Open Awards

Level 2

QN: 601/7562/X

Curriculum Active

Open Awards Level 2 Certificate in Skills for Business (RQF)

Official qualification regulated by Ofqual, awarded by Open Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 2174 hours.

Qualification Level

Level 2

Awarding Body

Open Awards

Syllabus Units

102 Units

Guided Hours

2174 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Accounting Principles

Verified

Key Learning Objectives:

Understand accounting principles, the reasons for keeping accounts and the documents involved in financial transactions., Understand how a trail balance and adjustments are used to prepare a trading and profit and loss account and a balance sheet., Use a trial balance to prepare management accounts for limited companies., Understand the roles of internal and external audits., Explain how an organisation should manage its fixed and working capital and the implications of failing to do so effectively., Using ratios, analyse the financial statements of a given organisation and evaluate their reliability as a key indicator of performance.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Assess the Potential to Export

Verified

Key Learning Objectives:

Be able to assess the capability of a business to export., Be able to undertake a SWOT analysis of the potential of a business to export., Be able to review the usefulness of external sources of advice and guidance for exporting.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Assessing own Suitability for Enterprise

Verified

Key Learning Objectives:

Understand what is meant by self employment., Understand the risks involved in self employment., Understand the skills, knowledge and abilities needed for starting and running own enterprise.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Assessing Your Capacity to Start and Run a Business

Verified

Key Learning Objectives:

Identify the key skills required to run a business successfully
Explain the time commitment involved in running a business
Evaluate personal skills and time availability against the demands of running a business
Identify areas for personal development to improve readiness for business ownership

Open Awards Level 2 Certificate in Skills for Business (RQF)

Attracting Customers through Marketing

Verified

Key Learning Objectives:

Explain the key elements of the marketing mix (7Ps).
Describe the purpose and benefits of conducting market research.
Design a market research questionnaire or survey for a business venture.
Conduct a basic competitor analysis using given business data.
Calculate product/service prices using cost-plus and competitor-based methods.
Create a brand identity for a product or service, including logo and tagline.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Book-Keeping and Accounts

Verified

Key Learning Objectives:

Be able to prepare ledger accounts., Be able to prepare control accounts., Be able to correct errors in business accounts., Be able to differentiate between capital and revenue expenditure., Be able to record depreciation., Be able to make year end adjustments in business accounts., Be able to prepare and complete a trail balance.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Building a Website

Verified

Key Learning Objectives:

Create a logical website structure with appropriate file organization and navigation.
Apply CSS styles to control layout, typography, and color across web pages.
Use website software tools to prepare and integrate text, images, and other media.
Publish a website to a web server and verify its functionality.
Evaluate the usability and accessibility of a published website.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Building and Managing Workplace Relationships

Verified

Key Learning Objectives:

Understand acceptable boundaries to behaviour in the workplace.Know how to recognise and respond to different behaviours.Know how to give and respond to constructive criticism.Understand how conflict can be dealt with constructively in the workplace.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Building Working Relationships with Customers

Verified

Key Learning Objectives:

Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole.Understand why organisations normally have protocols for dealing with customers.Interact positively with customers in line with given protocols

Open Awards Level 2 Certificate in Skills for Business (RQF)

Business Culture and Responsibilities

Verified

Key Learning Objectives:

Identify practical methods for reducing waste and energy consumption in a business setting
Explain the business benefits of maintaining a diverse and inclusive workforce
Apply procedures to ensure confidentiality when handling personal or business data
Describe relevant legislation relating to sustainability, diversity, and data protection
Demonstrate appropriate behaviour that respects diversity and maintains security in a simulated business scenario

Open Awards Level 2 Certificate in Skills for Business (RQF)

Business Finance

Verified

Key Learning Objectives:

Understand the sources of finance available to a business., Understand financial capital investment appraisal., Know how to apply cost-benefit analysis to investment decisions.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Coaching Skills

Verified

Key Learning Objectives:

Understand a range of coaching techniques and how they are used to improve performance., Be able to plan a coaching programme to meet specified needs., Be able to deliver a coaching programme., Be able to review a coaching programme.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Communication in the Workplace

Verified

Key Learning Objectives:

