OCNLR
Level 4
QN: 603/1393/6
Curriculum Active
OCNLR Level 4 Certificate in Business Administration
Official qualification regulated by Ofqual, awarded by OCNLR. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1803 hours.
Qualification Level
Level 4
Awarding Body
OCNLR
Syllabus Units
50 Units
Guided Hours
1803 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analyse and Present Business Data
Verified
Key Learning Objectives:
- Understand the analysis and presentation of business data.2.
- Be able to analyse quantitative and qualitative business data.3.
- Be able to present the analysis of business data.
2
Appraising and Supporting Performance
Verified
Key Learning Objectives:
- Understand the effective use of appraisal procedures.2.
- Understand methods for measuring staff performance.3.
- Understand the effective use of grievance procedures.4.
- Understand the role and skills of the manager as coach in a performance management situation.5.
- Understand the techniques for managing staff reward and promotion.
3
Business Administration Systems
Verified
Key Learning Objectives:
- Understand administrative systems.2.
- Understand how ‘systems thinking’ affects the administrative performance of organisations.3.
- Understand the role of policies and procedures in meeting customer requirements.
4
Business Continuity Planning
Verified
Key Learning Objectives:
- Know how to plan for the implementation of business continuity plans and processes.2.
- Be able to produce business continuity plans and processes.
5
Business Risk Management
Verified
Key Learning Objectives:
- Understand business risk.2.
- Understand how a model risk policy is used.3.
- Understand business risk concepts.4.
- Understand how to identify risk and risk probability.5.
- Understand business resilience and the management of risk.
6
Chair Meetings
Verified
Key Learning Objectives:
- Understand the role of the chair in meetings.2.
- Be able to prepare to chair a meeting.3.
- Be able to chair a meeting.
7
Collaborating with Other Departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments.2.
- Understand how to collaborate effectively.
8
Communicating in a Business
Verified
Key Learning Objectives:
- Understand the principles of effective communication in organisations.2.
- Understand the role of communication in organisations.
9
Contribute to Innovation in a Business Environment
Verified
Key Learning Objectives:
- Understand the purpose of innovation in a business environment.2.
- Understand how to research
- develop and review ideas for new approaches and solutions.3.
- Be able to research and develop ideas for new approaches and solutions.4.
- Understand how to present suggestions for new approaches and solutions.5.
- Be able to evaluate
- review and make suggestions for new approaches and solutions
- Be able to present suggestions for new approaches and solutions.
10
Corporate Social Responsibility
Verified
Key Learning Objectives:
- Understand current corporate social responsibility issues facing businesses.2.
- Understand the impact of corporate social responsibility policy on different stakeholders.3.
- Be able to make recommendations for responsible business practice.
11
Culture and Ethics in Business
Verified
Key Learning Objectives:
- Understand the impact of different organisational cultures on individuals and businesses.2.
- Understand different ethical perspectives in business.3.
- Understand business objectives from an ethical perspective.
12
Customer Service Applications of Social Media
Verified
Key Learning Objectives:
- Understand the development of a customer service social media strategy.2.
- Be able to develop a customer service social media strategy.3.
- Understand the benefits and risks of social media networking to customer service.
13
Develop and Maintain Professional Networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking.2.
- Be able to identify professional networks for development.3.
- Know how to maintain professional networks.
14
E-Commerce
Verified
Key Learning Objectives:
- Understand the use of and benefits to a business of operating in an e-Commerce environment.2.
- Understand how the internet supports the technical and business requirements for promoting effective e-Commerce.3.
- Understand and apply appropriate solutions related to e-business models.4.
- Understand how to review and support the development of the e-business.
15
Employment Law
Verified
Key Learning Objectives:
- Understand the purpose of employment regulation and the way it is enforced in practice.2.
- Know how to manage recruitment and selection activities lawfully.3.
- Know how to manage change and reorganisation lawfully.4.
- Know how to manage issues relating to pay and working time lawfully.5.
- Be able to ensure that staff are treated lawfully when they are at work.6.
- Know how to manage performance and disciplinary matters lawfully.
16
Entrepreneurship and Small Business Management
Verified
Key Learning Objectives:
- Know the range of venture types that might be considered entrepreneurial.2.
- Understand the impact of small businesses on the economy.3.
- Know the key aspects of an entrepreneurial mind-set.4.
- Know the different environments that foster or hinder entrepreneurship.
