ProQual
Level 3
QN: 610/5294/2
Curriculum Active
ProQual Level 3 NVQ Diploma in Supervising Hire and Rental Operations (Construction)
Official qualification regulated by Ofqual, awarded by ProQual. Classified as a Occupational Qualification. Total guided learning hours: 615 hours.
Qualification Level
Level 3
Awarding Body
ProQual
Syllabus Units
17 Units
Guided Hours
615 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Allocating Work to Hire and Rental Team Members in the Workplace
Verified
Key Learning Objectives:
- Review and plan the work activities in the hire and rental workplace. Allocate work effectively to others.
2
Conducting Health and Safety Risk Assessments in the Hire and Rental Workplace
Verified
Key Learning Objectives:
- Prepare to identify hazards in a hire and rental workplace.
- Identify hazards in a hire and rental workplace.
- Assess the hire and rental workplace and recommend control measures.Present the results of hazard identification to others.
- Review the workplace assessment of risks.
3
Confirming the Occupational Method of Work in the Workplace
Verified
Key Learning Objectives:
- Assess available project data accurately to determine the occupational method of work.Obtain additional information from alternative sources in cases where the available project data is insufficient.
- Identify work methods that will make best use of resources and meet project, statutory and contractual requirements.Confirm and communicate the selected work method to relevant personnel.
4
Contributing to the Continuous Improvement of Hire and Rental Operations in the Workplace
Verified
Key Learning Objectives:
- Identify opportunities for improving hire and rental operations.Take corrective action to solve problems and improve hire and rental operations.
- Recommend changes and improvements on hire and rental activities and processes.
5
Developing and Maintaining Good Occupational Working Relationships in the Workplace
Verified
Key Learning Objectives:
- maintain and encourage working relationships to promote good will and trust., Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency., Offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments., Clarify proposals with relevant people and discuss alternative suggestions., Re
- solve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.
6
Ensuring People Can Undertake Relevant Work in the Hire and Rental Workplace
Verified
Key Learning Objectives:
- Set performance targets for people in the hire and rental workplace.
- Know how to comply with relevant legislation and official guidance when moving, handling and/or storing resources.
- Maintain safe working practices when moving, handling and/or storing resources.
7
Implementing and Maintaining Health, Safety, Environmental and Welfare Practices in the Workplace
Verified
Key Learning Objectives:
- Allocate and maintain health, safety, environmental and welfare equipment and resources to meet project and statutory requirements, Encourage a positive culture of health, safety, environmental and welfare practices and identify opportunities for improving the health and safety of the work environment through engagement with the workforce
- Ensure that their team is inducted and check that they are suitably competent and monitored whilst at the workplace
- Monitor and review health, safety, environmental and welfare practices and safe systems of work in the relevant work environment in accordance with current organisational and statutory requirements
8
Implementing Quality Improvements to Customer Service (Hire and Rental) in the Workplace
Verified
Key Learning Objectives:
- Plan the introduction of customer service improvements.
- Manage the implementation of customer service improvements.
- Monitor and evaluate customer service improvements.
9
Investigating and Evaluating Health and Safety Incidents and Complaints (Hire and Rental) in the Workplace
Verified
Key Learning Objectives:
- Investigate workplace incidents and complaints.Make recommendations as a result of workplace investigations.
10
Managing Conflict Within Hire and Rental Operation Team Members in the Workplace
Verified
Key Learning Objectives:
- Establish organisational requirements with hire and rental team members to minimise potential conflicts.Take appropriate actions to re
- solve conflicts that have occurred in the workplace.
- Manage conflicts to prevent further re-occurrences.
- Follow established procedures when managing conflicts in the workplace.
11
Maximising Product Sales (Hire and Rental) in the Workplace
Verified
Key Learning Objectives:
- Identify opportunities to increase the hire and rental sales.Promote hire and rental products to customers.
- Record and communicate improvements in product sales and hire.
12
Monitoring Customer Service (Hire and Rental) in the Workplace
Verified
Key Learning Objectives:
- Evaluate and implement customer service procedures in accordance with organisational requirements.
- Review customer service procedures in accordance with legislative requirements.
- Communicate customer service review findings to the organisation.
- Develop their personal customer service skills.Coach and support others in developing customer service skills for the hire and rental environment.Provide feedback to others on their progress when developing their hire and rental customer service skills.
13
Monitoring Hire and Rental Organisational Budgets in the Workplace.
Verified
Key Learning Objectives:
- Measure hire and rental performance against budgets.Consult with staff about hire and rental performance.Confirm hire and rental performance plans and communicate within the organisation.
- Identify and communicate trends and variations in hire and rental activities.
14
Processing Customer Service Complaints (Hire and Rental) in the Workplace
Verified
Key Learning Objectives:
- Recognise the signs that queries or problems are about to produce hire and rental complaints.Deal effectively with hire and rental related complaints.
- Comply with organisational policies and procedures to contribute to health, safety and welfare.
15
Providing Technical Information, Advice and Guidance to Users of Plant or Machinery in the Workplace
Verified
Key Learning Objectives:
- Interpret the given information relating to the work and resources when providing technical information, advice and guidance to users of plant or machinery.
- Know how to comply with relevant legislation and official guidance when providing technical information, advice and guidance to users of plant or machinery.
- Maintain safe and healthy working practices when providing technical information, advice and guidance to users of plant or machinery.
- Select the required quantity and quality of resources for the methods of work to provide technical information, advice and guidance to users of plant or machinery.Minimise the risk of damage to the work and surrounding area when providing technical information, advice and guidance to users of plant or machinery
- Complete the work within the allocated time when providing technical information, advice and guidance to users of plant or machinery.
- Comply with the given contract information to provide technical information, advice and guidance to users of plant or machinery to the required specification.
16
Selling Hire and Rental Products and Services in the Workplace
Verified
Key Learning Objectives:
- Establish the buying needs and interests of hire and rental customers.Promote the features and benefits of hire and rental products and services to customers.Help customers to overcome their queries and complaints about hire and rental products and services.Agree hire and rental terms and conditions and close sales.
17
Using IT to Support Hire and Rental Operations in the Workplace
Verified
Key Learning Objectives:
- Handle files containing information relative to hire and rental activities.Edit, format and check hire and rental related information.Search for relevant hire and rental information on the intranet or internet.
- Know how health and safety issues can affect self and others.Send and receive emails relating to hire and rental operations.
- Recognise problems with exchanging information.
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5294/2
- Regulated Status
- Available to learners
- Awarding Body
- ProQual
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2025