Understand the importance of positive verbal and non-verbal interaction in the workplace.Be able to demonstrate positive verbal and non-verbal interaction.Be able to produce positive written communications in the workplace

Open Awards Level 2 Certificate in Skills for Business (RQF)

Communication Skills for Business

Verified

Key Learning Objectives:

Be able to write a formal letter., Be able to communicate effectively on the telephone., Be able to take part in a meeting.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Communication Skills for Group and Teamwork

Verified

Key Learning Objectives:

Identify the different roles and responsibilities within a group
Explain the importance of clear communication in a group
Demonstrate effective verbal communication skills in a group discussion
Demonstrate effective non-verbal communication skills in a group setting
Apply active listening techniques when working with others
Co-operate with others to achieve a shared goal
Resolve conflicts constructively within a group

Open Awards Level 2 Certificate in Skills for Business (RQF)

Complying with Legal, Regulatory and Ethical Requirements in a Marketing Role

Verified

Key Learning Objectives:

Understand the legal, regulatory and ethical requirements in a sales or marketing role., Be able to comply with organisational policies and procedures for legal, regulatory and ethical requirements in a sales or marketing role.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Computerised Accounting

Verified

Key Learning Objectives:

Enter accounting data at the beginning of an accounting period., Record customer transactions., Record supplier transactions., Record and reconcile bank and cash transactions., Be able to use journals to enter accounting transactions., Produce reports., Maintain the safety and security of data held in the computerised accounting system.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Computerised Accounting Software

Verified

Key Learning Objectives:

Access, enter and edit accounting information, Select and use tools and techniques to process business transactions, Produce accounting documents and summary reports to meet requirements

Open Awards Level 2 Certificate in Skills for Business (RQF)

Conflict Resolution

Verified

Key Learning Objectives:

Identify factors that contribute to conflict in a business environment.
Explain different responses to conflict and their potential outcomes.
Analyse how communication styles can affect a conflict situation.
Describe the key components of conflict resolution.
Evaluate the role of a third party in resolving conflict.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Considering a Business Idea

Verified

Key Learning Objectives:

Understand potential markets for business ventures., Understand methods of selling products/services., Understand how to fund specific business ventures., Be able to choose names for business ventures.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Creating an Online Presence for your Business

Verified

Key Learning Objectives:

Know how to build a website for the business., Know customer expectations for the online experience., Understand the range of online options suitable for the business., Plan a successful launch online.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Critical Thinking

Verified

Key Learning Objectives:

Define critical analysis and its key components
Explain the importance of critical analysis in business decision-making
Apply critical analysis techniques to deconstruct a given concept
Evaluate the credibility of sources used in forming opinions
Identify assumptions and biases in a given argument
Construct a reasoned argument based on critical analysis

Open Awards Level 2 Certificate in Skills for Business (RQF)

Customer Service

Verified

Key Learning Objectives:

Explain the benefits of good customer service to an organisation
Describe the consequences of poor customer service
Evaluate the importance of first impressions in customer service
Demonstrate positive verbal communication techniques
Demonstrate positive non-verbal communication techniques

Open Awards Level 2 Certificate in Skills for Business (RQF)

Developing a Business Plan

Verified

Key Learning Objectives:

Be able to develop a business plan.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Developing an Idea for a Product or Service

Verified

Key Learning Objectives:

Identify market needs and opportunities for a new product or service.
Evaluate the feasibility and potential profitability of a business idea.
Develop a structured business case outlining the value proposition and operational requirements.
Prepare financial projections and break-even analysis for the proposed business idea.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Developing Enterprise Skills

Verified

Key Learning Objectives:

Identify a viable product or service to market and sell.
Plan an enterprise activity, including resource allocation and risk assessment.
Execute an enterprise activity, managing operations and responding to challenges.
Evaluate the success of an enterprise activity against objectives and suggest improvements.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Developing Leadership Skills

Verified

Key Learning Objectives:

Understand the key characteristics of an effective leader.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Understand the skills involved in being an effective leader.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Developing the relationship of leader and team member.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2), Demonstrate the ability to lead.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)

Open Awards Level 2 Certificate in Skills for Business (RQF)

Developing Meeting Skills

Verified

Key Learning Objectives:

Understand that there are different purposes to the meeting.Understand meeting conventions and processes.Be able to participate in a meeting

Open Awards Level 2 Certificate in Skills for Business (RQF)

Effective Leadership Skills

Verified

Key Learning Objectives:

Understand the skills and characteristics involved in being an effective leader., Understand the relationship between a team leader and team member., Be able to use effective team leader skills.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Exploring Franchising Opportunities.

