Open Awards
Level 1
QN: 600/2318/1
Curriculum Active
Open Awards Level 1 Award in Retail Knowledge (RQF)
Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 361 hours.
Qualification Level
Level 1
Awarding Body
Open Awards
Syllabus Units
23 Units
Guided Hours
361 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Being Responsible for Other People's Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used.
- Understand the importance of handling other people’s money responsibly.
- Know procedures that might apply when responsible for other people’s money.
- Be able to handle financial transactions responsibly
2
Introduction to Manual Handling and Vehicle Loading in a Retail Setting
Verified
Key Learning Objectives:
- Know manual handling of goods processes and procedures in a retail setting.
- Know vehicle loading procedures in a retail setting.
- Be able to manually handle goods safely.
- Be able to load a vehicle
3
Moving or Handling Goods Manually in a Retail Environment
Verified
Key Learning Objectives:
- Be able to confirm with appropriate people the goods that require moving or handling.
- Be able to manually move or handle the goods.
- Be able to identify any problems with moving or handling the goods manually and take appropriate action to deal with them.
4
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to select a suitable enterprise activity.
- Know appropriate roles and skills required for the enterprise activity.
- Understand the costs involved in producing and selling a product or service.
- Know appropriate promotional techniques
5
Recognising and Supporting Equality and Diversity at Work
Verified
Key Learning Objectives:
- Understand what is meant by equality and diversity at work.
- Understand equal opportunities at work.
- Recognise the need for positive approaches that support equality and diversity
6
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to increase the likelihood of success in an enterprise activity.
- Be able to complete an enterprise activity.
- Be able to review the success of the enterprise activity
7
Understand How a Retail Business Maintain Health, Safety and Security on its Premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business.
- Know how health and safety are maintained on the premises of a retail business.
- Know how cash and stock are kept secure on the premises of a retail business
8
Understand how Individuals and Teams Contribute to the Effectiveness of a Retail Business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer.
- Know the characteristics of effective team working in retail business.
- Understand a range of activities for improving own skills and performance
9
Understand the Business of Retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type.
- Understand the range of retail occupations.
- Understand the retail supply chain.
- Understand how customers’ concerns influence the products and services offered by retailers
10
Understand the Control, Handling and Replenishment of Stock in a Retail Business
Verified
Key Learning Objectives:
- Understand the principles of stock control .
- Understand how to move, handle and store stock.
- Understand procedures for replenishing stock
11
Understand the Retail Selling Process
Verified
Key Learning Objectives:
- Understand the selling process.
- Understand how to find out what the customer wants.
- Understand how product information can be used to promote sales
12
Understanding Customer Service in the Retail Sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer services is adapted to meet the needs of individual customers
- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
13
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know how health and safety are maintained on the premises of a retail business
- Know how cash and stock are kept secure on the premises of a retail business
14
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer
- Know the characteristics of effective team working in retail business
- Understand a range of activities for improving own skills and performance
15
Understanding Retail Consumer Law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers
- Know the main provision for the protection of consumers from unfair trading practices.
- Know the main provisions of consumer credit legislation in relation to retail.
- Know the main provisions of data protection legislation in relation to retail.
- Know the main provisions of the law relating to the sale of licensed and age-restricted products.
- Understand the consequences for businesses and employers of contravening retail law
16
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type
- Understand the range of retail occupations
- Understand the retail supply chain
- Understand the contribution which the retail sector makes to the economy of the United Kingdom
- Understand how customers’ concerns influence the products and services offered by retailers
17
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control
- Understand how to move, handle and store stock
- Understand procedures for replenishing stock
18
Understanding the Handling of Customer Payments in Retail Business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers.
- Understand the risks involved in handling payments.
- Understand the cashier’s responsibility for providing service at the payment point.
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
19
Understanding the Retail Selling Process
Verified
Key Learning Objectives:
- Understand the selling process
- Understand how to find out what the customer wants
- Understand how product information can be used to promote sales
20
Wrap and Pack Goods for Customers in a Retail Environment
Verified
Key Learning Objectives:
- Know about the types of packaging that can be used in a retail environment.
- Know the importance of minimising and disposing of waste in a retail environment.
- Be able to package goods for customers in a retail environment
Regulatory & Verification Details
- Qualification Number (QN)
- 600/2318/1
- Regulated Status
- Available to learners
- Awarding Body
- Open Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2011