QNUK
Level 3
QN: 610/5309/0
Curriculum Active
QNUK Level 3 Award in Managing the Principles of Customer Care (RQF)
Official qualification regulated by Ofqual, awarded by QNUK. Classified as a Vocationally-Related Qualification. Total guided learning hours: 14 hours.
Qualification Level
Level 3
Awarding Body
QNUK
Syllabus Units
1 Units
Guided Hours
14 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Managing customer care team at Wilson James
Verified
Key Learning Objectives:
- Understand the principles of customer service
- Know how to identify a customer’s needs and expectations
- Know how to communicate effectively with customers
- Understand actions to be taken where a customer’s needs and expectations are not met
- Understand how to ensure team members are applying guest experience standards
- Understand how to provide excellent guest experiences for people with different personality types
- Understand the role of coaching and mentoring when managing teams
Regulatory & Verification Details
- Qualification Number (QN)
- 610/5309/0
- Regulated Status
- Available to learners
- Awarding Body
- QNUK
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Feb 2025