Verified

Key Learning Objectives:

Define franchising and identify its key characteristics.
Outline the rights and responsibilities of a franchisee within a franchise agreement.
Calculate the typical start-up and ongoing costs associated with a franchise.
Apply a systematic method to compare and contrast different franchise opportunities.
Justify the suitability of a chosen franchise for a given personal or market context.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Financial Considerations for a New Business

Verified

Key Learning Objectives:

Know how to estimate the income and expenditure of a business, Know how to estimate profit and loss for a business, Know the financial information that needs to be recorded for a business, Understand the basic principles of cashflow, Identify potential sources of finance for a business

Open Awards Level 2 Certificate in Skills for Business (RQF)

Generating and Qualifying Sales Leads

Verified

Key Learning Objectives:

Understand the practices, legislation. regulation and codes of practice that relate to generating and qualifying sales leads., Understand the process of generating and qualifying sales leads., Be able to prospect for customers.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Health, Safety and First Aid at Work

Verified

Key Learning Objectives:

Explain the health and safety requirements relevant to own workplace surroundings
Identify the main elements of COSHH and their application in the workplace
Describe common workplace accidents and methods to prevent them
Demonstrate appropriate responses to first aid incidents
Perform resuscitation techniques and the recovery position correctly
Apply safe techniques for handling and moving inanimate loads

Open Awards Level 2 Certificate in Skills for Business (RQF)

Identify and Understand a Client's Brand Strategy

Verified

Key Learning Objectives:

Know how a client defines themselves., Be able to define the client's brand model, strategy and value for the business., Be able to support brand development using brand and design tools., Be able to review and refine the brand value through market research and stakeholder engagement.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Identifying the Resources and Location for a Business Venture

Verified

Key Learning Objectives:

Be able to plan resources required by business ventures to start-up., Understand the cost of items and resources that businesses require on an ongoing basis., Be able to select locations for businesses.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Imaging Software

Verified

Key Learning Objectives:

Obtain images from a variety of sources and insert them into a document or project.
Combine information, such as text and graphics, to create a composite image.
Use imaging software tools to create, manipulate, and edit images to meet a given brief.
Select appropriate file formats for different uses.
Apply basic image editing techniques such as cropping, resizing, and color adjustment.
Evaluate the suitability of images for a given purpose.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Importance of Business Plans

Verified

Key Learning Objectives:

Understand the importance of business plans., Know how to produce business plans., Understand the process of monitoring business plans.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Improve Your Business Skills

Verified

Key Learning Objectives:

Understand how developing your skills and knowledge can help your business, Understand how to improve your business skills and knowledge

Open Awards Level 2 Certificate in Skills for Business (RQF)

Induction and Coaching in the Workplace

Verified

Key Learning Objectives:

Explain the purpose and benefits of a structured induction process for new team members.
Describe the key components of an effective induction programme.
Identify the roles and responsibilities of managers, HR, and team members in the induction process.
Explain the principles of effective coaching and how they differ from other development methods.
Apply a recognised coaching model to plan a coaching session for an individual.
Evaluate the effectiveness of induction and coaching activities in supporting team integration and individual development.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Initial Business Planning

Verified

Key Learning Objectives:

Know how to identify a market for a product or service., Know how to conduct financial planning., Know how to plan human resources when building a business., Know how to produce a business plan.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Innovation in a Business Environment

Verified

Key Learning Objectives:

Review existing working practices to identify inefficiencies and areas for innovation.
Apply criteria to assess the feasibility of a proposed business idea.
Communicate innovative ideas using appropriate formats and persuasive techniques.
Evaluate the potential impact of an innovative idea on business outcomes.
Synthesise feedback from stakeholders to refine an idea.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Interpersonal Skills

Verified

Key Learning Objectives:

Be able to identify personal skills., Know about stress in self., Know about different types of criticism., Know about body language., Know how to respond to different behaviours.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Introduction to Human Resources

Verified

Key Learning Objectives:

Describe the main objectives of the HR function in a business context.
Explain the importance of effective recruitment for organisational success.
Identify and describe tools used for workforce planning and management.
Explain the importance of equal opportunities and valuing diversity in the workplace.
Evaluate the impact of poor recruitment on a business.
Analyse how workforce planning tools can improve business efficiency.
Assess the benefits of a diverse workforce to a business.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Introduction to Leadership Skills

Verified

Key Learning Objectives:

Understand the skills, qualities and values needed by an effective leader., Understand how to motivate participants., Understand how to manage participant behaviour.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Introduction to Marketing

Verified

Key Learning Objectives:

Understand the role of marketing within a business.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Leadership and Management for Business

Verified

Key Learning Objectives:

Describe the roles and responsibilities of managers in a business context.
Explain the importance of effective leadership to business success.
Compare different leadership and management styles.
Demonstrate leadership and management skills in a practical scenario.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Maintain and Develop Personal Performance

Verified

Key Learning Objectives:

Assess own performance against job requirements and personal objectives
Set SMART targets for improving personal performance
Identify development opportunities to enhance skills and knowledge
Create a personal development plan with clear actions and timelines
Apply techniques to manage time and prioritise tasks effectively
Evaluate the impact of personal development activities on performance

Open Awards Level 2 Certificate in Skills for Business (RQF)

Managing a Budget

Verified

Key Learning Objectives:

Understand responsibilities for managing a budget., Know how to budget plan for an activity/project., Know how to manage a budget.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Managing a Project

Verified

Key Learning Objectives:

Identify the key components of a project plan
Explain the importance of setting SMART objectives in project planning
Describe methods for monitoring project progress
Apply techniques to track project milestones and deliverables
Evaluate the effectiveness of a completed project against its objectives
Recommend improvements for future projects based on review findings

Open Awards Level 2 Certificate in Skills for Business (RQF)

Managing Cashflow, Keeping your Business Healthy

Verified

Key Learning Objectives:

Understand cash and the cash budget., Understand how to monitor and control cashflows., Understand the relationship between cashflow and credit customers.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Marketing

Verified

Key Learning Objectives:

Explain the concept of marketing and its importance in business
Describe the stages of product development
Evaluate different market research methods
Apply the marketing mix to a given product or service
Develop a marketing strategy for a specific target market

Open Awards Level 2 Certificate in Skills for Business (RQF)

Marketing and Sales for a Product or Service

Verified

Key Learning Objectives:

Identify appropriate methods for assessing the market for a product or service
Explain the importance of market research in identifying customer needs
Describe different promotional methods used to promote a product or service
Select appropriate promotional methods for a given product or service
Explain the role of sales techniques in selling a product or service
Apply sales techniques to a given sales scenario

Open Awards Level 2 Certificate in Skills for Business (RQF)

Marketing Research

Verified

Key Learning Objectives:

1.Understand the role of marketing research in organisations2.Know about primary and secondary information sources 3.Know how to use techniques for analysing marketing research information4.Know how to present marketing research information

Open Awards Level 2 Certificate in Skills for Business (RQF)

Mentoring Skills

Verified

Key Learning Objectives:

Understand the stages of the 'mentoring' relationship, Understand a range of techniques to make mentees feel comfortable and at ease, Understand the boundaries of a mentoring relationship, Understand when and to who referrals should be made

Open Awards Level 2 Certificate in Skills for Business (RQF)

Negotiation Skills

Verified

Key Learning Objectives:

Know the difference between negotiation and debate.Know about different tactics people use to stall or halt the decision making process.Know about constructive and destructive behaviour in times of conflict.Be able to use strategies for negotiation.Know about the differing roles in negotiation situations.Know about the application of the stages of successful negotiation

Open Awards Level 2 Certificate in Skills for Business (RQF)

Planning the Financial Management of a Business Venture

Verified

Key Learning Objectives:

Understand sources of funding for business ventures., Understand how to organise financial documents., Be able to produce personal expenditure budgets., Be able to estimate cashflow forecasts for business ventures., Be able to estimate profit for business ventures., Be able to summarise the financial position of business ventures.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Presentation Skills

Verified

Key Learning Objectives:

Know how to prepare for a presentation, Know how to deliver a presentation

Open Awards Level 2 Certificate in Skills for Business (RQF)

