SEG Awards
Level 2
QN: 501/0135/3
Curriculum Active
SEG Awards Level 2 Certificate in Practical Animal Care Skills
Official qualification regulated by Ofqual, awarded by SEG Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 742 hours.
Qualification Level
Level 2
Awarding Body
SEG Awards
Syllabus Units
29 Units
Guided Hours
742 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Care for animals after they have worked
Verified
Key Learning Objectives:
- Be able to care for animals after they have worked
- Be able to work safely
- Know how to care for animals after they have worked
- Know relevant health and safety legislation
2
Communicate information within the workplace
Verified
Key Learning Objectives:
- Be able to receive information within the workplace
- Be able to transmit information within the workplace
- Understand how to receive and transmit information within the workplace
- Understand the relevant legislation in receiving and sending information
3
Contribute to the evaluation and implementation of basic animal training programmes
Verified
Key Learning Objectives:
- Be able to contribute to the evaluation and improvement of basic animal training programmes
- Be able to work safely
- Know how to contribute to the evaluation and improvement of basic animal training programmes
- Know relevant health and safety legislation and environmental good practice
4
Control and restrain animals
Verified
Key Learning Objectives:
- Be able to restrain animals
- Be able to select
- use and maintain relevant equipment
- Be able to work safely
- Know how to restrain animals
- Know relevant health and safety legislation
- Know the types of equipment required and how to maintain them
5
Deal with customer queries and complaints in a retail environment
Verified
Key Learning Objectives:
- Understand how resolving customer queries and complaints contributes to customer loyalty and confidence
- Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
- Be able to deal with customer queries in a retail environment
- Be able to deal with customer complaints in a retail environment
6
Deliver basic treatments to animals
Verified
Key Learning Objectives:
- Be able to deliver basic treatments to animals
- Be able to provide prescribed medication
- Be able to work safely and minimise environmental damage
- Know how to deliver basic treatments to animals
- Know how to provide prescribed medication to animals
- Know relevant health and safety and animal welfare legislation
7
Dry dogs and prepare their coat for styling
Verified
Key Learning Objectives:
- Dry dogs and prepare their coats for styling
- Be able to clip nails
- Be able to return dogs to the waiting area
- Be able to communicate with clients and colleagues
- Be able to maintain and use relevant equipment
- Be able to promote health and safety and environmental good practice
- Understand how to dry dogs and prepare their coats for styling
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
8
Establish and maintain effective working relationships with others
Verified
Key Learning Objectives:
- Maintain working relationships with others
- Understand why good working practices are important
9
Handle animals to enable them to work effectively
Verified
Key Learning Objectives:
- Be able to handle animals to enable them to work effectively
- Be able to work safely and minimise environmental damage
- Know how to handle animals to enable them to work effectively
- Know relevant health and safety legislation and environmental good practice
10
Keep stock on sale at required levels in a retail environment
Verified
Key Learning Objectives:
- Understand the relationship between stock levels and demand for stock
- Understand the relationship between stock levels and the quality of stock on sale
- Be able to check the level of stock on sale in a retail environment
- Be able to replenish stock on sale in a retail environment
11
Load and unload animals for transportation
Verified
Key Learning Objectives:
- Be able to prepare animals and transport
- Be able to load and unload animals for transportation
- Be able to work safely
- Know how to prepare animals and transport
- Know how to load and unload animals for transport
- Know the relevant legislation and codes of practice
12
Maintain and store records within the workplace
Verified
Key Learning Objectives:
- Be able to maintain and store records within the workplace
- Understand how to maintain and store records within the workplace
13
Maintain animal accommodation
Verified
Key Learning Objectives:
- Be able to maintain animal accommodation
- Be able to work safely and minimise environmental damage
- Know why it is important to maintain animal accommodation
- Know how to maintain animal accommodation
- Know how to maintain materials and fittings
- Know relevant health and safety and animal welfare legislation and environmental good practice
14
Maintain the cleanliness and bio security of the animal care working environment
Verified
Key Learning Objectives:
- Be able to clean and maintain the work environment
- Be able to work safely and minimise environmental damage
- Know how to clean the work environment
- Know how to clean and maintain equipment in the work environment
- Know relevant health and safety legislation and environmental good practice.
15
Make sure your own actions reduce risks to health and safety
Verified
Key Learning Objectives:
- Identify the hazards and evaluate the risks in your workplace, Reduce the risks to health and safety in your workplace
- Know and understand how to make sure your own actions reduce risks to health and safety
16
Moving animals between locations
Verified
Key Learning Objectives:
- Be able to move animals between locations
- Be able to work safely and minimise environmental damage
- Know how to move animals between locations
- Know relevant health and safety legislation and environmental good practice
- Know how to maintain accurate records
17
Prepare and groom animals
Verified
Key Learning Objectives:
- Be able to assess the animal prior to grooming
- Be able to prepare and groom animals
- Be able to work safely and minimise environmental damage
- Know how to prepare and groom animals
- Know how to assess the animal prior to grooming
- Know relevant health and safety legislation and environmental good practice.
