ProQual
Level 2
QN: 600/6460/2
Curriculum Active
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Official qualification regulated by Ofqual, awarded by ProQual. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1386 hours.
Qualification Level
Level 2
Awarding Body
ProQual
Syllabus Units
70 Units
Guided Hours
1386 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Paediatric Emergency First Aid
Verified
Key Learning Objectives:
- Describe the role and responsibilities of a paediatric first aider, including legal and ethical considerations.
- Assess an emergency situation and prioritize actions to ensure safety of the casualty, self, and others.
- Demonstrate the correct procedure for placing an infant and a child in the recovery position.
- Perform CPR on an infant and a child, including correct compression-to-ventilation ratios and use of an AED.
- Apply appropriate techniques to relieve foreign body airway obstruction in an infant and a child.
- Manage external bleeding and apply appropriate dressings to control haemorrhage.
- Recognize the signs and symptoms of shock and provide appropriate first aid management.
2
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Contribute to the discharge of individuals to carers
Verified
Key Learning Objectives:
- Understand the procedures for discharging individuals to a carer, Be able to prepare individuals for discharge, Be able to contribute to the discharge of individuals to carers
3
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Monitor and maintain the environment and resources during and after clinical / therapeutic activities
Verified
Key Learning Objectives:
- Know the procedures for monitoring and maintaining the environment and resources, Be able to operate equipment, Be able to monitor and maintain the environment and resources, Be able to clean resources in own work area
4
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist with the provision of a pharmacy service to meet individuals’ needs
Verified
Key Learning Objectives:
- Identify individual needs in a pharmacy setting
- Provide information that meets the requirements of the individual
- Resolve individual's issues and concerns effectively
- Comply with organisational standard operating procedures and policies
- Work within the limitations of the job role
5
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products
Verified
Key Learning Objectives:
- Follow health and safety procedures in the workplace
- Assist in the preparation of the work area
- Assist in the preparation and completion of documentation and labels for the product
- Select and prepare raw materials for the preparation of the product
- Work within the limitations of the job role
6
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Carry out personal hygiene for individuals unable to care for themselves
Verified
Key Learning Objectives:
- Identify safety measures specific to undertaking personal hygiene for individuals
- Describe the anatomy and physiology of the skin, nose, mouth, eyes, and ears
- Prepare to undertake personal hygiene activities for individuals
- Undertake personal hygiene activities for individuals
- Record and report the outcome of the activity
7
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Introduction to duty of care in health, social care or children’s and young people’s settings
Verified
Key Learning Objectives:
- Understand the implications of duty of care, Understand support available for addressing dilemmas that may arise about duty of care, Know how to respond to complaints
8
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Implement person centred approaches in health and social care
Verified
Key Learning Objectives:
- Understand person centred approaches for care and support, Be able to work in a person-centred way., Be able to establish consent when providing care or support, Be able to encourage active participation, Be able to support the individual’s right to make choices, Be able to promote individuals’ well-being
9
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in the administration of medication
Verified
Key Learning Objectives:
- Identify the key legislation, guidelines and policies governing medication administration
- Explain the responsibilities and limitations of a healthcare support worker in assisting with medication
- Describe the procedures for preparing and administering medication safely
- Explain how to ensure patient safety during medication administration
- Demonstrate the ability to prepare for medication administration
- Demonstrate the ability to assist in the administration of medication
- Complete accurate medication administration records
10
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare and dress for scrubbed clinical roles
Verified
Key Learning Objectives:
- Understand how to follow safe procedures when preparing and dressing for scrubbed clinical roles, Know how to work within own sphere of competence, Understand how to dress for scrubbed clinical roles, Be able to work within scrubbed clinical roles
11
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Introduction to personal development in health, social care or children's and young people’s settings
Verified
Key Learning Objectives:
- Understand what is required for competence in own work role, Be able to reflect on own work activities, Be able to agree a personal development plan, Be able to develop own knowledge, skills and understanding
12
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in the sale of medicines and products
Verified
Key Learning Objectives:
- Be able to identify customers' needs, Be able to refer a customer to the appropriate authority, Understand when the sale of OTC medicines cannot be completed, Be able to sell medicines or products, Know the local policy, legislation and good practice for sale of medicines