Principles of Booking Travel and Making Travel Arrangements

Verified

Key Learning Objectives:

Describe the information required from a traveller before a booking can be made
Explain the factors that influence the choice of travel provider and itinerary
Outline the procedures for confirming and recording a travel booking
Identify the documentation required to support a business travel arrangement
Apply appropriate communication methods when liaising with travel suppliers
Evaluate the importance of accuracy and cost control when booking travel for others

Open Awards Level 2 Certificate in Skills for Business (RQF)

Principles of Digital Marketing

Verified

Key Learning Objectives:

1. Understand the role of digital marketing2. Understand the use of search engine optimisation (SEO)3. Understand the requirements of marketing research using the internet4. Understand the uses of digital marketing devices and messages5. Understand how to use digital technology for marketing purposes

Open Awards Level 2 Certificate in Skills for Business (RQF)

Principles of Marketing Theory

Verified

Key Learning Objectives:

1.Understanding Marketing theories2.Understand the value of Marketing

Open Awards Level 2 Certificate in Skills for Business (RQF)

Principles of Presentations and Demonstrations in Sales

Verified

Key Learning Objectives:

Understand how to prepare for a sales presentation or demonstration, Understand how to deliver a sales presentation or demonstration, Understand the role of evaluating sales presentations/demonstrations

Open Awards Level 2 Certificate in Skills for Business (RQF)

Principles of Working in Business Administration

Verified

Key Learning Objectives:

Know sources of information and advice on an industry, occupation, training and career pathway., Understand the purpose and structure of business organisations., Understand the role of an administrator.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Produce Business Documents

Verified

Key Learning Objectives:

Understand how to prepare business documents., Be able to prepare business documents., Be able to distribute business documents.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Promotion of Products and Services through Social Media

Verified

Key Learning Objectives:

Know the benefits of using social media to conduct market research., Know the benefits and risks of promoting a product or service through social media., Know how social media applications are used., Be able to create a social networking profile for a product or service., Be able to use a social network to communicate with others to promote a product or service.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Protection and Safeguarding

Verified

Key Learning Objectives:

Know the responsibilities of organisations, and those working for or on behalf of them, in relation to protection and safeguarding.Know about good practice in keeping individuals, customers or clients safe or at reduced risk of harm.Know about different forms of abuse.Know how to respond to disclosure or suspicion of abuse.Know about information and support in relation to abuse

Open Awards Level 2 Certificate in Skills for Business (RQF)

Recognising Leadership Skills

Verified

Key Learning Objectives:

Describe the key characteristics of effective leadership.
Explain the importance of leadership skills in a business environment.
Identify personal leadership skills and areas for development.
Compare different leadership styles and their effectiveness.
Evaluate the impact of effective leadership on team performance.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Research Skills

Verified

Key Learning Objectives:

Describe different types of research methods and their uses
Explain the advantages and limitations of primary and secondary research
Plan a piece of research to meet a given objective
Apply appropriate data collection techniques
Report research findings in a structured format
Evaluate the research process and outcomes

Open Awards Level 2 Certificate in Skills for Business (RQF)

Researching your Market

Verified

Key Learning Objectives:

Be able to carry out market research., Be able to analyse and interpret data about a market.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Resilience Skills

Verified

Key Learning Objectives:

Understand resilience and its impact., Understand how to develop an individual's resilience., Be able to develop resilience skills.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Responsibilities and Accountability in Governance

Verified

Key Learning Objectives:

Understand practices used for ensuring organisations are effective, responsible and accountable., Understand the methods used to ensure that a governing body meets its responsibilities.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Sales Targets

Verified

Key Learning Objectives:

Explain the purpose of sales targets in a business context
Differentiate between types of sales targets such as revenue, volume, and activity-based targets
Apply the SMART framework to set effective sales targets
Describe methods for monitoring progress towards sales targets
Evaluate the impact of sales targets on employee motivation and performance
Assess the potential negative effects of poorly constructed sales targets on customer service

Open Awards Level 2 Certificate in Skills for Business (RQF)

Setting Business Goals

Verified

Key Learning Objectives:

Be able to set clear business goals

Open Awards Level 2 Certificate in Skills for Business (RQF)

