QNUK
Level 2
QN: 603/6914/0
Curriculum Active
QNUK Level 2 Award in Conflict Management (RQF)
Official qualification regulated by Ofqual, awarded by QNUK. Classified as a Other Vocational Qualification. Total guided learning hours: 11 hours.
Qualification Level
Level 2
Awarding Body
QNUK
Syllabus Units
1 Units
Guided Hours
11 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
Verified
Key Learning Objectives:
- Know how communication can be used to solve problems and reduce the likelihood of conflict
- Know the factors that influence human responses in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6914/0
- Regulated Status
- Available to learners
- Awarding Body
- QNUK
- Qualification Type
- Other Vocational Qualification
- Operational Start
- Dec 2020