Open Awards
Level 1
QN: 600/2317/X
Curriculum Active
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 421 hours.
Qualification Level
Level 1
Awarding Body
Open Awards
Syllabus Units
29 Units
Guided Hours
421 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Being Responsible for Other People's Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used.
- Understand the importance of handling other people’s money responsibly.
- Know procedures that might apply when responsible for other people’s money.
- Be able to handle financial transactions responsibly
2
Being Responsible for Other People’s Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used
- Understand the importance of handling other people’s money responsibly
- Know procedures that might apply when responsible for other people’s money
- Be able to handle financial transactions responsibly
3
Introduction to Manual Handling and Vehicle Loading in a Retail Setting
Verified
Key Learning Objectives:
- Know manual handling of goods processes and procedures in a retail setting.
- Know vehicle loading procedures in a retail setting.
- Be able to manually handle goods safely.
- Be able to load a vehicle
4
Moving or Handling Goods Manually in a Retail Environment
Verified
Key Learning Objectives:
- Be able to confirm with appropriate people the goods that require moving or handling.
- Be able to manually move or handle the goods.
- Be able to identify any problems with moving or handling the goods manually and take appropriate action to deal with them.
5
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the Retail Selling Process
Verified
Key Learning Objectives:
- Describe the five steps of the selling model
- Explain how each step of the selling model contributes to a successful sale
- Apply questioning techniques to identify customer needs
- Evaluate the benefits of using product knowledge in the selling process
- Demonstrate how to close a sale effectively
6
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control, Understand how to move, handle and store stock, Understand procedures for replenishing stock
7
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Identify potential retail enterprise activities suitable for a specific target market.
- Describe the roles and skills required for effective teamwork in an enterprise activity.
- Explain the direct and indirect costs involved in producing and selling a retail product or service.
- Select appropriate promotional techniques for a given retail venture.
- Calculate simple profit margins based on estimated costs and selling price.
- Outline a basic plan for a retail enterprise including idea, costs, and promotion.
8
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understand how Individuals and Teams Contribute to the Effectiveness of a Retail Business
Verified
Key Learning Objectives:
- Identify key employment rights and responsibilities of employees and the employer in retail.
- Explain the characteristics of effective team working in a retail business.
- Describe a range of activities for improving own skills and performance in retail.
- Analyze how individual roles contribute to the overall effectiveness of a retail organisation.
- Evaluate the impact of team collaboration on retail business outcomes.
9
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Wrap and Pack Goods for Customers in a Retail Environment
Verified
Key Learning Objectives:
- Know about the types of packaging that can be used in a retail environment.Know the importance of minimising and disposing of waste in a retail environment.Be able to package goods for customers in a retail environment
10
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers, Know the main provisions for the protection of consumers from unfair trading practices, Know the main provisions of consumer credit legislation in relation to retail, Know the main provisions of data protection legislation in relation to retail, Know the main provisions of the law relating to the sale of licensed and age-restricted products, Understand the consequences for businesses and employees of contravening retail law
11
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the Handling of Customer Payments in Retail Business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers.Understand the risks involved in handling payments.Understand the cashier’s responsibility for providing service at the payment point.Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
12
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Being Responsible for Other People’s Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used, Understand the importance of handling other people’s money responsibly, Know procedures that might apply when responsible for other people’s money, Be able to handle financial transactions responsibly
13
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business, Know how health and safety are maintained on the premises of a retail business, Know how cash and stock are kept secure on the premises of a retail business
14
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the Business of Retail
Verified
Key Learning Objectives:
- 1. Understand how retail outlets differ in size and type 2.Understand the range of retail occupations 3.Understand the retail supply chain 4.Understand how customers’ concerns influence the products and services offered by retailers
15
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the selling process, Understand how to find out what the customer wants, Understand how product information can be used to promote sales
16
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer, Know the characteristics of effective team working in retail business, Understand a range of activities for improving own skills and performance
17
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Being Responsible for Other People's Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used.Understand the importance of handling other people’s money responsibly.Know procedures that might apply when responsible for other people’s money.Be able to handle financial transactions responsibly
18
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business, Understand what gives customers a positive initial impression of a retail business and its staff, Understand how customer service is adapted to meet the needs of individual customers, Understand the importance of communication to the delivery of customer service, Understand a variety of customer complaints and problems
19
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type, Understand the range of retail occupations, Understand the retail supply chain, Understand the contribution which the retail sector makes to the economy of the United Kingdom, Understand how customers’ concerns influence the products and services offered by retailers
20
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers, Understand the risks involved in handling payments, Understand the cashier’s responsibility for providing service at the payment point, Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
21
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding Customer Service in the Retail Sector
Verified
Key Learning Objectives:
- 1. Understand the importance of customer service to a retail business2.Understand what gives customers a positive initial impression of a retail business and its staff3. Understand how customer services is adapted to meet the needs of individual customers4. Understand the importance of communication to the delivery of customer service5. Understand a variety of customer complaints and problems
22
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understanding Retail Consumer Law
Verified
Key Learning Objectives:
- Explain how consumer legislation protects the rights of customers in retail transactions.
