Open Awards
Entry Level
QN: 603/6083/5
Curriculum Active
Open Awards Entry Level Award in Business Administration Skills (Entry 3) (RQF)
Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 170 hours.
Qualification Level
Entry Level
Awarding Body
Open Awards
Syllabus Units
8 Units
Guided Hours
170 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Exploring Opportunities in Business Administration
Verified
Key Learning Objectives:
- Know about different job/voluntary roles available in business administration
- Know about own skills and attributes in relation to business administration
2
Handling Telephone Calls from Customers
Verified
Key Learning Objectives:
- Know how to greet customers calling on the telephone.
- Know how to deal with customers calling on the telephone.
- Know how to deal with communication problems whilst on the telephone
3
Prioritisation Skills
Verified
Key Learning Objectives:
- Know the importance of prioritise skills.
- Know how to plan and prioritise tasks
4
Professional Behaviour in an Office Environment
Verified
Key Learning Objectives:
- Be able to conduct self appropriately in an office environment.
- Know about the rules that organisations have relating to confidentiality and security
5
Reception and Filing Skills
Verified
Key Learning Objectives:
- Be able to carry out reception duties in an office environment.
- Be able to carry out basic filing in an office environment
6
Using Communication Skills in a Workplace
Verified
Key Learning Objectives:
- Be able to use communication in a work place.
- Be able to identify what communication skills they need to develop for a work place.
- Be able to develop communication skills in a work place.
- Be able to review their learning
7
Using Office Equipment in a Business Environment
Verified
Key Learning Objectives:
- Know what equipment and resources are needed to carry out routine office tasks.
- Be able to use equipment under supervision
8
Writing for Different Purposes in the Workplace
Verified
Key Learning Objectives:
- Recognise writing formats used in the workplace.
- Understand that the reasons for writing at work.
- Be able to present information in different writing formats
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6083/5
- Regulated Status
- Available to learners
- Awarding Body
- Open Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Aug 2020