Setting up a Business Online

Verified

Key Learning Objectives:

Understand how businesses operate online.Know issues related to doing business online.Know about different website/online platforms available for a businesses

Open Awards Level 2 Certificate in Skills for Business (RQF)

Skills and Effectiveness in Governance

Verified

Key Learning Objectives:

Understand key features of a governing body., Understand key features of effective meetings.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Sole Trader Final Accounts

Verified

Key Learning Objectives:

Be able to differentiate between sales and purchase accounts., Be able to produce a profit and loss account, that includes adjustments from a given trial balance and calculate net profit., Be able to produce a Sole Traders balance sheet.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Solve Business Problems

Verified

Key Learning Objectives:

Know how to recognise business problems and their causes., Know techniques for solving business problems., Be able to plan a solution to a business problem., Be able to carry out a solution to a business problem., Be able to review a solution to a business problem.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Strategic Leadership for Trustees

Verified

Key Learning Objectives:

Understand the importance of values and mission of a not for profit organisation., Know how trustees guide the strategic direction of a not for profit organisation., Know how to monitor the vision and strategy of an organisation., Know how trustees can support change management.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Strategy and Structures in Governance

Verified

Key Learning Objectives:

Analyse the internal and external factors that determine an organisation's current strategic position.
Evaluate the process of strategic planning including setting objectives and implementing strategies.
Compare the characteristics and governance requirements of different voluntary, community and charitable organisational structures.
Assess the importance of aligning governance structures with an organisation's strategic direction.
Apply strategic planning tools to define a mission and vision for a voluntary sector organisation.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Telesales

Verified

Key Learning Objectives:

Be able to prepare for the sales call, Be able to establish a rapport with the customer, Be able to identify customer requirements, Be able to present products/services to the customer, Be able to deal with sales objections over the phone, Be able to progress the sale, Be able to close the sale

Open Awards Level 2 Certificate in Skills for Business (RQF)

The Role of an Administrator

Verified

Key Learning Objectives:

Understand the role of an administrator in an office., Be able to carry out administrative tasks., Understand key administrative duties., Understand the importance of confidentiality of information.

Open Awards Level 2 Certificate in Skills for Business (RQF)

The Sales Cycle

Verified

Key Learning Objectives:

Understand the sales cycle., Understand how marketing supports the sales cycle., Understand the relationship between the sales cycle and the achievement of sales targets.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understand how to Develop Resilience

Verified

Key Learning Objectives:

Understand the concept of resilience., Understand the need for resilience when seeking employment., Be able to produce a personal development plan to develop resilence.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understand how to Market and Sell a Product or Service

Verified

Key Learning Objectives:

Understand the market, its customers and stakeholders., Understand how to promote and sell a product or service., Understand methods of customer care and after sales service.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Change in the Workplace

Verified

Key Learning Objectives:

Understand that organisations need to respond to change and new directions.Understand how change can create new opportunities

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Finance for Non Financial Managers

Verified

Key Learning Objectives:

Understand the primary financial statements and the linkages between them., Understand the importance of cash management to a business and why cash is different from profit., Be able to interpret the financial health of a business using ratios., Make better financial decisions using budgetary control concepts and contribution.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Finance in a Business Context

Verified

Key Learning Objectives:

Understand ways of financing a new business., Understand how finance is managed in a business context., Know how cash flow is managed in a business.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding How to Sell a Product or Service

Verified

Key Learning Objectives:

Identify methods for assessing market demand and competition for a product or service.
Explain how to differentiate between product features and customer benefits.
Promote the features and benefits of a product or service to a target audience.
Develop a sales plan with achievable targets and timelines.
Evaluate the effectiveness of different promotional techniques.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Laws and Ethics of Selling

Verified

Key Learning Objectives:

Identify the main laws affecting selling in the UK
Explain the purpose of consumer protection legislation
Describe ethical principles in selling
Apply legal and ethical considerations to sales scenarios
Evaluate the impact of unethical selling practices

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Legislative and Regulatory Requirements for an Enterprise

Verified

Key Learning Objectives:

Understand how to comply with legal and regulatory requirements., Understand the law of contract in relation to the provision of goods and services., Understand the relevant health, safety and environmental obligations and their implications to the enterprise., Be able to prevent and control hazards and risks in the enterprise.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Marketing