- Identify the main provisions of legislation protecting consumers from unfair trading practices.
- Describe the main provisions of consumer credit legislation relevant to retail.
- Outline the main provisions of data protection legislation affecting retail businesses.
- Summarize the main provisions of the law relating to the sale of licensed and age-restricted products.
- Evaluate the consequences for businesses and employers of contravening retail law.
23
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Identify factors that contribute to the success of an enterprise activity
- Plan an enterprise activity, including setting objectives and identifying resources
- Carry out an enterprise activity, following the plan and adapting as necessary
- Review the success of an enterprise activity against the original objectives
- Suggest improvements for future enterprise activities based on the review
24
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Introduction to Manual Handling and Vehicle Loading in a Retail Setting
Verified
Key Learning Objectives:
- Identify manual handling processes and procedures in a retail setting.
- Describe vehicle loading procedures that ensure safety and load integrity.
- Demonstrate safe manual handling techniques for moving goods.
- Perform vehicle loading tasks following correct procedures.
- Explain the legal requirements for manual handling and vehicle loading under UK health and safety law.
- Assess manual handling risks and recommend appropriate control measures.
25
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Identify key factors that contribute to the success of a retail enterprise activity.
- Develop a simple business plan for a retail-focused enterprise project.
- Apply basic marketing techniques to promote an enterprise activity.
- Demonstrate effective teamwork and communication during the execution of the activity.
- Evaluate the outcomes of the enterprise activity against initial objectives.
- Recommend improvements based on a review of the enterprise activity.
26
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Recognising and Supporting Equality and Diversity at Work
Verified
Key Learning Objectives:
- Understand what is meant by equality and diversity at work.
- Understand equal opportunities at work.
- Recognise the need for positive approaches that support equality and diversity.
27
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understand How a Retail Business Maintain Health, Safety and Security on its Premises
Verified
Key Learning Objectives:
- Identify the main provisions of the Health and Safety at Work Act relevant to retail businesses.
- Describe common health and safety hazards found in a retail environment.
- Outline procedures for reporting accidents and near misses in a retail setting.
- Explain methods used to maintain security of cash on retail premises.
- Describe how stock is protected from theft and damage in a retail business.
- List employee responsibilities for maintaining health and safety at work.
28
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Moving or Handling Goods Manually in a Retail Environment
Verified
Key Learning Objectives:
- Confirm with appropriate personnel the specific goods to be moved or handled, including any special instructions.
- Demonstrate correct manual handling techniques to move goods safely, minimizing risk of injury and damage.
- Assess the load and environment to identify potential problems or hazards prior to and during manual handling.
- Take appropriate remedial action when problems are identified, such as adjusting the load, using mechanical aids, or reporting to a supervisor.
- Apply relevant health and safety legislation and organizational policies to manual handling activities in a retail setting.
29
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understand the Control, Handling and Replenishment of Stock in a Retail Business
Verified
Key Learning Objectives:
- Explain the key principles of stock control including FIFO, LIFO, and just-in-time.
- Demonstrate safe techniques for moving and handling stock manually.
- Describe appropriate storage conditions for different types of stock.