- Know the types of equipment required and how to maintain them
18
Prepare and groom dogs prior to bathing
Verified
Key Learning Objectives:
- Be able to assess the dog prior to bathing
- Be able to remove excess hair, knots and tangles prior to bathing
- Be able to work safely and minimise environmental damage
- Know how to remove excess hair, knots and tangles prior to bathing
- Know how to assess the dog prior to bathing
- Know relevant health and safety legislation and environmental good practice.
19
Prepare feed for animals
Verified
Key Learning Objectives:
- Be able to prepare feed for animals
- Be able to work safely and minimise environmental damage
- Be able to select
- use and maintain relevant equipment
- Know how to prepare feed for animals
- Know relevant health and safety legislation and environmental good practice
20
Process customer orders for goods in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of customer service in relation to processing customers’ orders
- Understand the correct use of customer information in relation to processing customers’ orders
- Be able to find out what customers want to order
- Be able to check the availability of the goods customers want to order
- Be able to process orders for customers
21
Process payments for purchases in a retail environment
Verified
Key Learning Objectives:
- Know how to work out the price of customers’ retail purchases
- Know how to provide service at point of sale in a retail store
- Work out the price of customers’ retail purchases, Provide service at point of sale in a retail store
22
Promote and maintain the health and well-being of animals
Verified
Key Learning Objectives:
- Be able to promote and maintain the health and welfare of animals
- Be able to work safely
- Be able to maintain accurate records
- Know how to promote and maintain the health and welfare of animals
- Know relevant health and safety legislation and environmental good practice
- Know how to maintain accurate records
23
Provide controlled exercise opportunities for animals
Verified
Key Learning Objectives:
- Be able to assess opportunities for controlled exercise
- Be able to use equipment properly and safely
- Be able to provide controlled exercise opportunities for animals
- Be able to work safely and minimise environmental damage
- Be able to communicate with colleagues and others
- Know how to provide controlled exercise opportunities to animals
- Know what equipment should be used to provide controlled exercise opportunities to animals
- Know the relevant health and safety legislation and codes of practice
- Know about the potential risks to animals and handlers regarding bio security and infection control
24
Provide feed and water to animals
Verified
Key Learning Objectives:
- Be able to provide feed and water to animals
- Be able to select
- use and maintain relevant equipment
- Be able to work safely
- Know how to provide feed and water to animals
- Know relevant health and safety legislation
- Know the types of equipment required and how to maintain them
25
Provide opportunities for animals to have freedom to exercise
Verified
Key Learning Objectives:
- Be able to assess opportunities for animals to exercise by themselves
- Know the relevant health and safety legislation and environment good practice
- Know the potential risks to animals and handlers regarding bio security and infection control
- Be able to use equipment properly and safely
- Be able to move animal safely
- Be able to provide natural exercise opportunities for animals
- Be able to work safely and minimise environmental damage
- Be able to communicate with colleagues and others
- Be able to review exercise opportunity
- Know how to provide exercise opportunities to animals
- Know what equipment should be used to provide controlled exercise opportunities to animals
26
Receive goods and materials into storage in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of preparing for expected deliveries
- Understand own responsibility for handling goods and materials
- Be able to prepare to receive deliveries in a retail environment
- Be able to receive deliveries into storage in a retail environment
27
Select and prepare accommodation for animals
Verified
Key Learning Objectives:
- Be able to select and prepare accommodation for animals
- Be able to monitor the suitability of accommodation
- Be able to work safely and maintain animal health and welfare
- Know the animals accommodation needs
- Know how to select and prepare accommodation for animals
- Know how to introduce animals to their accommodation promoting health and welfare
- Know relevant health and safety legislation
28
Train animals through basic training programmes
Verified
Key Learning Objectives:
- Be able to train animals through basic training programmes
- Be able to work safely
- Know how to train animals through basic training programmes
- Know relevant health and safety legislation
29
Welcome, receive and care for visitors to sites
Verified
Key Learning Objectives:
- Be able to welcome and receive visitors
- Be able to care for visitors
- Know how to welcome and receive visitors
- Know how to care for visitors
- Know the relevant health and safety procedures
Regulatory & Verification Details
- Qualification Number (QN)
- 501/0135/3
- Regulated Status
- Available to learners
- Awarding Body
- SEG Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2010