17
Finance for Administrative Managers
Verified
Key Learning Objectives:
- Understand the purpose and scope of cost and management accounting.2.
- Understand the application of financial accounting.3.
- Understand the impact of internal and external factors on budgetary planning in a business.4.
- Understand how to manage a budget.
18
Human Resource Management
Verified
Key Learning Objectives:
- Understand the role of human resource management.2.
- Understand how to recruit employees.3.
- Understand reward systems and their impact on employee motivation and retention.4.
- Understand the mechanisms for cessation of employment.
19
Information Systems
Verified
Key Learning Objectives:
- Understand the role of information systems in a business environment.2.
- Understand the management of information systems.
20
Internet Marketing
Verified
Key Learning Objectives:
- Understand the nature and characteristics of internet marketing.2.
- Understand customer response to internet marketing.3.
- Understand the technical success indicators for internet marketing.4.
- Understand the commercial success indicators for internet marketing.5.
- Understand market segmentation and planning in the context on internet marketing.
21
Leadership and Management Styles
Verified
Key Learning Objectives:
- Understand the theory and practice of leading people using a range of management styles.2.
- Understand the characteristics of successful leadership.
22
Managing Information and Knowledge
Verified
Key Learning Objectives:
- Understand the need to manage information and knowledge within organisations.2.
- Understand the role of ICT in managing information and knowledge.3.
- Understand the links between knowledge management strategy and competitive advantage.
23
Managing People and Performance in a Business Environment
Verified
Key Learning Objectives:
- Understand workplace learning and development methods.2.
- Understand the nature of individuals’ influences on their behaviour at work.3.
- Understand the concept of leadership and its influence on team working.4.
- Understand the factors that contribute to successful team development and performance.5.
- Understand problem-solving and conflict resolution when managing people.
24
Managing Self Development
Verified
Key Learning Objectives:
- Understand how Continuous Professional Development (CPD) influences personal effectiveness.2.
- Understand own values, career and personal goals in relation to a work role and professional development.3.
- Understand how to plan professional development.4.
- Understand how to monitor and evaluate development activities.
25
Negotiate in a Business Environment
Verified
Key Learning Objectives:
- Understand how to prepare for negotiations.2.
- Be able to prepare for negotiation.3.
- Understand how to conduct negotiations.4.
- Be able to conduct negotiations.5.
- Understand how to complete negotiations.6.
- Be able to complete negotiations.
26
Optimise the Use of Technology
Verified
Key Learning Objectives:
- Understand the principles underpinning the optimisation of technology.2.
- Be able to scope the use of technology.3.
- Be able to optimise the use of technological solutions.4.
- Be able to manage the use of technology.
27
Plan Change for a Team
Verified
Key Learning Objectives:
- Understand the purpose and value of planning change.2.
- Understand the role of the team and individuals in planning change.3.
- Understand the purpose and value of communication when planning change.4.
- Understand the purpose and value of negotiation and dealing with problems when planning change.5.
- Be able to identify and develop opportunities for change for a team.6.
- Be able to plan change for a team.
28
Planning Events
Verified
Key Learning Objectives:
- Understand the management of an event.2.
- Be able to plan an event.
29
Prepare Specifications for Contracts
Verified
Key Learning Objectives:
- Understand the principles supporting the preparation of specifications for contracts.2.
- Be able to prepare specifications for contracts.
30
Principles of Budget Management
Verified
Key Learning Objectives:
- Understand how to identify financial requirements.2.
- Understand how to set budgets.3.
- Understand how to manage a budget.
31
Principles of Business Strategic Planning and Development
Verified
Key Learning Objectives:
- Understand the benefits and process of strategic planning.2.
- Understand the different frameworks and models used in a strategy audit.3.
- Understand the use of different models in strategy formulation.
32
Principles of Customer Service Management
Verified
Key Learning Objectives:
- Understand the principles of management in customer service.2.
- Understand how to manage recruitment and training to support customer service.3.
- Understand the management of customer service delivery.4.
- Understand the value of monitoring, evaluating and continuous improvement in customer service delivery.
33
Principles of Internet and E-Business
Verified
Key Learning Objectives:
- Understand the scope of e-business.2.
- Understand how the internet works.3.
- Understand different e-business models.4.
- Understand issues in e-business including communication and quality.
34
Principles of Management and Leadership in Organisations
Verified
Key Learning Objectives:
- Understand the concept of leadership in organisations.2.
- Understand the development of managerial effectiveness in organisations.3.