Verified

Key Learning Objectives:

Understand how marketing is planned in an organisation, Understand how customers can be segmented, Understand how to carry out market research, Understand the marketing mix

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Sales Targets

Verified

Key Learning Objectives:

Understand how sales targets are calculated, Understand the use of sales targets, Understand how to collect sales-related data, Understand how to evaluate sales performance

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Sales Techniques and Processes

Verified

Key Learning Objectives:

Describe the stages of the sales cycle and their purpose.
Explain the buyer decision-making process and its stages.
Apply methods for generating and qualifying sales leads.
Demonstrate effective inbound telephone selling techniques.
Demonstrate effective outbound telephone selling techniques.
Explain the principles of selling face to face.
Apply techniques to close a sale successfully.
Process sales orders accurately and efficiently.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding Selling within a Business Venture

Verified

Key Learning Objectives:

Understand the features of products/services., Understand the benefits of products/services., Know the target customers of businesses., Understand how to gain and keep customers., Understand sales methods for businesses., Understand sales techniques., Understand how to overcome possible customer objections.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding the Financial needs of an Enterprise

Verified

Key Learning Objectives:

Understand the costs involved in starting an enterprise., Understand the importance and methods of keeping financial records., Understand the importance of cashflow and break even analysis.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding the Legal and Regulatory Requirements for Starting and Running an Enterprise

Verified

Key Learning Objectives:

Identify the main legal structures for setting up a business and their key features
Explain the legal requirements for registering a business and obtaining necessary licenses
Describe the tax and National Insurance obligations of a business owner
Outline the key employment rights and responsibilities of an employer
Explain the main health and safety duties of a business owner
Describe the principles of consumer protection and data protection relevant to a business

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding the Relationship Between Sales and Marketing

Verified

Key Learning Objectives:

Analyse how different organisational structures affect the roles and responsibilities of sales and marketing functions.
Evaluate the effectiveness of communication and collaboration between sales and marketing in a given business context.
Explain how the interface between sales and marketing influences product development processes.
Assess the impact of sales and marketing alignment on business performance.
Recommend improvements to the sales and marketing interface to enhance product development outcomes.

Open Awards Level 2 Certificate in Skills for Business (RQF)

Understanding the Uses of Social Media for Business

Verified

Key Learning Objectives:

Understand what is involved in social media, Understand the importance of security and trust when using social media for business, Know the usefulness of social media as a business tool

Open Awards Level 2 Certificate in Skills for Business (RQF)

Undertaking an Enterprise Project

Verified

Key Learning Objectives:

Be able to identify a viable product or service to market and sell.Be able to plan an enterprise activity.Be able to calculate the unit costs.Be able to run an enterprise activity.Be able to evaluate an enterprise activity

Open Awards Level 2 Certificate in Skills for Business (RQF)

Use Digital and Social Media in Marketing Campaigns

Verified

Key Learning Objectives:

Understand planning requirements for the use of digital and social media., Be able to market to target customers using digital and social media.

100

Open Awards Level 2 Certificate in Skills for Business (RQF)

Work Effectively in Accounting and Finance

Verified

Key Learning Objectives:

Explain the key functions of an accounting or payroll department within an organisation.
Demonstrate effective verbal and written communication techniques appropriate to a financial workplace.
Apply strategies for working both independently and as part of a team in a finance context.
Assess personal skills and knowledge gaps to create a development plan aligned with organisational goals.
Use relevant software or tools to process basic financial transactions accurately.
Evaluate the importance of confidentiality and data protection in accounting and payroll roles.

101

Open Awards Level 2 Certificate in Skills for Business (RQF)

Work Experience

Verified

Key Learning Objectives:

Describe the structure and purpose of the organisation selected for the work experience placement.
Explain the learner's own role and responsibilities within the organisation during the placement.
Demonstrate adherence to workplace standards for personal presentation and behaviour.
Apply safe working practices as required by the work environment.
Complete work tasks as requested, following instructions and procedures.

Regulatory & Verification Details

Qualification Number (QN): 601/7562/X
Regulated Status: Available to learners
Awarding Body: Open Awards
Qualification Type: Vocationally-Related Qualification
Operational Start: Sept 2015