13
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Provide agreed support for foot care
Verified
Key Learning Objectives:
- Understand the signs and causes of foot and toe-nail abnormalities, Be able to prepare to provide support for assessed foot care needs, Be able to promote the individual’s engagement in their own foot care, Be able to provide foot care safely, Be able to record and report on foot care
14
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist others to plan presentations
Verified
Key Learning Objectives:
- Understand techniques and resources involved in planning presentations, Be able to assist others to plan presentations
15
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Maintaining quality standards in the health sector
Verified
Key Learning Objectives:
- Know how legislation, policies and procedures determine quality standards of work, Know the limits of own expertise and knowledge and when to refer to others, Know how to use resources efficiently to support quality standards
16
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare aseptic products
Verified
Key Learning Objectives:
- Monitor the working environment, Prepare and maintain suitable working environments, Prepare a range of aseptic products, Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards, Operate within the limitations of the job role
17
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Meet food safety requirements when providing food and drink for individuals
Verified
Key Learning Objectives:
- Understand the importance of food safety measures when providing food and drink for individuals, Be able to maintain hygiene when handling food and drink, Be able to meet safety requirements when preparing and serving food and drink for individuals, Be able to meet safety requirements when clearing away food and drink, Be able to store food and drink safely, Know how to access additional advice or support about food safety
18
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Principles of safeguarding and protection in health and social care
Verified
Key Learning Objectives:
- Know how to recognise signs of abuse., Know how to respond to suspected or alleged abuse., Understand the national and local context of safeguarding and protection from abuse., Understand ways to reduce the likelihood of abuse., Know how to recognise and report unsafe practices.
19
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Contribute to the effectiveness of teams
Verified
Key Learning Objectives:
- Explain the importance of own role and how it contributes to team performance
- Use feedback to improve personal team performance
- Manage time and commitments effectively
- Establish effective working relationships with all members of the team
- Comply with organisational, national and European legislation
20
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Obtain and test specimens from individuals
Verified
Key Learning Objectives:
- Explain the processes involved in obtaining and testing specimens from individuals.
- Prepare to obtain specimens from individuals following agreed procedures.
- Obtain specimens from individuals using appropriate techniques.
- Test specimens accurately using correct procedures.
- Report outcomes of specimen tests clearly and accurately.
- Apply relevant legislation, policy, and good practice when obtaining, carrying, testing, and storing specimens.
21
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Contribute to health and safety in health and social care
Verified
Key Learning Objectives:
- Identify own responsibilities and the responsibilities of others in relation to health and safety in the work setting.
- Explain the purpose and process of risk assessment in health and social care.
- Describe the procedures for responding to accidents and sudden illness.
- Demonstrate correct hand hygiene and use of personal protective equipment to reduce the spread of infection.
- Apply safe techniques for moving and handling equipment and objects.
- Explain how to handle hazardous substances and materials safely.
- Describe how to promote fire safety in the work setting.
- Implement security measures to protect individuals and property in the work setting.
22
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in the manufacture and assembly of medicinal products
Verified
Key Learning Objectives:
- Prepare the environment, equipment, ingredients and self prior to assembly or manufacture of medicinal products, Assist with the preparation and processing medicinal products, Complete the assembly and manufacturing process of medicinal products, Operate within the limitations of the job role, Comply with standard operating procedures, health and safety and environmental monitoring policies
23
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Inform an individual of discharge arrangements
Verified
Key Learning Objectives:
- Understand discharge and post discharge information needs of individuals, Be able to inform individuals of discharge arrangements
24
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Ensure your own Actions Reduce risks to Health and Safety
Verified
Key Learning Objectives:
- Identify common workplace hazards in health and social care settings
- Take immediate and appropriate action to address identified hazards
- Apply risk reduction measures to minimise health and safety risks
- Monitor and review the effectiveness of control measures
- Report hazards and near misses following organisational procedures
25
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in planning and evaluating learning activities
Verified
Key Learning Objectives:
- Identify current legislation, policies, and guidelines relevant to planning and evaluating learning activities.
