ProQual
Level 3
QN: 600/2175/5
Curriculum Active
ProQual Level 3 Award in Providing Initial Legal Advice
Official qualification regulated by Ofqual, awarded by ProQual. Classified as a Occupational Qualification. Total guided learning hours: 517 hours.
Qualification Level
Level 3
Awarding Body
ProQual
Syllabus Units
19 Units
Guided Hours
517 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Contribute to the prevention and management of inappropriate behaviour
Verified
Key Learning Objectives:
- Understand the principles of prevention and management of inappropriate behaviour
- Be able to contribute to preventing inappropriate behaviour
- Be able to deal with incidents of inappropriate behaviour
- Contribute to reviewing incidents of inappropriate behaviour
2
Facilitating legal advice using an interpreter
Verified
Key Learning Objectives:
- Understand the use of interpreters in the provision of legal information and advice to clients (including signing)
- Be able to set up the interpretation process
- Be able to facilitate communication with the client through the interpreter
3
Managing interviews with legal advice clients
Verified
Key Learning Objectives:
- Understand the importance of developing and managing interviews with legal advice clients
- Be able to manage the interview with the legal advice client
- Be able to complete the interview with the legal advice client
4
Providing and receiving referrals on behalf of legal advice clients
Verified
Key Learning Objectives:
- Understand the processes and procedures for providing and receiving referrals
- Be able to implement referral procedures on behalf of clients
- Be able to accept client referrals from other agencies
- Be able to review the quality of the referral process
5
Providing initial advice on family law
Verified
Key Learning Objectives:
- Understand the legislative frame
- work relating to legal partnerships
- work relating to children in public and private law proceedings
- Understand the documentation relating to divorce and separation
- Understand the effects of and responses to domestic violence
- Understand the rights of children and families to access financial support
- Understand the importance of referring clients to an appropriate advice agency/solicitor
- Understand the sources of and criteria for public funding in family cases
6
Providing initial advice to young people on their rights under the law
Verified
Key Learning Objectives:
- Understand the legislative frame
- work (in your country) relating to the provision of welfare benefits for young people
- Understand the rights of young people in relation to their physical and mental health
- work (in your country) relating to housing for and homelessness of young people
- work (in your country) relating to the provision of money and debt advice for young people
- work (in your country) relating to the social welfare of young people
- work (in your country) relating to child protection and the protection of vulnerable young adults
- Understand how to recognise when a client should be referred to a more specialist adviser
7
Providing initial disability discrimination legal information and advice
Verified
Key Learning Objectives:
- Understand the legislative frame
- work relating to disability discrimination
- Understand the rights, entitlements and responsibilities of individuals in employments settings relating to disability
- Understand the responsibilities of those providing goods, facilities, products and services in relation to people with disabilities
8
Providing initial discrimination legal information and advice
Verified
Key Learning Objectives:
- Understand the broad legislative frame
- work relating to discrimination in the provision of good, facilities and services
- Understand the different forms of discrimination
- Understand the key processes and procedures that relate to legal actions in discrimination cases
- Understand how to recognise when a client should be referred to a more specialist adviser
9
Providing initial employment legal information and advice
Verified
Key Learning Objectives:
- Understand the legislative frame
- work (in your country) relating to employment
- Understand the statutory rights determined by employment status
- Understand the key statutory procedures relating to employment actions
10
Providing initial health and community care legal information and advice
Verified
Key Learning Objectives:
- Understand the legislative frame
- work (in your country) relating to health and community care
- Understand the infrastructure of the health and community care system (in your country)
- Understand the rights of individuals in relation to the access and provision of health and social care (in your country)
11
Providing initial information and advice in education law
Verified
Key Learning Objectives:
- Understand the broad legislative frame
- work (in your country) relating to the statutory provision of education for children and young people
- Understand national and local policies relating to running schools
- Understand the statutory responsibility (in your country) relating to Special Educational Needs/Additional
- Support Needs
- Be able to identify when to refer a client to an alternative or more specialist source of advice
12
Providing initial legal advice in consumer law
Verified
Key Learning Objectives:
- Understand the broad legislative (in your country) frame
- work relating to consumer and contract law
- Understand the statutory rights and remedies available to clients, relating to consumer and contract law
- Understand the range of actions that are open to clients in relation to disputes of consumer or contract law
- Understand how to recognise when a client should be referred to a more specialist adviser
13
Providing initial legal advice in housing law
Verified
Key Learning Objectives:
- Understand the broad legislative (in your country) frame
- work relating to housing
- Understand how to advise clients on their rights and options relating to statutory and non statutory housing provision
- Understand the rights and entitlements of tenants in relation to harassment and eviction
- Understand the legal definition of homelessness and the services available to homeless people
- Understand the benefits system and its impact on housing
- Understand the procedures for possession in both social and private housing
- Understand complaints procedures open to clients in relation to housing
- Understand how to recognise when a client should be referred to a more specialist
14
Providing initial legal advice in mental health law
Verified
Key Learning Objectives:
- Understand the broad legislative (in your country)frame
- work relating to mental health provision.
- Understand the roles and responsibilities of the primary providers of mental health services.
- Understand the range of options for the assessment of mentally ill clients.
- Understand the main areas of mental illness and their treatment.
- Understand the benefits available to clients with mental health problems and how to apply for them
- Understand the influence of different cultures on the perceptions of mental health and approaches to seeking treatment
- Understand how to recognise when a client should be referred to a more specialist adviser
15
Providing initial legal advice in welfare rights
Verified
Key Learning Objectives:
- Understand the broad legislative (in your country)frame
- work relating to welfare rights and benefits
- Understand the potential eligibility for all benefits and how this may be affected by clients’ circumstances
- Understand how to make benefit claims
- Understand the importance of maximising benefits income and ways of doing this
- Understand how to recognise when a client should be referred to a more specialist adviser
16
Providing initial money and debt legal advice
Verified
Key Learning Objectives:
- Understand the legislative frame
- work (in your country) relating to consumer credit and debt and fraudulent activity
- Understand why it is important to establish the client’s full financial circumstances and how to do this
- Understand the importance of recognising emergency situations for clients
- Understand why the client should maximise income and prioritise debts
- Understand the options available to clients in response to debt
- Understand the processes of debt recovery and defences for dept
17
Providing legal advice to clients
Verified
Key Learning Objectives:
- Understand the process and procedures of providing legal advice
- Be able to define the client’s needs
- Be able to provide legal advice to meet the client’s needs
18
Providing legal information and advice using the telephone
Verified
Key Learning Objectives:
- Know the processes and procedures for providing legal information and advice using the telephone
- Be able to respond to client queries on the telephone
- Be able to end the call
19
Supporting legal advice clients to act on their own behalf
Verified
Key Learning Objectives:
- Understand the importance of helping clients to act on their own behalf
- Be able to establish the client’s needs and capabilities
- Be able to help the client to act on their own behalf
- Be able to provide ongoing support to clients
Regulatory & Verification Details
- Qualification Number (QN)
- 600/2175/5
- Regulated Status
- Available to learners
- Awarding Body
- ProQual
- Qualification Type
- Occupational Qualification
- Operational Start
- Jul 2011