Pearson
Level 1
QN: 601/5304/0
Curriculum Active
Pearson BTEC Level 1 Award in Principles of Customer Service
Official qualification regulated by Ofqual, awarded by Pearson. Classified as a Vocationally-Related Qualification. Total guided learning hours: 49 hours.
Qualification Level
Level 1
Awarding Body
Pearson
Syllabus Units
2 Units
Guided Hours
49 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer Service Principles
Verified
Key Learning Objectives:
- Know the importance of good customer service
- Know how customer satisfaction is achieved
- Know how customer service is organised and delivered
2
Understanding How to Work in a Customer Service Role
Verified
Key Learning Objectives:
- Know the standards of professionalism required in customer service roles
- Know how to work in a team in customer service
- Know the information required to deliver effective customer service
- Know how to follow organisational practices and procedures in delivering customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 601/5304/0
- Regulated Status
- Available to learners
- Awarding Body
- Pearson
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2015
- Operational End
- Dec 2027