QNUK
Level 2
QN: 610/5861/0
Curriculum Active
QNUK Level 2 Award in Customer Service for Social Housing (RQF)
Official qualification regulated by Ofqual, awarded by QNUK. Classified as a Vocationally-Related Qualification. Total guided learning hours: 6 hours.
Qualification Level
Level 2
Awarding Body
QNUK
Syllabus Units
1 Units
Guided Hours
6 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Understanding the principles of customer service in a social housing setting
Verified
Key Learning Objectives:
- Understand the role and importance of customer service in the social housing sector
- Understand how regulations and best practice influence customer service in social housing
- Understand effective communication techniques for customer service in social housing
- Understand how to handle complaints and re
- solve issues effectively in social housing
- Understand how customer service approaches vary in different housing-related situations
- Understand the role of feedback and service improvement in social housing
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5861/0
- Regulated Status
- Available to learners
- Awarding Body
- QNUK
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jun 2025