ProQual
Level 2
QN: 610/6798/2
Curriculum Active
ProQual Level 2 NVQ Diploma in Hire and Rental Operations
Official qualification regulated by Ofqual, awarded by ProQual. Classified as a Vocationally-Related Qualification. Total guided learning hours: 260 hours.
Qualification Level
Level 2
Awarding Body
ProQual
Syllabus Units
11 Units
Guided Hours
260 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Arrange for the Delivery and Collection of Goods or Equipment to Customers
Verified
Key Learning Objectives:
- Understand how to arrange goods or equipment to be available in time for delivery and collection.2.
- Understand how to prepare delivery and collection documentation.3. Arrange for goods or equipment to be available in time for delivery.4.
- Prepare delivery and collection information and documentation.
2
Display Stock to Promote Sales to Customers in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Understand the requirements for preparing displays.2.
- Understand the process of set up and dismantling of displays.
- Understand the display labelling requirements.4.
- Prepare display areas and materials.5. Set up and dismantle displays.6. Label displays of hire and rental stock.
3
Give Customers a Positive Impression of Yourself and Your Organisation
Verified
Key Learning Objectives:
- Understand effective customer service and communication.2.
- Understand the organisational and legislative rights and responsibilities related to hire and rental services.3.
- Understand the roles and responsibilities of your role in the organisation.4. Provide effective customer service.
- Respond appropriately to customers in line with organisation requirements.
4
Help Keep the Hire and Rental Unit Secure
Verified
Key Learning Objectives:
- Understand workplace requirements and procedures for keeping a rental unit secure.
- Identify security risks and how to deal with them.3. Help to keep the hire and rental environment secure.
5
Help Retail Customers Resolve Complaints
Verified
Key Learning Objectives:
- Demonstrate an understanding of customer service and complaint resolution.
- Help retail customers re
- solve complaints.
6
Help to Maintain Health and Safety in a Hire and Rental Environment
Verified
Key Learning Objectives:
- Understand legislative and organisational requirements and procedures.2.
- Understand how to deal with accidents and emergencies in a hire and rental environment.
- Understand how to reduce risks to health and safety in a hire and rental environment.
7
Hire And Rental Credit Control
Verified
Key Learning Objectives:
- Understand the legislative and organisational procedures and requirements for credit control.2.
- Understand the process for managing customer credit.3.
- Understand how to process payments.4.
- Understand the process for account reconciliation.5. Process customer hire and rental credit.6. Process payments made to customer accounts.7. Reconcile customer hire and rental accounts.
8
Hire Goods, Equipment, Vehicles or Services to Customers Using Electronic Methods
Verified
Key Learning Objectives:
- Understand the requirements for professional communications.2.
- Understand the principles of customer relations.3.
- Understand how to support a customer with a sales enquiry.
- Understand how to re
- solve customer related problems in a sales scenario.5.
- Establish customer relations and find out the customer’s hire needs.6.
- Match products and services to the customer’s needs.7. Overcome objections, answer queries and close hire transactions in a sales environment.8.
- Complete contract documentation.
9
Negotiate Rates for the Hire of Goods, Equipment or Services
Verified
Key Learning Objectives:
- Plan and prepare for negotiations with customers.2.
- Plan negotiations and agree terms with customers.3. Negotiate agreements with customers.4. Agree terms with customers.
10
Order Goods, Equipment or Services to Meet Customer Requirements
Verified
Key Learning Objectives:
- Understand how to raise requisitions for goods and services.2.
- Understand checking the progress of requisitions.3.
- Understand how to keep records of lost hires.4. Raise requisitions for goods and services.5. Check on the progress of requisitions.6.
- Keep accurate records of lost hires.
11
Process Hire and Rental Payments
Verified
Key Learning Objectives:
- Understand the organisation requirements and procedures for processing hire and rental payments.2.
- Prepare hire and rental charges.3.
- Understand payment procedures and security.4.
- Calculate hire and rental charges.5. Provide service at the point of hire.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/6798/2
- Regulated Status
- Available to learners
- Awarding Body
- ProQual
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jan 2026