Pearson
Level 3
QN: 600/0008/9
Curriculum Active
Pearson BTEC Level 3 Award in the Delivery of Conflict Management Training
Official qualification regulated by Ofqual, awarded by Pearson. Classified as a Occupational Qualification. Total guided learning hours: 36 hours.
Qualification Level
Level 3
Awarding Body
Pearson
Syllabus Units
2 Units
Guided Hours
36 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivering scenario-based conflict management training
Verified
Key Learning Objectives:
- Understand the principles of scenario-based conflict management training
- Be able to plan and design scenario-based conflict management training
- Be able to deliver scenario-based conflict management training
- Know how to evaluate own performance
2
Managing conflict in the workplace when dealing with customers, service users or the public
Verified
Key Learning Objectives:
- Know how communication can be used to solve problems and reduce the likelihood of conflict
- Know the factors that influence human responses in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0008/9
- Regulated Status
- Available to learners
- Awarding Body
- Pearson
- Qualification Type
- Occupational Qualification
- Operational Start
- Dec 2010