ProQual
Level 2
QN: 610/5399/5
Curriculum Active
ProQual Level 2 Certificate in Business Skills
Official qualification regulated by Ofqual, awarded by ProQual. Classified as a Vocationally-Related Qualification. Total guided learning hours: 2900 hours.
Qualification Level
Level 2
Awarding Body
ProQual
Syllabus Units
45 Units
Guided Hours
2900 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Being a Customer Service Champion
Verified
Key Learning Objectives:
- Understand the role of a customer service champion.
- Understand how to monitor customer service developments.
- Understand how to influence customer service improvements.
- Understand how to support and advise colleagues on customer service.
2
Building and Maintaining Sales Relationships
Verified
Key Learning Objectives:
- Understand the legal, ethical and organisational considerations relating to customer relationships.
- Understand customer relationship management methods.
- Understand strategies for developing and enhancing customer relationships.
- Understand how to maintain and maximise sales opportunities in customer relationships.
3
Communication for Business
Verified
Key Learning Objectives:
- Understand methods of communication in the workplace.
- Understand the expectations of professional communication.
- Understand the importance of communication within the office environment.
4
Delivering Customer Service to Challenging Customers
Verified
Key Learning Objectives:
- Understand challenging customer behaviours and their causes.
- Understand techniques for managing challenging customer interactions.
- Understand organisational support for handling challenging customers.
- Understand safety and security considerations when dealing with challenging customers.
5
Developing a Business Vision and Goals
Verified
Key Learning Objectives:
- Understand the principles of developing vision and goals for a business.
- Understand how to communicate vision and goals to stakeholders.
- Understand how to measure and monitor business progress.
- Understand how to plan and implement a business vision.
- Develop business vision and goals.
6
Developing and Delivering Presentations
Verified
Key Learning Objectives:
- Understand how to develop a presentation.
- Understand how to deliver a presentation.
- Develop and deliver a presentation.
7
Exploring Business Potential
Verified
Key Learning Objectives:
- Understand personal investments that may be required to run a business.
- Understand how to develop business skills and capabilities.
- Evaluate own business skills and capabilities.
- Understand how to assess business performance and seek support.
- Explore the potential of a business idea.
8
Handling Customer Complaints
Verified
Key Learning Objectives:
- Understand the importance of handling customer complaints.
- Understand conflict resolution techniques when handling complaints.
- Understand organisational and regulatory procedures for handling complaints.
- Understand the impact of complaints and organisational learning.
- Understand effective communication and response methods for complaints.
9
Information Management for Business
Verified
Key Learning Objectives:
- Understand how to obtain
- use and store information.
- Understand how to present information.Obtain
- use and store information.Present information effectively.
10
Leading Meetings in a Business Setting
Verified
Key Learning Objectives:
- Understand the different types and purposes of meetings.
- Understand how to organise meetings effectively.
- Understand how to conduct and manage meetings.
- Understand post-meeting actions and evaluation.
11
Managing Brand Identity and Reputation
Verified
Key Learning Objectives:
- Understand methods for promoting brand identity.
- Understand how to maintain brand consistency and employee engagement.
- Understand how to assess and mitigate risks to brand reputation.
- Understand how to monitor and improve brand identity and reputation.
12
Managing Cash Flow for Business
Verified
Key Learning Objectives:
- Understand the principles of business cash flow.
- Understand how to monitor and manage cash flow.
- Understand how to control cash flow in business.
- Understand how to address cash flow shortfalls and improve cash flow.
13
Managing Conflicts in the Work Environment
Verified
Key Learning Objectives:
- Understand how to identify issues that may ca
- use conflict in the workplace.
- Understand how to deal with conflict in the workplace.
- Understand when and how to seek additional support for conflict resolution.
- Understand conflict resolution within an organisational context.
14
Managing Customer Payments
Verified
Key Learning Objectives:
- Understand credit control and its impact
- Understand how to implement credit control systems.
- Understand how to monitor credit control systems.
15
Managing Team Communications
Verified
Key Learning Objectives:
- Understand the principles and methods of effective communication.
- Understand the role of technology in team communication.
- Understand how to manage communication within and between teams.
- Understand the organisational context of team communication.
16
Monitoring and Developing Employees
Verified
Key Learning Objectives:
- Understand how to monitor employee performance.
- Understand how to provide feedback and manage poor performance
- Understand legal and ethical considerations in monitoring employee performance
- Understand how to identify and plan employee development
- Understand how to support and evaluate employee learning.
17
Negotiating and Closing Sales
Verified
Key Learning Objectives:
- Understand sales regulations, market positioning and competitor information
- Understand negotiation strategies and techniques.
- Understand sales techniques for overcoming objections and closing sales.
- Understand sales documentation and performance review processes.
18
Office Software – Fundamental Skills
Verified
Key Learning Objectives:
- Be able to use email software effectively.
- Be able to use word processing software to create and edit documents.
- Be able to use spreadsheet software for basic data management.
19
Planning Business Direction
Verified
Key Learning Objectives:
- Understand business focus and market position.
- Understand business planning.
- Understand legal and regulatory considerations for business.
- Develop a simple business direction plan.
20
Preparing and Paying Wages
Verified
Key Learning Objectives:
- Understand how to process and pay wages.
- Understand payroll records.
21
Principles and Practice of Business Administration
Verified
Key Learning Objectives:
- Understand the role of business administration in the workplace.
- Understand the importance of customer service in business administration.
- Understand basic principles of data handling in a business environment.
- Understand confidentiality and data protection requirements in business administration.
- Understand the principles of scheduling and diary management.
22
Principles and Practice of Business Banking
Verified
Key Learning Objectives:
- Understand business banking requirements.
