OCNLR
Level 3
QN: 600/6214/9
Curriculum Active
OCNLR Level 3 Certificate in Mediation Theory and Practice
Official qualification regulated by Ofqual, awarded by OCNLR. Classified as a Vocationally-Related Qualification. Total guided learning hours: 322 hours.
Qualification Level
Level 3
Awarding Body
OCNLR
Syllabus Units
14 Units
Guided Hours
322 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Civil and Commercial Mediation
Verified
Key Learning Objectives:
- Understand the advantages and disadvantages of using the mediation process to re
- solve different types of civil and commercial disputes.
- Understand the roles and responsibilities of the mediator, the disputants and their legal representatives in the civil and commercial mediation process.
- Be able to manage each of the stages of a civil and commercial mediation case.
- Understand the basic principles of contract law in relation to civil and commercial disputes.
- Understand the purpose of the final agreement in the civil and commercial mediation process.
2
Community Mediation
Verified
Key Learning Objectives:
- Understand the advantages and disadvantages of using mediation to re
- solve different types of community disputes.
- Understand the setting and context of community mediation.
- Be able to manage all stages of the community mediation process.
- Understand safeguarding and child protection issues in relation to community mediation.
- Understand the procedures that need to be followed to enable the parties in a community mediation process to come to an agreement.
3
Conflict Theory in Mediation
Verified
Key Learning Objectives:
- Understand the concept of conflict.
- Understand the factors that can contribute to conflict.
- Understand how conflict might be resolved through the mediation process.
- Understand the role of the mediator in conflict resolution.
- Understand conflict resolution strategies in the mediation process.
4
Facilitating Mediation
Verified
Key Learning Objectives:
- Understand how to prepare for a mediation meeting.
- Be able to facilitate a mediation meeting.
- Understand the use of co-mediation, shuttle mediation and caucus mediation.
- Understand how equality and diversity issues may impact on the facilitation of the mediation process.
- Be able to evaluate own professional performance and development.
5
Family Mediation
Verified
Key Learning Objectives:
- Understand the context of family mediation.
- Understand the different types of couple conflict.
- Understand the key issues involving children in the family mediation process.
- Understand key legal and financial issues relevant to the family law process.
- Be able to manage the family mediation process.
6
Mediating in Customer and Consumer Complaints
Verified
Key Learning Objectives:
- Understand the advantages of using Alternative Dispute Resolution (ADR) and specifically mediation to re
- solve different types of consumer complaints and customer disputes.2.
- Understand existing provision for mediating customer complaints and consumer disputes.3.
- Understand the roles and responsibilities of the mediator, the parties and the role of representatives in the customer or consumer mediation process.4.
- Be able to manage each of the stages of a customer or consumer mediation case.5.
- Understand the basic legal and statutory frame
- work in relation to customer or consumer disputes.
7
Understanding Nonviolent Communication and Concepts
Verified
Key Learning Objectives:
- Understand the origins and underpinning concepts of nonviolent communication.
- Understand how language affects others in conflict situations.
- Be able to use the four key components of nonviolent communication.
- Understand the use of the three modes of nonviolent communication.
8
Understanding the Evaluative Approach to Mediation
Verified
Key Learning Objectives:
- Understand the specific purpose of using the evaluative mediation process.
- Understand the advantages and disadvantages for the parties involved in using the evaluative mediation process.
- Understand the role of the mediator in the evaluative mediation process.
- Be able to manage the evaluative mediation process.
9
Understanding the Facilitative Model of Mediation
Verified
Key Learning Objectives:
- Understand the specific purpose of using the facilitative mediation model.2.
- Understand the advantages and disadvantages for the parties involved in using the facilitative mediation process.3.
- Understand the role of the mediator in the facilitative mediation process.4.
- Be able to show active skills in managing a facilitative mediation process.
10
Understanding the Narrative Approach to Mediation
Verified
Key Learning Objectives:
- Understand the underlying principles of the narrative approach to mediation.
- Understand the use of storytelling in the narrative mediation process.
- Understand the use of different types of questioning in narrative mediation.
- Understand the different phases parties pass through during the narrative mediation process.
- Be able to apply the narrative approach to mediation.
11
Understanding the Transformative Approach to Mediation
Verified
Key Learning Objectives:
- Understand the transformative approach to the mediation process.
- Be able to use the transformative frame
- work during the different stages of the mediation process.
- Be able to reflect on own application of the transformative frame
12
Using People Skills in the Mediation Process
Verified
Key Learning Objectives:
- Be able to use specific communication skills to support clients in the mediation process.
- Be able to intervene appropriately in face-to-face mediation.
- Know how to manage prejudice during the mediation process.
13
Workplace Mediation
Verified
Key Learning Objectives:
- Understand the advantages and disadvantages of using the mediation process to re
- solve different types of workplace disputes.
- Understand where mediation fits into workplace policies and procedures.
- Understand the range of possible outcomes of a workplace mediation session.
- Be able to manage the distinct stages of the workplace mediation process.
- Understand the core elements of problem-solving for workplace mediators.
Regulatory & Verification Details
- Qualification Number (QN)
- 600/6214/9
- Regulated Status
- Available to learners
- Awarding Body
- OCNLR
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2012