ProQual
Level 1
QN: 610/5323/5
Curriculum Active
ProQual Level 1 Diploma in Preparing to Work in the Business Sector
Official qualification regulated by Ofqual, awarded by ProQual. Classified as a Vocationally-Related Qualification. Total guided learning hours: 365 hours.
Qualification Level
Level 1
Awarding Body
ProQual
Syllabus Units
10 Units
Guided Hours
365 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Awareness of Office Software
Verified
Key Learning Objectives:
- Understand the types of office software.
- Understand the basic functions of word processing and spreadsheet software
- Understand the role of email software in workplace communication
- Understand the use of calendar and scheduling software
- Understand basic best practices for using office software professionally
2
Introduction to Customer Service
Verified
Key Learning Objectives:
- Understand the principles of good customer service.
- Understand how to communicate effectively with customers.
- Understand how to deal with customer requests and enquiries
- Understand how to handle customer complaints professionally
- Understand the importance of maintaining professionalism in customer service
3
Introduction to Data Handling
Verified
Key Learning Objectives:
- Understand the basic principles of data handling.
- Understand how to collect and record data accurately.
- Understand how to store and retrieve data.
- Understand the importance of data security and confidentiality.
- Understand how to maintain and dispose of data correctly.
4
Introduction to Employee Rights and Responsibilities
Verified
Key Learning Objectives:
- Understand key employment rights and responsibilities
- Understand workplace policies and procedures.
- Understand how to deal with workplace issues and concerns.
- Understand the importance of workplace equality and diversity.
5
Introduction to Health and Safety at Work
Verified
Key Learning Objectives:
- Understand own responsibilities relating to health and safety at work
- Understand employer responsibilities relating to health and safety at work
- Know how to stay safe in the working environment
6
Principles of Business Administration
Verified
Key Learning Objectives:
- Understand the purpose and role of business administration
- Understand reception and customer-facing duties in an office environment
- Understand the importance of confidentiality in business administration
- Understand how to organise and prioritise administrative tasks
7
Principles of Business Communication
Verified
Key Learning Objectives:
- Understand the importance of professional communication in a business environment
- Understand the principles of professional email communication
- Understand how verbal communication is used in an office environment
8
Principles of Personal Development
Verified
Key Learning Objectives:
- Understand the importance of personal development in the workplace
- Understand how to set and work towards personal development goals
- Understand the role of feedback in personal development
- Understand how to seek learning and development opportunities
- Understand career progression pathways
9
Principles of Working in a Business Environment
Verified
Key Learning Objectives:
- Understand the structure and purpose of a business environment.
- Understand workplace expectations and behaviours.
- Understand how to work safely, securely and effectively in a business environment.
- Understand the importance of workplace relationships
10
Understanding Interpersonal Skills
Verified
Key Learning Objectives:
- Understand the importance of time management in the workplace.
- Understand how to manage workload and stress effectively.
- Understand the importance of being reflective and accepting constructive criticism.
- Understand the role of non-verbal communication in workplace interactions.
- Understand the difference between aggressive and assertive behaviour.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5323/5
- Regulated Status
- Available to learners
- Awarding Body
- ProQual
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2025