- Understand business banking options.
- Understand how to manage business bank accounts.
- Understand how to ensure security when banking for business.
- Understand the importance of reviewing business banking arrangements.
23
Principles and Practice of Customer Service
Verified
Key Learning Objectives:
- Understand the principles of customer service.
- Understand how to communicate effectively with customers.
- Understand how to identify and meet customer needs.
- Understand how to deliver high-quality customer service.
- Understand how to gather and use customer feedback.
24
Principles and Practice of Email Marketing
Verified
Key Learning Objectives:
- Understand the principles of email marketing.
- Know how to format and structure marketing emails.
- Understand the use of email clients and automation tools.
- Understand the legal and ethical considerations of email marketing.
- Create an email marketing campaign.
25
Principles and Practice of Financial Records for Business
Verified
Key Learning Objectives:
- Understand the financial records required for business activities.
- Understand financial transactions and statements.
- Understand financial forecasting and monitoring.
- Know how to ensure security and compliance in financial record keeping.
- Know how and why to access financial information and professional advice.
26
Principles and Practice of Freelance Services
Verified
Key Learning Objectives:
- Understand the role of networking and marketing freelance services
- Understand how to plan to provide freelance services.
- Understand the financial considerations relating to providing freelance services.
- Understand how to negotiate contracts as a freelancer.
27
Principles and Practice of Personal Development
Verified
Key Learning Objectives:
- Understand the principles of personal development.
- Understand the importance of reflective practice.
- Reflect on own knowledge, skills, and behaviour.
- Plan and implement a personal development plan.
28
Principles and Practice of Reception Duties
Verified
Key Learning Objectives:
- Understand the role and responsibilities of a receptionist
- Understand confidentiality and security procedures in a reception environment
- Understand health and safety procedures relevant to a reception environment
- Understand how to maintain and improve the reception area.
29
Principles of Document Design and Production
Verified
Key Learning Objectives:
- Understand the principles of document design and production.Design and produce documents in line with organisational style.
30
Principles of Team Leadership
Verified
Key Learning Objectives:
- Understand the role and responsibilities of a team leader.
- Understand leadership styles and their impact on teams.
- Understand how to communicate effectively as a team leader.
- Understand how to support and develop a team.
- Understand how to manage time, workload, and priorities as a team leader.
31
Processing Customer Information
Verified
Key Learning Objectives:
- Understand the principles of processing customer information.
- Understand organisational procedures for managing customer information.
32
Promoting Equality and Diversity
Verified
Key Learning Objectives:
- Understand the principles of equality and diversity in the workplace.
- Understand the responsibilities of a team leader or manager in promoting equality and diversity.
33
Promoting Team Wellbeing
Verified
Key Learning Objectives:
- Understand the principles and importance of promoting team wellbeing
- Understand how to assess and monitor team wellbeing
- Understand strategies to support and improve team wellbeing
- Understand how to apply team wellbeing principles in a workplace context.
34
Providing Customer Support Online
Verified
Key Learning Objectives:
- Understand online service delivery systems.
- Understand how to communicate effectively with customers using online systems.
- Understand the use of self-service technologies in customer support.
- Understand how to manage customer support for self-service technologies.
35
Running a Home-Based Business
Verified
Key Learning Objectives:
- Know how to manage yourself when working from home.
- Understand business operations for a home-based or remote business.
- Understand legal and regulatory considerations relevant to running a home-based or remote business.
36
Selling Products and Services Face to Face
Verified
Key Learning Objectives:
- Understand the legal, regulatory and ethical considerations for face-to face sales.
- Understand selling strategies and techniques.
- Understand customer buying behaviours and how to close sales.
- Follow a sales process and customer engagement strategy.
37
Selling Products and Services Internationally
Verified
Key Learning Objectives:
- Understand the legal and cultural aspects of international sales.
- Understand international selling strategies and techniques.
- Understand how to identify and engage with international customers.
- Understand logistical and financial considerations in international sales.
- Understand sales growth and performance monitoring in international markets.
38
Selling Products and Services Remotely
Verified
Key Learning Objectives:
- Understand the fundamentals of remote selling.
- Understand remote selling strategies and techniques.
- Understand customer engagement and sales closure in remote selling.
- Understand organisational sales process and customer engagement strategy.
39
SEO for Business
Verified
Key Learning Objectives:
- Understand the principles of SEO, and its role in business.
- Understand the key components of SEO.
- Understand how to monitor and improve SEO performance.
40
Social Media for Business
Verified
Key Learning Objectives:
- Understand the of social media in business marketing.
- Understand how to develop a social media strategy for business.
- Understand how to measure the effectiveness of social media in business.
41
Supporting Work Practices in a Business Environment
Verified
Key Learning Objectives:
- Understand how to support an organisation’s purpose and values.
- Understand how to assess and manage risks in the workplace.
- Understand how to maintain security and confidentiality in the workplace.
- Understand how to support diversity in the workplace.
- Understand how to support sustainability in the workplace.
42
Understanding Business Structures
Verified
Key Learning Objectives:
- Understand legal business structures.
- Understand financial and tax implications of different business structures.
43
Understanding Sales Tools and Technologies
Verified
Key Learning Objectives:
- Understand the range and purpose of sales tools and technologies available.
- Understand how to use a given sales tool or technology.
- Use a given sales tool or technology system.
44
Winning and Retaining Customers
Verified
Key Learning Objectives:
- Understand the market and customer needs.
- Understand how business infrastructure supports customer engagement
- Understand how customer feedback and experience contribute to retention.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5399/5
- Regulated Status
- Available to learners
- Awarding Body
- ProQual
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jun 2025