- Understand the principles and practices of managing the performance of individuals in organisations.
35
Principles of Marketing
Verified
Key Learning Objectives:
- Understand the contribution of marketing in achieving organisational objectives.2.
- Understand the main barriers to marketing planning.3.
- Understand ethical issues in marketing.4.
- Understand how to develop a marketing strategy.5.
- Understand how to strengthen organisational value through marketing.
36
Principles of Office Management
Verified
Key Learning Objectives:
- Understand how to provide
- maintain and manage an office facility that meets the expectations of its users.2.
- Understand how to deal with problems when managing office facilities and equipment.3.
- Understand the purpose of health, safety, access and security requirements in an office.
37
Principles of Operational Planning
Verified
Key Learning Objectives:
- Understand the activities that make up operations management.2.
- Understand the relationship between operations and business performance.3.
- Understand the importance of administration in operations management.
38
Principles of Project Management
Verified
Key Learning Objectives:
- Understand the importance of the initiation phase of a project.2.
- Understand how to execute a project.3.
- Understand how to evaluate and present project outcomes.
39
Principles of Quality Management
Verified
Key Learning Objectives:
- Understand approaches to quality management.2.
- Understand the benefits of quality management.3.
- Understand the use of quality controls.
40
Procure Products and/or Services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements.2.
- Be able to select suppliers.3.
- Know how to buy products and/or services.
41
Promote Equality of Opportunity, Diversity and Inclusion
Verified
Key Learning Objectives:
- Understand the principles underpinning equality, diversity and inclusion in the workforce.2.
- Be able to evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements.3.
- Know how to promote equality, diversity and inclusion policies and practices.
42
Public Relations in a Business Context
Verified
Key Learning Objectives:
- Know how to carry out PR activities in a business context.2.
- Understand how to manage a PR crisis in the specified business context.
43
Recruitment, Selection and Induction Practice
Verified
Key Learning Objectives:
- Understand the principles and theories underpinning recruitment, selection and induction practice.2.
- Know how to recruit people into an organisation
- Know how to select appropriate people for the role
- Know how to induct people into an organisation
44
Stakeholder Engagement and Management
Verified
Key Learning Objectives:
- Understand the expectations of organisational stakeholder groups.2.
- Understand process of stakeholder engagement and its value to an organisation.3.
- Understand how to develop and improve stakeholder relationship management.
45
Supply Chain Management
Verified
Key Learning Objectives:
- Understand the strengths, weaknesses and competitive advantage of supply chains.2.
- Understand the use of supply chain planning.3.
- Be able to analyse an organisation’s supply chain operation.4.
- Be able to evaluate a supply chain
- determine an optimum supply chain solution and prepare an implementation plan
46
Support Environmental Sustainability in a Business Environment
Verified
Key Learning Objectives:
- Understand the principles supporting environmental sustainability in a business environment.2.
- Know how to implement environmental sustainability processes in a business environment.
47
Understand How to Manage Work Activities to Improve Business Performance
Verified
Key Learning Objectives:
- Understand the importance of business processes in delivering outcomes based on business goals and objectives.2.
- Understand how work plans are developed.3.
- Understand how to monitor work plans and systems to improve organisational performance.4.
- Understand health and safety requirements when managing business activities.
48
Understanding Business Proposals
Verified
Key Learning Objectives:
- Understand ways of researching and analysing a market.2.
- Understand the areas that need to be analysed before starting a business proposal.3.
- Understand how to create a business proposal.4.
- Understand the importance of checking the business proposal and circulating to the appropriate people.
49
Understanding Internal and External Supply Chains
Verified
Key Learning Objectives:
- Understand the products and services currently provided by suppliers within an organisation.2.
- Understand how to analyse supplier performance and effectiveness.3.
- Be able to identify products and services that could be outsourced.4.
- Understand the implications of changes to the products and services provided by suppliers.5.
- Understand how and why to identify and evaluate alternative suppliers.
50
Workplace Mediation
Verified
Key Learning Objectives:
- Understand the advantages and disadvantages of using the mediation process to re
- solve different types of workplace disputes.
- Understand where mediation fits into workplace policies and procedures.
- Understand the range of possible outcomes of a workplace mediation session.
- Be able to manage the distinct stages of the workplace mediation process.
- Understand the core elements of problem-solving for workplace mediators.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/1393/6
- Regulated Status
- Available to learners
- Awarding Body
- OCNLR
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2017