism.
17
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Ethical and Political Issues Relating to Land-Based Activities
Verified
Key Learning Objectives:
- Distinguish between ethical and political aspects when examining land-based controversies.
- Evaluate the credibility of sources when researching land-use debates.
- Summarise differing views in a balanced manner, avoiding bias.
- Justify personal stance using logical reasoning and evidence gathered.
18
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Exploring Careers in the Green Industries
Verified
Key Learning Objectives:
- Identify the main sectors that constitute the green industries.
- Describe at least three different job roles within the renewable energy sector.
- Explain the link between green industries and the aims of public services.
- List the key skills and qualifications required for entry-level careers in green industries.
- Outline the environmental benefits of pursuing a career in a green industry.
19
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Following Instructions
Verified
Key Learning Objectives:
- Explain the consequences of failing to follow instructions in a public service scenario
- Demonstrate accurate reception and execution of verbal instructions
- Identify potential barriers to effective instruction-following and suggest strategies to overcome them
- Apply active listening techniques to confirm understanding of instructions
- Evaluate the impact of following instructions on team safety and operational success
20
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Global Warming and Climate Change
Verified
Key Learning Objectives:
- Identify the key differences between global warming and climate change.
- Describe the main human activities contributing to greenhouse gas emissions.
- Explain how climate change impacts public service delivery, such as emergency services and healthcare.
- Outline local and national strategies for reducing carbon emissions.
- Propose personal actions to reduce carbon footprint in a public service context.
21
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Improving Personal Productivity
Verified
Key Learning Objectives:
- Identify common digital productivity tools and their key functions relevant to public service roles.
- Plan a sequence of tasks incorporating appropriate digital software to maximise efficiency.
- Demonstrate accurate use of digital calendars and task lists to manage time and priorities.
- Evaluate the suitability of chosen software for specific public service work activities.
- Analyse the impact of digital tool selection on the success of completed tasks.
- Reflect on personal use of digital systems to identify areas for improved productivity.
22
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Internet Safety for IT users
Verified
Key Learning Objectives:
- Identify common internet threats such as phishing, malware, and social engineering.
- Apply safe browsing practices to protect personal and professional information.
- Demonstrate understanding of data protection principles relevant to public service environments.
- Evaluate the consequences of failing to safeguard data in a public service context.
23
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Introduction to Criminal Law
Verified
Key Learning Objectives:
- Define the actus reus and mens rea of a crime.
- Distinguish between factual and legal causation.
- List the main fatal offences against the person, including murder and manslaughter.
- Describe the key elements of common non-fatal offences such as assault and battery.
- Identify the main property offences, including theft, burglary, and criminal damage.
- Explain the concept of 'dishonesty' in property offences.
24
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Introduction to Programming
Verified
Key Learning Objectives:
- Declare and initialise variables using appropriate data types.
- Construct a sequential flow of instructions to solve a given problem.
- Implement repetition using loops to handle repetitive data processing.
- Formulate Boolean expressions to evaluate conditions and control program behaviour.
- Apply selection constructs such as IF statements to make decisions in code.
- Develop a simple program from a specification, including planning, coding, and debugging phases.
25
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Introduction to Security Work in the Public Services
Verified
Key Learning Objectives:
- Identify at least three reasons why public services maintain security of people, information, premises, and property.
- List essential skills and personal qualities required for effective security work in public services.
- Describe common physical security measures used to protect premises and property.
- Explain the importance of following legal procedures when conducting a search.
- Demonstrate a systematic search, ensuring thorough coverage and safety compliance.
26
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Introduction to Study Skills
Verified
Key Learning Objectives:
- Identify personal strengths and weaknesses in learning styles.
- Apply techniques for efficient information retrieval and evaluation.
- Construct a study timetable that accommodates assignment deadlines.
- Demonstrate effective note-taking from various sources.
- Produce a structured piece of work adhering to given guidelines.
27
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Introduction to Sustainability
Verified
Key Learning Objectives:
- Define the term 'sustainability' and explain its three pillars
- Identify key natural resources and describe their importance to public services
- Outline major global sustainability challenges, such as climate change and biodiversity loss
- Explain how public service organisations can promote sustainable practices
- Recognise the link between personal actions and global sustainability
28
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Introduction to the English Legal System
Verified
Key Learning Objectives:
- Describe the key principles that underpin the rule of law.
- Identify the main sources of English law, including statute and case law.
- Outline the hierarchy and functions of the criminal and civil courts.
- Explain the roles of key personnel such as judges, magistrates, and legal representatives.
- Discuss the contribution of lay people, including juries and magistrates, to the justice system.
- Apply knowledge of the legal system to scenarios relevant to public service contexts.
29
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Investigate an Environmental Issue
Verified
Key Learning Objectives:
- Identify and evaluate the reliability of sources relating to an environmental issue.
- Analyse the primary causes and contributing factors of a selected environmental problem.
- Assess the environmental, social, and economic impacts of the issue using evidence.
- Compare existing and proposed strategies used to address the environmental issue.
- Recommend feasible improvements to current mitigation approaches based on research.
30
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Note Taking
Verified
Key Learning Objectives:
- Identify reasons for making notes in a public services context.
- Describe different note-taking systems and their appropriate uses.
- Demonstrate the use of a chosen note-taking system in a practical scenario.
- Apply notes to achieve a specific purpose, such as summarising a briefing or preparing a report.
- Evaluate the effectiveness of different note-taking methods for given situations.