- Explain how adult learning theories inform the design and delivery of effective learning activities.
- Clarify the distinct roles and responsibilities of team members when planning, implementing, and evaluating learning.
- Collaborate with a supervisor to develop a person-centred learning activity plan.
- Prepare resources and environment to support the implementation of a learning activity.
- Gather and analyse feedback from learners and stakeholders to evaluate activity effectiveness.
- Reflect on own contribution and propose improvements for future learning interventions.
26
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assemble prescribed items
Verified
Key Learning Objectives:
- Identify the correct prescribed items from dispensing records or prescription charts
- Demonstrate accurate selection of items according to prescribed specifications
- Apply correct labeling conventions including patient details, usage instructions, and expiry dates
- Package items securely to maintain integrity and prevent contamination
- Complete the assembly process while complying with infection control and safety protocols
- Evaluate compliance with legal requirements for confidentiality and consent during the assembly process
- Review the completed assembly against organisational SOPs and national guidelines
27
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare documentation, materials, components and other items for the preparation of aseptic products
Verified
Key Learning Objectives:
- Prepare, monitor and maintain suitable working environments, Complete documentation accurately, Prepare starting materials for the preparation of aseptic products, Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards, Operate within the limitations of the job role
28
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in receiving, handling and dispatching clinical specimens
Verified
Key Learning Objectives:
- Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens, Understand the reasons for different containers and transport media for different clinical specimens, Be able to assist others to receive, handle, label and dispatch clinical specimens
29
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Planning and Monitoring Work
Verified
Key Learning Objectives:
- Understand how to work within the organisation’s policies, procedures and priorities, Understand how to plan and allocate work, Understand how to monitor a team’s work
30
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Introduction to equality and inclusion in health, social care or children’s and young people’s settings
Verified
Key Learning Objectives:
- Understand the importance of equality and inclusion, Be able to work in an inclusive way, Know how to access information, advice and support about diversity, equality and inclusion
31
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Minimise the risk of infection when transporting and storing healthcare waste
Verified
Key Learning Objectives:
- Understand national and local policy and protocol relating to minimising the risk of spreading infection, Know how to transport and store waste containers in line with national and local policy and protocol, Be able to handle and transport waste containers safely, Be able to store healthcare waste in line with local policy and protocol, Be able to minimise the risk of infection after transporting and storing healthcare waste
32
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Dementia Awareness
Verified
Key Learning Objectives:
- Understand what dementia is, Understand key features of the theoretical models of dementia, Know the most common types of dementia and their causes, Understand factors relating to an individual’s experience of dementia
33
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Handle information in health and social care settings
Verified
Key Learning Objectives:
- Understand the need for secure handling of information in health and social care settings, Know how to access support for handling information, Be able to handle information in accordance with agreed ways of working
34
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Order Routine Pharmaceutical Stock
Verified
Key Learning Objectives:
- be able to accurately order stock, be able to process orders, be able to complete the ordering process, Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards, Operate within the limitations of the job role
35
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Provide support for mobility
Verified
Key Learning Objectives:
- Understand the importance of mobility, Be able to prepare for mobility activities, Be able to support individuals to keep mobile, Be able to observe, record and report on activities to support mobility
36
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Causes and Spread of Infection
Verified
Key Learning Objectives:
- Understand the causes of infection, Understand the transmission of infection
37
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare individuals for healthcare activities
Verified
Key Learning Objectives:
- Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities, Be able to prepare individuals for healthcare activities, Be able to record and report healthcare activities
38
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Minimise the risk of infection during the removal of used linen
Verified
Key Learning Objectives:
- Understand the guidelines to be followed in relation to infection prevention and control, Know how to remove linen for collection and disposal whilst minimising the risk of infection, Be able to prepare to remove used linen in a way that minimises the risk of spreading infection, Be able to remove used linen while reducing the risk of infection, Be able to minimise the risk of infection after removing used linen
39
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Contribute to the safe use of medical devices in the perioperative environment
Verified
Key Learning Objectives:
- Understand the importance of following health and safety requirements when using medical devices in the perioperative environment, Be able to check and handle medical devices in the perioperative environment, according to health and safety procedures, Be able to check the integrity of instrument trays, Be able to dispose of used items and equipment safely
40
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare equipment for intraoperative cell salvage blood processing
Verified
Key Learning Objectives:
- Understand current legislation, national guidelines, policies, protocols and good practice related to which inform the preparation of equipment for intraoperative cell salvage blood processing, Understand blood transfusion issues in relation to intraoperative cell salvage, Understand the rationale for the use of intraoperative cell salvage, Understand how the decision to proceed with intraoperative cell salvage blood processing is made, Understand the rationale for swab washing in relation to intraoperative cell salvage blood, Understand the role and function of equipment used for intraoperative cell salvage blood processing, Be able to prepare equipment for intraoperative cell salvage blood processing
41
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Cleaning, Decontamination and Waste Management
Verified
Key Learning Objectives:
- Understand how to maintain a clean environment to prevent the spread of infection, Understand the principles and steps of the decontamination process, Understand the importance of good waste management practice in the prevention of the spread of infection
42
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare and apply dressings and drains to individuals in the perioperative environment
Verified
Key Learning Objectives:
- Understand the health and safety measures related to preventing wound contamination and cross infection when preparing and applying dressings and drains, Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment, Be able to select and prepare dressings and drains according to individual requirements, Be able to apply dressings and attach drains according to individual requirements
43
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Care for individuals with naso-gastric tubes
Verified
Key Learning Objectives:
- Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines, Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures, Be able to prepare to carry out naso-gastric procedures, Be able to support individuals undergoing naso-gastric procedures
44
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Move and position individuals in accordance with their plan of care
Verified
Key Learning Objectives:
- Understand anatomy and physiology in relation to moving and positioning individuals, Understand legislation and agreed ways of working when moving and positioning individuals, Be able to minimise risk before moving and positioning individuals, Be able to prepare individuals before moving and positioning, Be able to move and position an individual, Know when to seek advice from and/or involve others when moving and positioning an individual
45
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Perform the non scrubbed circulating role for perioperative procedures
Verified
Key Learning Objectives:
- Understand how to perform the non scrubbed circulating role for perioperative procedures in line with policies, protocols and good practice, Know how medical devices are used for surgical interventions, Be able to work with medical devices and equipment for clinical procedures in accordance with requirements
46
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Introduction to communication in health, social care or children’s and young people’s settings
Verified
Key Learning Objectives:
- Understand why communication is important in the work setting, Be able to meet the communication and language needs, wishes and preferences of individuals, Be able to reduce barriers to communication, Be able to apply principles and practices relating to confidentiality at work
47
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist in the issuing of prescribed items
Verified
Key Learning Objectives:
- be able to confirm the identity of the individual, be able to identify whether the individual is taking other medication, be able to issue prescribed items, be able to operate within the limitations of the job role at all times, be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
48
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Prepare equipment for intraoperative cell salvage blood collection
Verified
Key Learning Objectives:
- Know current legislation, national guidelines, policies, protocols and good practice related to the preparation of equipment for intraoperative cell salvage blood collection, Understand transfusion issues related tointraoperative cell salvage, Understand the role and function of equipment used in intraoperative cell salvage blood collection, Be able to prepare equipment for intraoperative cell salvage blood collection
49
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Emergency First Aid Skills
Verified
Key Learning Objectives:
- Understand the role and responsibilities of an emergency first aider, Know how to assess an incident, Manage an unresponsive casualty who is breathing normally, Manage an unresponsive casualty who is not breathing normally, Recognise and assist a casualty who is choking, Manage a casualty who is wounded and bleeding, Manage a casualty who is in shock, Understand how to manage a casualty with a minor injury
50
ProQual Level 2 Award in Healthcare and Social Care Support Skills
Assist the practitioner to carry out health care activities
Verified
Key Learning Objectives:
- Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities, Be able to assist the practitioner in carrying out health care activities
Regulatory & Verification Details
- Qualification Number (QN)
- 600/6460/2
- Regulated Status
- Available to learners
- Awarding Body
- ProQual
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012