- Outline the steps involved in replenishing stock on the shop floor and back areas.
- Identify the consequences of poor stock control on a retail business.
- Apply stock rotation procedures to maintain product quality and reduce waste.
30
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understand the Business of Retail
Verified
Key Learning Objectives:
- Identify the main categories of retail outlets by size and type, providing examples.
- Describe the key roles and responsibilities within a retail organisation.
- Explain the sequence of activities in the retail supply chain from production to point of sale.
- Analyse how customer concerns can lead to changes in a retailer’s product range or service delivery.
31
Open Awards Level 1 Certificate in Retail Knowledge (RQF)
Understand the Retail Selling Process
Verified
Key Learning Objectives:
- Identify the key stages of the retail selling process in a typical retail environment.
- Describe techniques for establishing customer needs and preferences during a sale.
- Explain how product features and benefits can be used to promote sales and match customer requirements.
- Demonstrate appropriate methods for handling common customer objections during the selling process.
- Apply effective communication skills to close a sale and ensure customer satisfaction.
32
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to select a suitable enterprise activity
- Know appropriate roles and skills required for the enterprise activity
- Understand the costs involved in producing and selling a product or service
- Know appropriate promotional techniques
33
Recognising and Supporting Equality and Diversity at Work
Verified
Key Learning Objectives:
- Understand what is meant by equality and diversity at work.
- Understand equal opportunities at work.
- Recognise the need for positive approaches that support equality and diversity
34
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to increase the likelihood of success in an enterprise activity
- Be able to complete an enterprise activity
- Be able to review the success of the enterprise activity
35
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to increase the likelihood of success in an enterprise activity.
- Be able to complete an enterprise activity.
- Be able to review the success of the enterprise activity
36
Understand How a Retail Business Maintain Health, Safety and Security on its Premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business.
- Know how health and safety are maintained on the premises of a retail business.
- Know how cash and stock are kept secure on the premises of a retail business
37
Understand how Individuals and Teams Contribute to the Effectiveness of a Retail Business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer.
- Know the characteristics of effective team working in retail business.
- Understand a range of activities for improving own skills and performance
38
Understand the Business of Retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type.
- Understand the range of retail occupations.
- Understand the retail supply chain.
- Understand how customers’ concerns influence the products and services offered by retailers
39
Understand the Control, Handling and Replenishment of Stock in a Retail Business
Verified
Key Learning Objectives:
- Understand the principles of stock control .
- Understand how to move, handle and store stock.
- Understand procedures for replenishing stock
40
Understand the Retail Selling Process
Verified
Key Learning Objectives:
- Understand the selling process.
- Understand how to find out what the customer wants.
- Understand how product information can be used to promote sales
41
Understanding Customer Service in the Retail Sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer services is adapted to meet the needs of individual customers
- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
42
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know how health and safety are maintained on the premises of a retail business
- Know how cash and stock are kept secure on the premises of a retail business
43
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer
- Know the characteristics of effective team working in retail business
- Understand a range of activities for improving own skills and performance
44
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
45
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type
- Understand the range of retail occupations
- Understand the retail supply chain
- Understand the contribution which the retail sector makes to the economy of the United Kingdom
- Understand how customers’ concerns influence the products and services offered by retailers
46
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control
- Understand how to move, handle and store stock
- Understand procedures for replenishing stock
47
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
48
Understanding the Handling of Customer Payments in Retail Business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers.
- Understand the risks involved in handling payments.
- Understand the cashier’s responsibility for providing service at the payment point.
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
49
Understanding the Retail Selling Process
Verified
Key Learning Objectives:
- Understand the selling process
- Understand how to find out what the customer wants
- Understand how product information can be used to promote sales
50
Wrap and Pack Goods for Customers in a Retail Environment
Verified
Key Learning Objectives:
- Know about the types of packaging that can be used in a retail environment.
- Know the importance of minimising and disposing of waste in a retail environment.
- Be able to package goods for customers in a retail environment
Regulatory & Verification Details
- Qualification Number (QN)
- 600/2317/X
- Regulated Status
- Available to learners
- Awarding Body
- Open Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2011