31
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Organisational Skills
Verified
Key Learning Objectives:
- Explain why organisational skills are important in public services.
- Identify the most important task from a list of tasks using given criteria.
- Demonstrate how to complete a multi-step task within a set time.
- Evaluate the consequences of poor organisational skills in a public service context.
32
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Personal Skills for the Public Services
Verified
Key Learning Objectives:
- Know the communication and interpersonal skills required by the public services., Understand the need for time management skills within the public services., Be able to demonstrate effective communication and interpersonal skills as used in the public services.
33
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Planning and Carrying Out Research
Verified
Key Learning Objectives:
- Identify a suitable research topic relevant to public services
- Outline a simple research plan including aims, methods, and resources
- Implement the research plan by collecting data using basic techniques
- Analyse collected data to identify key patterns or findings
- Create a structured presentation of research outcomes for a specific audience
- Reflect on personal performance during the research process, identifying strengths and areas for development
34
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Planning own Fitness Programme
Verified
Key Learning Objectives:
- Know the components of physical fitness., Be able to plan and use own fitness programme., Know how to overcome barriers that may affect achievement of fitness goals., Be able to review own fitness programme.
35
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Practical Teamwork in the Public Services
Verified
Key Learning Objectives:
- Identify characteristics that make a team effective in public services.
- Explain why teamwork is important using examples from at least two public service roles.
- Describe different types of teams that operate in public service contexts.
- Demonstrate appropriate communication and cooperation when working in a team activity.
36
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Presentation Skills
Verified
Key Learning Objectives:
- Identify different types of presentations and their appropriate uses.
- Describe the key elements of a well-structured presentation.
- Explain the skills required for effective delivery of a presentation.
- Prepare a presentation on a given topic for a specific audience.
- Deliver a presentation to an audience.
- Review own performance in preparing and delivering a presentation, identifying strengths and areas for improvement.
37
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Problem Solving Skills
Verified
Key Learning Objectives:
- Understand factors that might influence problem solving., Be able to use evidence to assist problem solving., Be able to apply problem solving processes.
38
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Project in Sustainability
Verified
Key Learning Objectives:
- Be able to plan a project to promote sustainability in a chosen environment., Be able to undertake a sustainability project., Be able to present the results of a sustainability project., Be able to reflect on the sustainability project.
39
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Public Service Incidents
Verified
Key Learning Objectives:
- Know about emergency incidents., Know about public services response to incidents., Know about the command and control systems used in the public services at incidents., Be able to work as a team member in a public service incident scenario.
40
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Public Service Project
Verified
Key Learning Objectives:
- Be able to select an appropriate project topic., Be able to investigate the project area., Be able to produce a project report.
41
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Punctuation and Grammar
Verified
Key Learning Objectives:
- Identify correct usage of full stops, capital letters, question marks, and exclamation marks.
- Apply commas, apostrophes, and quotation marks correctly in sentences.
- Construct grammatically correct sentences with appropriate subject-verb agreement.
- Use consistent verb tenses in written communication.
- Proofread written work to correct punctuation and grammar errors.
42
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Reading
Verified
Key Learning Objectives:
- Be able to read different types of texts., Understand that texts can have different purposes., Be able to use features of texts to find out information., Understand the main points and ideas in a text., Be able to use organisational and structural features to locate information.
43
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Resilience Skills
Verified
Key Learning Objectives:
- Understand the importance of resilience., Know how to develop resilience., Be able to develop resilience skills.
44
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Revision and Exam Skills
Verified
Key Learning Objectives:
- Understand the purpose of academic examinations., Be able to establish a study environment., Be able to use revision techniques., Know how to maintain personal health and well-being when undertaking academic revision and examination., Be able to take an academic examination.
45
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Speaking and Listening Skills
Verified
Key Learning Objectives:
- Demonstrate effective verbal communication with others in a public services context.
- Present information clearly and accurately to an audience.
- Obtain information from others using appropriate questioning techniques.
- Engage constructively in discussions, showing respect for others' views.
46
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Spelling
Verified
Key Learning Objectives:
- Be able to find correct spellings., Understand own spelling strengths and weaknesses., Be able to maintain a personal spelling programme.
47
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Spreadsheets
Verified
Key Learning Objectives:
- Identify different uses for spreadsheets in public services
- Enter data accurately into a spreadsheet
- Navigate and use multiple worksheets within a workbook
- Apply formulas to calculate data
- Create graphical representations of data
- Sort and manage data effectively
- Print a spreadsheet appropriately
48
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Supporting Sustainability in an Office Environment
Verified
Key Learning Objectives:
- 1. Know how to support sustainability in an office environment.2. Be able to support sustainability in an office environment.
49
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Sustainability Issues in Industry
Verified
Key Learning Objectives:
- 1. Know about sustainability issues in a chosen sector or industry.2. Know how sustainability can be improved in a specific sector or industry.
50
OCNLR Level 1 Certificate in Skills for Professions in Public Services
Taking Part in Sport
Verified
Key Learning Objectives:
- Identify the rules and regulations of a chosen sporting activity.
- Describe the equipment and facilities required for a chosen sporting activity.
- Participate in a sporting activity demonstrating basic skills and teamwork.
- Follow health and safety procedures during a sporting activity.
- Review personal performance in a sporting activity, identifying strengths and areas for improvement.
- Set personal targets for improvement in a sporting activity.
Regulatory & Verification Details
- Qualification Number (QN)
- 601/8463/2
- Regulated Status
- Available to learners
- Awarding Body
- OCNLR
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2016