Pearson
Level 3
QN: 610/4052/6
Curriculum Active
Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland)
Official qualification regulated by Ofqual, awarded by Pearson. Classified as a Vocationally-Related Qualification. Total guided learning hours: 3831 hours.
Qualification Level
Level 3
Awarding Body
Pearson
Syllabus Units
60 Units
Guided Hours
3831 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Copper Cable Jointing and Closure Techniques
Verified
Key Learning Objectives:
- Track and locate underground services using a cable locator., Safely assemble and dismantle portable propane equipment., Construct and maintain joint closures, Construct a temporary joint closure
- Prepare and joint underground copper cables
- Prepare and terminate copper cables
2
Customer Apparatus and Line Installation
Verified
Key Learning Objectives:
- Run cables into the end-user premises and fit main and extension telephone sockets.2. Run dropwires in the BT overhead net
- work.3. Cross connect circuits in primary and secondary cross connection points.4.
- Work safely on wooden poles, steps and ladders.5.
- Carry out manual handling using the kinetic method.
3
Customer Care for IT & Telecoms Professionals
Verified
Key Learning Objectives:
- Evaluate the importance of customer care for IT and Telecoms Professionals
- Develop professional customer relationships, Improve the delivery of service
4
Customer Care in ICT
Verified
Key Learning Objectives:
- Know how to provide customer care by establishing customer relationships, Provide customer care by establishing customer relationships
5
Develop own effectiveness and professionalism
Verified
Key Learning Objectives:
- Develop own personal and professional skills
- Work as a member of a team to achieve defined goals and implement agreed plans
- Understand what is meant by professional practice
- Understand the ethical and legislative environment relating to IT activities, Improve organisational effectiveness
6
Fibre Telecommunications Techniques
Verified
Key Learning Objectives:
- Understand the properties, structures and components included in typical fibre telecommunications networks.
- Understand safe working practices s when working with optical fibre networks
- Know the quality standards and documentation requirements when working on the optical fibre net
- Prepare and install optical fibre components in exchanges and customer premises, Build an external fibre net
- work, How to construct and re-enter a fibre closure
7
Health and Safety in ICT
Verified
Key Learning Objectives:
- Comply with relevant Health & Safety procedures
8
ICT System Operation
Verified
Key Learning Objectives:
- Know the relevant parts of the operating system
- Operate specified parts of the system
9
Installing Telecoms Techniques
Verified
Key Learning Objectives:
- Understand the properties, structures and components included in typical telecommunications networks.2.
- Understand safe working practices when working with telecoms networks.3.
- Know the quality standards and documentation when working on the telecoms net
- Prepare and install telecoms components in telecoms net
10
Interpersonal and written communication
Verified
Key Learning Objectives:
- Send and receive complex information by communicating interpersonally.
- Understand and use written communication techniques, Provide guidance to immediate colleagues on how to communicate information.
11
Introduction to Fibre Telecommunications
Verified
Key Learning Objectives:
- Know the properties, structures and components included in typical fibre telecommunications networks.2.
- Know how to stay safe when working with optical fibre networks.3.
- Understand how to prepare and install optical fibre components in exchanges and customer premises.
12
IT & Telecoms System Management
Verified
Key Learning Objectives:
- Understand how to manage systems
- Review the functionality and management of systems
- Manage systems
13
IT & Telecoms System Operation
Verified
Key Learning Objectives:
- Understand the technical architecture of IT or Telecom systems
- Understand how to specify system operation parameters, Control the operation of systems, Control system maintenance
14
Presentation Software
Verified
Key Learning Objectives:
- Input and combine text and other information within presentation slides
- Use presentation software tools to structure, edit and format slides
- Prepare slides for presentation to meet needs
15
Remote Support for ICT Products or Services
Verified
Key Learning Objectives:
- Understand the role of remote support in the organisation
- Maintain and implement customer support requirements
16
Remote Support for Products and Services
Verified
Key Learning Objectives:
- Understand the organisational requirements for customer care and the supported products and services
- Support products or services.
17
Remote Support for Products or Services
Verified
Key Learning Objectives:
- Know the specified parts of customer care requirements and details of the supported products and services that apply to them, Provide routine support on specified products or services
18
Security of ICT Systems
Verified
Key Learning Objectives:
- Know the common types of security threat to an organisation, its IT system and its data, with relevant methods and procedures for protecting it.
- Apply security measures
- Monitor security procedures
19
Software Installation and Upgrade
Verified
Key Learning Objectives:
- Understand specified parts of the installation/upgrade process
- Install and upgrade software
20
System Management
Verified
Key Learning Objectives:
- Understand how to administer a system, Administer a system and change system configurations
21
System Operation
Verified
Key Learning Objectives:
- Know how to operate the system
- Operate systems
- Maintain and implement system operating procedures.
22
Technical advice and guidance
Verified
Key Learning Objectives:
- Know how to provide technical advice and guidance, Provide reactive technical advice and guidance to customers on a range of topics
23
Technical fault diagnosis
Verified
Key Learning Objectives:
- Understand the processes, methods and information that are used in the diagnostic process
- Be able to diagnose faults with a wide range of causes
- Select remedies for non-routine faults
- Maintain diagnosis and remedy records
24
Testing ICT Systems
Verified
Key Learning Objectives:
- Know technical information about a range of products, testing procedures and associated activities, equipment to be used and the reasons for the test
- Carry out routine testing and assist in other testing
25
Testing IT & Telecoms Systems
Verified
Key Learning Objectives:
- Understand the principles of IT & Telecoms testing
- Plan for the testing of an IT or Telecoms system, Control the testing of system components
- Evaluate test results
26
User Profile Administration
Verified
Key Learning Objectives:
- Know how to assist in the administration of user profiles, Assist in the administration of user profiles
27
Using and Managing BOWMAN systems for Advanced Signallers
Verified
Key Learning Objectives:
- Be able to command a radio detachment
- Operate the Local Area Sub-system (LAS)
- Be able to manage unit/sub-unit signals training, Attend briefings on BOWMAN Digitization functionality
- Manage BOWMAN and non BOWMAN equipment
- Be able to supervise battery charging, Construct an antenna for advanced communications, Advise on communication security and electronic warfare matters
- establish communication using re-broadcast facilities
- Operate the Communication Information Handler (CIH) application
- Operate the Key Encryption Key (KEK) fill Device, Operation Common Battlefield Application Toolset (ComBAT)
28
Using Email
Verified
Key Learning Objectives:
- Use e-mail software tools and techniques to compose and send messages
- Manage incoming email effectively
29
Using the Internet
Verified
Key Learning Objectives:
- Connect to the Internet
- Use browser software to navigate webpages effectively
- Use browser tools to search for information from the Internet
- Use browser software to communicate information online
- Understand the need for safety and security practices when working online
30
Word Processing Software
Verified
Key Learning Objectives:
- Enter, edit and combine text and other information accurately within word processing documents, Structure information within word processing documents
- Use word processing software tools to format and present documents
31
Working with ICT hardware and equipment
Verified
Key Learning Objectives:
- Know how to carry out work under direction
- Carry out work under direction
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4052/6
- Regulated Status
- Available to learners
- Awarding Body
- Pearson
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2024