QNUK
Level 2
QN: 603/5365/X
Curriculum Active
QNUK Level 2 Award in Understanding the Principles of Customer Care (RQF)
Official qualification regulated by Ofqual, awarded by QNUK. Classified as a Vocationally-Related Qualification. Total guided learning hours: 6 hours.
Qualification Level
Level 2
Awarding Body
QNUK
Syllabus Units
1 Units
Guided Hours
6 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
QNUK Level 2 Award in Understanding the Principles of Customer Care (RQF)
Principles of customer care at Wilson James
Verified
Key Learning Objectives:
- 1 Understand the principles of customer service2 Know how to identify a customer’s needs and expectations3 Know how to communicate effectively with customers4 Understand actions to be taken where a customer’s needs and expectations are not met
Regulatory & Verification Details
- Qualification Number (QN)
- 603/5365/X
- Regulated Status
- Available to learners
- Awarding Body
- QNUK
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Dec 2019